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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Tengo 11 años usando Ibotta y nunca me ha fallado, sus rembolsos siempre son muy buenos y fácil de usar 😃
Sigue siendo la #1 👍🏻
Any time I have a problem at all with any Rebate that hasn't been applied. I can always count on the help desk to make it right.That's all you can ask of a customer service platform and they deliver!
Got deactivated and was super devastated. But so thankful i reached out due to being it a mistake. After receiving a response Kit T, was very nice and he gave me a courtesy to restore my account. So grateful as in I just made it to 1k club.
There were several problem. Somehow when I went into my app it would not let me in said I had no balance. I had a large balance. So I signed into my account as usual but it created a second account which I did not want. They guided me through what happened and how to fix it. I now have my original account back.
Once again they helped me quickly and pleasantly. I was missing cashback and they helped me sort it out.
I've been using Ibotta since September 15,2023 and I absolutely Love it! It's fun, free, easy to use, great cash back, with such kind, courteous, and prompt customer service. Ibotta is an app I hope is around for many years to come!
The Ibotta app and team are the best! Wonderful savings and service! So happy I came across Ibotta.
I met the chalenge of doing 13 ofers o purshases yesterday to get a $5.00 reward 12 may 2025. I made 14 and I did not get the reward. Very frustraded with it. I will think twise before doin it.
I tried 3 times to turn in my Costco receipt to get $5 back from Ibotta for the 2-8 can boxes of Bush Black Beans and Garbanzos. I'm still waiting to hear back from Ibotta and see the $5 show up in my account. I scanned the products, scanned the boxes and everything else that I was told to do. When I did get a reply from Ibotta, they made it sound like the beans weren't on my receipt. I even scanned the boxes before I purchased them, while I was still at Costco. I've been a loyal user of Ibotta for 10+ years. Please allow me to get what is due to me. Thank you.
I love using this app. It's easy to earn points and if there's a problem, they support staff are excellent and very helpful.
I had a question about a purchase, and sent an email to Ibotta customer service.
Gabriella handled my problem immediately, and helped me to get my credit. I've always had good luck with Ibotta, and highly recommend Ibotta.
I'm still waiting for the recent receipt submission completed on Saturday, 05/10. Also, it's extremely frustrating having to repeatedly submit grocery receipts when at the initial photo taken gets green confirmation on all three required qualifiers.
You can and should be doing better.
Very frustrating.
Vanessa provided excellent customer support service. She was very detailed and skilled in her knowledge of ibotta's procedures. She did a job well done 👏
The best app and so much fun. Always help when you need it. We love this app
The best. Always helpful and so much fun! So easy to make big cash back. I look forward everyday to check out what is new!
I was missing cash back on 3 items and contacted support. After some discussion I was awarded the cash back.
My older son is autistic and is with me when I do the grocery shopping. Since we started using the ibotta app I have noticed he is enthusiastic about the shopping and excited about finding the various offers. The variety of offers have engaged him on a level where is willing to try new things. This has benefitted my family so much more than financially.
The Ibotta Care Team responded to, reviewed and addressed my request in a timely manner. Thank you Ibotta for being so easy to work with!
For months now you have refused to let me withdraw my earnings. You say it's temporary but its been about 4 months.
Oh no! It sounds like you're experiencing a technical issue! If the newer Ibotta app versions have not resolved this, please contact our Ibotta Care chatbot at help.ibotta.com (http://help.ibotta.com/). If she cannot answer your question, let her know. She can create a Care ticket for you and forward it to the appropriate team. Thanks for leaving a review!
Shiro M. Was the customer service representative that assisted me and they were great. They explained what happened and how I can avoid the problem in the future. The response time was exceptionally fast and my issue was resolved with 100% satisfaction. Thank you!
I was missing cash back and Joel was above and beyond with making sure my issue was fixed. I didnt know you couldn't earn cash back through the stores AND Ibotta, so just a heads up if you use Ibotta, only make sure you are redeeming cash back through their app.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the inconvenience. For any missing cash back, if you have not done so already, please contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com (http://help.ibotta.com/). If she can't answer your question, simply let her know. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for your feedback!