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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Was missing some cash back from one of my receipts and they solved the problem very quickly. Responded back the email back quickly as well.
I was having some connection issues with my account. They got to the bottom of it and had me back on my account in hours. Responded very quickly to my problem. Love all my savings with Ibotta. It makes shopping so much fun! Thanks again!
Ann was the ONLY person who read my emails and got me a credit on my account when I couldn't get connectivity! A valued member shouldn't have to send as many emails as I did to literally beg for someone to read the details and solve the issue!
Fast resolve. Receipt printed kind of faded but it got resolved rather easily through the support team!
The interaction with customer service was friendly and helpful and the resolution was quick. Thank you very much.
There was a technical issue with my submission. Mary from Ibotta care team responded to my request very quickly and credited me the missing offer. I appreciate her help!
I didn't understand something about my purchase and the customer service department was so amazing in helping me to understand where I would need to look to make sure I was meeting the requirements. And they were so polite and understandable. I highly recommend ibota to everyone looking to help with the cost of shopping now days.
Always the best with Cashback. No wait time, big deals and amazing assistance along with amazing bonuses within a nice amount of items needed for them.
Several Ibotta employees helped me understand and receive my cash back thanks Sloan, Maria v, fe p really appreciate yall
I'm very thankful for correcting any problem I have had before Thank u
CVS always has what we need. Staff is always helpful and caring.
Fe P did a phenomenal
Job resolving our support issue. We enjoy Ibotta and have saved $1000s of dollars using it.
I was missing credit for a purchase. I sent a request for review of the purchase and was quickly credited.
Apparently my account was hacked and Ibotta deactivated it for reasons, when I reached out to them the representative George was super helpful with the process of explaining and transferring my earnings to the new account
Before leaving to go shopping I open the Ibotta app and pick and choose what Is on my list. There I always something in the app that I want or need. I have saved so much money since I started using Ibotta. Try it, you won't be sorry!
I love how easy it is to use and if there ever is any issues with my cash back the customer support is always so helpful to assist and explain to help me get cash back rewards it's my favorite cash back app I've used it for 4 years now
I had an issue with offers disappearing because I missed an offer and resubmitted. Ibotta fixed the issue quickly.
I initially had an amount that showed I received a rebate. A day later, the decision was partially reversed and the money withdrawn. I went to Ibotta's website and "chatted" with the bot there. (Not particularly pleased with that interaction, but I did find out how to contact Ibotta through the app.) I filled out a review form, followed the instructions given and within a few hours, the review was done and the money back in my account.
Customer support is great and easy to work with.
Great deals are easy to find as well.
I will continue to use this app for awhile.
I emailed on a few issues, they responded quickly efficiently, and they corrected the issues in a timely manner. Very friendly. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for updating your review! Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!