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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Over the last two years, Ibotta has become part of my weekly shopping. Products with great rebates create an easy way to save and try new items in addition to stretching a budget. The support staff responds in a timely manner with solutions to questions. Thanks ibotta!
Great rebates! I always get the money quickly. I never had a problem using the Ibotta money.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Great costumer service! I got my issue with my account in an efficient manner.
Ibottas help team answered my questions and helped me to transfer my money. This app really works! Cash back!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Referred a friend > friend git $5 but I did not get the $10 offer > do not know who to contact.
Thank you for your feedback. We have reached out to you in order to assist you further with your inquiry. Please feel free to respond at your earliest convenience. Thank you for leaving a review!
I've had a couple issues but each has been solved for me when I reached out to customer service. I love the app and being able to make money off what I'm already buying.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I have been using Ibotta for many years. Apparently I linked my Sprouts frequent shopper number to my account because I received an email today telling me I had made a purchase that would give me a five dollar rebate. I did not look on Ibotta before I shopped, I just went in and bought some probiotics that I needed. The email gave me instructions on how to go into the app and retrieve the five dollars to my account. I couldn't be happier!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I had an issue with an offer not recognizing the product I purchased. The customer support was very timely and helpful in getting my issue resolved.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
When no other customer service rep would help, I had one that did. Ian P really went above and beyond in helping solve my issues with Ibotta. You buy something that is in the app and it says the barcodes don't match, when you have the exact same one posted. No response through the app from anyone until Ian P got my request. I really appreciate having a customer service rep that shows they care. CSR at its best!
I went into Walgreens and by the time I got back out my Purex rebate disappeared. I contacted support and within a few hours they credited my account. Excellent customer service
Reached out to their support team to get missing money added to my account and was assisted promptly by Gerald!
I waited more than three days for a receipt to be reviewed on items that should have been approved. I scanned my items before purchase just to double check and they all gave me a green mark. I bought four different types of vitamins at CVS for my family, all were approved for cash back. Upon submitting my receipt, only two out of the four were given cash back. I should have received six dollars for all four of them.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I love that the costumer care team does reply and respond back to you. Also costumer care team does look into any question or matter. I have only reached out to costumer care team on 2 different occasions and both times they responded right away and was able to address my issue or questions.
I had some trouble with redeeming a couple of items I had purchased at Giant eagle. I submitted my ticket with supporting screenshots and in just a few hours customer service helped me!
The customer service at Ibotta is great. Jeric, Jack, and anyone who has helped me before have been incredible. Whenever I need help, they always help and explain things thoroughly.
I made a purchase yesterday at Walmart, I didn't have a chance to scan my receipt. Today when I scanned my receipt it was gone off the inotta app. It was a $5.00 refund. But My Ibotta came through for me! Thanked you!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
The app has a glitch sometimes it doesn't recognize the quantity of purchased drinks at the bar, but when you contact customer service they always help very fast! So overall experience with the app is excellent! The last time I have been helped by Pinky V! Thank you ibotta for helping us earning cash back on any kind of purchases!
Elton provided very quick assistance to completely resolve my issue.
I love Ibotta, I shop and get cash app + bonuses for purchases. Their customer service is cordial and fast to responding and have provided a positive resolution the times I've reached them in regards to being locked or other small issues. Thanks so much!
Customer service was very pleasant and helpful. They solved my issue very quickly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.