On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Lately I have a problem getting my cash back. I purchased a small ham 2 days ago & never got my cash back. When it asked if I'm missing I get no where. I try get my cash back to no avail. If wish I could get understanding of how to get my cash back without jumping thre hoops
Ha sido una experiencia muy buena porque he aprendido a comprar y muy buenas ofertas
I'd gotten an email about a missed rebate from a recent purchase (1st great thing about them--Ibotta has let me know about a missed rebate several times!) and gave steps to add the offer to the prior purchase. Then I reached out to the support team because i had an issue, and I heard back within 2 days (counting the weekend) with further explanation and told me they added the amount to my account! Super friendly and professional!
I had an issue with a receipt not correctly reflecting my cash back earned. I messaged support and was immediately sent an automated message that my issue would be assigned out. Honestly in less than 24 hours I was contacted by Jack advising of the issues resolution. I looked at my account and sure enough the correction was made after their research was conducted. Very please with the speed at my case was assigned and resloved.
They are quick to respond when issues arise and just as quick to fix the problem. One of the only apps where customer service actually exists
For the past 6 years I have used Ibotta and saved almost $2000 just for in-store grocery shopping. What I love most about Ibotta (besides the savings of course…) is that their customer service team actually takes the time to try and help you. I've only had 2 issues since using the app but the agents have been able to help me each time. Ralph was friendly, quick to answer my inquiry, was able to solve my issue with redeeming an offer.
There was a mistake made to my account where I received a credit then it was removed. After much a do provides receipts etc. issue was resolved and they doubled my credit.
I've had great experiences with Ibotta and their support group. Each time I had an issue, they were able to solve my questions and concerns. This is my favorite rebate app I've ever used. I can't wait to keep using the in the future. Highly recommended.
I had an issue with the App and the customer service were wonderful! They worked to get me the credit I was owed in record time!
Not realizing that minutes make a difference on the 7 day window, I appreciated the way my error was handled upon appeal. Thanks for the personal response!
I was missing 3 like rebates and was first told the items did not qualify! I had checked in store prior to purchase and requested the funds. Next, I received 1 rebate. I contacted the team again and told them I had purchased 3 of the items and quite promptly Kate corrected my account and I received all 3. I truly appreciate her diligence in this matter.
My $1.00 any chocolate offer did not initially go through. The customer care team responded quickly, reviewed my purchase and issued my cash back.
It's always great to get payed for shopping. Great people great idea I love it
I was missing funds from a coupon on a shopping trip which also impacted a bonus. The Ibotta team quickly made this right and added the funds for both.
I selected $2 back on Axe body spray on 4/19 at Walmart. I selected the exact one that is shown in the picture and description. You are saying it is ineligible. What a scam. This is an on going issue with your app and It has yet to be fixed.
They solved the problem promptly. Very helpful customer services. I really appreciate their services.
I love this app. The customer service is great and the earnings are real and so convenient. They handled my issue very professionally.
Easy to resolve issue. Pleasantly surprised by how prompt and courteous.
It's super hard to find items offered. Nevertheless the cash back is appreciated.
Love this app! It's easy to get money back and even if it's just a little at a time, Pennie's do add up!
I have been using ibotta for 5 years and always have a good experience. This was made even more evident aftee my latest customer service experience with them. When I was missing some cash back after 4 days of submitting my purchase receipt. I emailed them about it. They got back to me super fast and made sure I got the cash back I was due only a few hours after I sent my email!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We truly appreciate your feedback! We're sorry for any inconvenience this may have caused, and we've happily shared your message with the right team for further consideration. Your insights could be included in future updates to the app! Thank you once more for being a wonderful supporter of Ibotta as we work to enhance our service.