Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ibotta

Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
How would you rate Ibotta?
grey stargrey stargrey stargrey stargrey star

Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,537
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Virginia
2 reviews
0 helpful votes
Follow Maryellen G.
Unfollow Maryellen G.
Share Review
Report Review

WoW
April 5, 2022

I amazed! I kept reading about Ibotta and thinking I should check it out. Over the weekend I signed up for an account, then promptly forgot about it. (In case you haven't guessed, I'm a bit disorganized)
Well I shopped at Walmart this morning, and just opened an email saying I earned $9.00…what?
This is awesome! Please try it! Pretty sure you won't be sorry! Have fun shopping

Date of experience: April 4, 2022
Georgia
1 review
0 helpful votes
Follow Temeka T.
Unfollow Temeka T.
Share Review
Report Review

I love it.
April 5, 2022

It's very useful and save money and time Love it, love it, love it. Everyone get this app. Get it, so u can save money.

Date of experience: April 4, 2022
North Carolina
1 review
0 helpful votes
Follow michelle b.
Unfollow michelle b.
Share Review
Report Review

This app is great, earning cash while shopping Real cash for a rainy day Let's help each other download the ibotta app use my referral/RGFUYBA and watch your money grow while you shop

Date of experience: April 2, 2022
Michigan
3 reviews
0 helpful votes
Follow Danica R.
Unfollow Danica R.
Share Review
Report Review

Love more money!
April 1, 2022

Always good selection of products, great response from customer service, and very easy to use if you make the time to.

Date of experience: March 31, 2022
South Carolina
1 review
0 helpful votes
Follow Unique O.
Unfollow Unique O.
Share Review
Report Review

I've been using Ibotta for 4 years now…I've even made it to the $1000 club, but listen…there is a few times where I did not get my earnings and I specifically bought things that I would not usually buy just to get those earnings…when reaching out to customer support it's no help at all. So at some point I just fall back because I start to feel played. I started back recently and even recommended the app to friends and family but I will not continue if I don't receive earnings from huge shopping trips. Oh and it's usually with food lion receipts. Walmart is usually the safest place because you can scan the bottom of the receipt, so they can't make any excuses.

Date of experience: March 30, 2022
Ohio
1 review
0 helpful votes
Follow Paula E.
Unfollow Paula E.
Share Review
Report Review

Vaca money
March 31, 2022

Decided first of this year to seriously begin couponing! Ibotta offers most generally items I use frequently/ nice. The site is easy to navigate and to submit receipt. Love it.

Date of experience: March 30, 2022
South Carolina
1 review
0 helpful votes
Follow Melinda B.
Unfollow Melinda B.
Share Review
Report Review

$20 Club
March 30, 2022

I signed up for ibotta about one week ago and have made it to the $20.00 club. I have $38 total so far.

Thanks, Melinda

Date of experience: March 30, 2022
Louisiana
2 reviews
0 helpful votes
Follow Nicole P.
Unfollow Nicole P.
Share Review
Report Review

I enjoy ibotta
March 30, 2022

Ibotta is a wonderful way to get some of your money back! I never carry coupons, so I use the app to get refunded back.

Date of experience: March 29, 2022
Texas
1 review
0 helpful votes
Follow Jeancarla R.
Unfollow Jeancarla R.
Share Review
Report Review

I love ibotta
March 27, 2022

I Botta let me submit receipts and got money for it and referred friends and that money for it when I had no money

Date of experience: March 24, 2022
Georgia
1 review
0 helpful votes
Follow Sharon H.
Unfollow Sharon H.
Share Review
Report Review

LOVE! LOVE! Ibotta!
March 23, 2022

With today's grocery prices, Ibotta makes it easier to purchase items that I know I will get cash back! That makes my wallet happy!

Date of experience: March 22, 2022
Florida
1 review
0 helpful votes
Follow mayraliz p.
Unfollow mayraliz p.
Share Review
Report Review

App doesn't work
March 22, 2022

The first day that I opened an account everything was working fine on my phone app. After I went out for shopping on the 3rd day, I was trying to open the app and didn't work. It was coming with an "error". Tried the next day, same thing. Tried the following day, same thing. Tried again today, still not working. So, I went and try it on my computer, and it won't let me in, nor any code was sent to my email. I clicked many times the resend bottom so I could get a code, but never send me any. By the way, I also checked my spam mail just in case. So, they offer 14 days from the day I open my account to have a free 5 dollars for the first shopping receipt, and 15 dollars if completed 9 shopping receipts in the 14 days period. Now I'm wondering if they are waiting for the 14 days to pass so they don't have to give what they offer or is it just a scam? Since I seem the other review, I totally believe in them now that I'm going through the same deal. This review should have negative five stars, that's what they deserve.

Date of experience: March 21, 2022
Kentucky
1 review
0 helpful votes
Follow Rachel C.
Unfollow Rachel C.
Share Review
Report Review

Great app
March 21, 2022

However my experience Ibotta is awesome you have the problems to be resolved in great customer service

Date of experience: March 21, 2022
Texas
1 review
0 helpful votes
Follow Marie S.
Unfollow Marie S.
Share Review
Report Review

Review
March 20, 2022

Its great why to save and get everything you need at home to feed the family and fill the house up with food at a great price

Date of experience: March 20, 2022
Michigan
1 review
0 helpful votes
Follow REBECCA S.
Unfollow REBECCA S.
Share Review
Report Review

The app is just OK, really need to update products more often, for over a month now its the same old coupons

Date of experience: March 19, 2022
District of Columbia
1 review
0 helpful votes
Follow Tanya H.
Unfollow Tanya H.
Share Review
Report Review

Ibotta
March 18, 2022

One The best things made. I definitely needed somerhing like this because me & my husband shops a lot.

Date of experience: March 18, 2022
North Carolina
1 review
0 helpful votes
Follow Shannon M.
Unfollow Shannon M.
Share Review
Report Review

I LOVE Ibotta! It's so easy to use. No hassle no fuss. If you're not using it, what are you doing?!

Date of experience: March 13, 2022
Michigan
40 reviews
162 helpful votes
Follow Nettie T.
Unfollow Nettie T.
Share Review
Report Review

I've attempted to reinstate the app on different phones, over the past 4-5 years. With the SAME crap results. FLUNK.
Now, they require 'linking' with any store you shop, just to scan and/or redeem receipt points. Really? So now you cannot just simply
Scan your receipts like a normal app. Okay... well that doesn't work for me. Considering the 'linking' part doesn't actually work. Just spins into oblivion and then gives "sorry, we couldn't connect to that server right now" b. S. Total scam or plain buggy, which the developers don't bother to fix. Use Fetch Rewards or Receipt Hog instead.

Date of experience: March 12, 2022
Wisconsin
1 review
0 helpful votes
Follow Erin K.
Unfollow Erin K.
Share Review
Report Review

I have seen so many apps come and go that claim to put money back in your pocket, but this is the ONLY app I've come across to actually do so. I've already made over $1,500, but if I remembered to use it all the times I could've... it'd be much more! It's super simple to even link a debit card to my account for in store purchases at places like Burlington or Bath and Body Works where at the register I punch in my total purchase amount, which actually instantly purchases me a gift card, that the cashier then scans as my form of payment and bam... cash back! And with the vast number of companies and products they work with, it's insane not to use this app! A LOT of the stuff I get cash back for is stuff I HAVE to buy anyways like toilet paper, laundry detergent, etc. With 4 kids we often use the funds to do a family fun night to an arcade, movie theater, or other fun things I might not be able to. Thanks Ibotta for being such a straight forward, no gimik, app that has helped me out for real over all these years!

Date of experience: March 12, 2022
Texas
1 review
0 helpful votes
Follow Maryanne M.
Unfollow Maryanne M.
Share Review
Report Review

I'm hooked!
March 10, 2022

I wish I had known about this App long before now. Can't imagine shopping without IBOTTA! Love it!

Date of experience: March 9, 2022
North Carolina
1 review
0 helpful votes
Follow Jeepsy M.
Unfollow Jeepsy M.
Share Review
Report Review

Its easy to understand the Web site PLUS earn a lil EXTRA money. So it's a WIN WIN for me. I just started and it's adding up quickly. Thanks

Date of experience: March 9, 2022