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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,537
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
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Very disappointed!
February 4, 2023

The last 4 times I have used the ibotta app to make my Walmart purchases I have to begged them to give me my cash credits. I ALWAYS have to send them everything I have at least 4times and they say they still need more to prove what I have purchased. Starting to wonder if they are really what they say. They are very frustrated. Should not have to fight for your cash back rewards every time you make a purchase.

Date of experience: February 4, 2023
Michigan
1 review
0 helpful votes
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Not completely sure what to do
February 6, 2023

I'm trying to get the hang of this. Not really sure what I'm doing yet. Yes I will watch instructional video soon.

Date of experience: February 3, 2023
Texas
1 review
1 helpful vote
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Duplicates
February 5, 2023

I love this app for cash back on items and it's super easy. The only problem I have is that sometimes it says it's a duplicate receipt. Which I know it's not because I scan it as soon as I get home. I know if I have a card connected to the app or my other apps it automatically scans them. But it does not scan them all and I'm not able to scan it. So they need to fix that little problem. Other than that, love the app!

Date of experience: February 3, 2023
Pennsylvania
1 review
0 helpful votes
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Ibota saves
February 5, 2023

I love ibota, it gives cash back. Use ibota when you shop, get cash back. I've earned $20., that I can use on vacation.

Date of experience: February 3, 2023
India
1 review
0 helpful votes
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Sir I have been trying and trying to earn money by watching videos but till date none of the sites are providing a non referral platform it is so difficult to get referrals here i am failing to proceed further can this company at least try to understand my problem and allow me to proceed further please

Date of experience: January 23, 2023
Wisconsin
2 reviews
5 helpful votes
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Even when I use their app and follow their instructions to get money back, it never shows I did the shopping trip. Even when I provide all the information requested by them confirming the purchase day, time, amount, etc. they still find a way to say it's not valid or doesn't apply. They have done this twice to me and now I'm done with Ibotta for good. For their bonuses, these are not worth it, if all that applies to getting these is buying the higher price name brand products. Stick with Rakuten...they are much better and at least gives you the money that is earned from purchases. The next on my list after them would be Fetch.

Date of experience: January 18, 2023
Michigan
1 review
2 helpful votes
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BIGGEST waste of time, EVER!
January 10, 2023

1st of all I only signed up as a way to earn a few extra dollars while doing the shopping that I normally do. The $10 sign up bonus was a bonus. (Which my account has never been credited!) 2nd of all you have to hunt through all of the offers ahead of time to decide what you're going to buy, and from where in order to take advantage of any offers. This in itself takes HOURS! Thirdly, their site does say on multiple offers that the offer can't be used with a "coupon" at Walmart for the same item. It does NOT say that you can only claim an offer from Walmart Rewards or Ibotta! I've spent more than 10 hours trying to maximize my rewards for nothing! I would've immediately deleted the app if it had said "offer" instead of "coupon"! (Since I do 99% of my shopping online I don't typically use coupons, so I thought that this wouldn't ever be an issue for me.) Walmart Rewards gives you access to your earned rewards almost instantly, and there's not a minimum. With Ibotta you have to earn at least $20 before they'll allow you to claim your rewards, regardless of how you want to claim them (gift card, PayPal, or your linked bank account). So, after more than 20 HOURS, I've earned a whopping $0.45, which I'll never be given. In my opinion, Ibotta is the BIGGEST ripoff, waste of time, and utter scam! I wouldn't recommend this app to my worst enemy! Save yourself a LOT of time, frustration, and energy and forego Ibotta. I wish that I had! Use something like Fetch for your receipts, and/or Walmart Rewards. Both will take substantially less time, and allow you to earn rewards that you can actually use.

Date of experience: January 10, 2023
Tennessee
1 review
0 helpful votes
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Bait and Switch
January 10, 2023

I found their welcome offers to be bait and switch. When I ask them to tell me how I did not comply with the offer to which I responded, I get a canned response. There is no effort to actually look at the issue and satisfy the consumer. I would NEVER have bothered with this site to have to make NINE purchases to make $15 as a welcome bonus...which is the sad little offer they refer to in their canned response. I signed up for making $15 for one $50 online purchase, but somehow this bonus has never materialized, even though I have made more than one $50 purchase. Horrible!

Date of experience: January 10, 2023
Texas
1 review
0 helpful votes
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Love Ibotta like how u can get cash back for redeeming your receipt. Awesome And the free bonuses. And if you refer s friend you also get a bonus!

Date of experience: January 7, 2023
Oklahoma
1 review
0 helpful votes
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So thought this was gonna be just another one of those Can't get passed five dollar things. But before I knew it I'm in the club twenty dollar club that is. Not for long tho I'm trying to get all the money back I can get. Ibotta lot of stuff Thank you Ibotta.

Date of experience: January 7, 2023
Texas
1 review
0 helpful votes
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Great Help
January 8, 2023

Using the Ibotta app along with the store coupons has been a huge help for my family. With the cost of everything going up, it's great to still find some savings during this time.

Date of experience: January 7, 2023
North Carolina
1 review
0 helpful votes
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Ibotta
January 2, 2023

So far I love using ibotta.Would be nice to see more brands up for bonuses.I definitely refer it to anyone wanting to try a receipt rewards app. Thanks for the rewards Ibotta.

Date of experience: January 2, 2023
Illinois
1 review
1 helpful vote
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My daughter referred this app to me. Said to give it a try, I would get money back. I was skeptical, so I downloaded it, went through the list of products checking what I use or might. It has amazed me the money I'm getting back. Just for something I do every week. Being able to redeem the cash as I want is a big plus too. Have referred it to my friends.

Date of experience: January 1, 2023
Texas
1 review
0 helpful votes
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Me gusta
January 2, 2023

Estoy empezando a usar la aplicacion pero me parece que si funciona muy bien. En la primera compra obtube un reembolso.

Date of experience: December 31, 2022
California
1 review
0 helpful votes
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Cash Back
December 30, 2022

Ibotta works very quickly to calculate and award your rewards. I love being able to shop either online or in the store to earn rewards. I was hesitant about using this app at first but now I'm so glad I did! Thanks Ibotta

Date of experience: December 29, 2022
North Carolina
1 review
0 helpful votes
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Awesome
December 29, 2022

This app is awesome at helping you save money and is user friendly! I've earned back over $100 so far.

Date of experience: December 27, 2022
West Virginia
1 review
0 helpful votes
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Hope
December 29, 2022

I don't know much about Ibotta yet because I recently just joined but one thing I am certain about is that I hope it all is worth it in the end

Date of experience: December 26, 2022
Virginia
1 review
0 helpful votes
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Ibotta let everyone know
December 26, 2022

This app is 100% worth a try! It's great deals and fun. The bonuses and seasonal promotions keep it entertaining and exciting. There are so many incentives. The more u use it the better special bonuses appear. If u save up ur rewards I become a member of different tier level club which in my opinion opens up for better offers. I've noticed the more I've redeemed certain things the more relative my bonus offers to my shopping style. Like they're personalizing it just for u. Makes me feel special and appreciated. U can cash out after 20 in real cash to ur checking account or choose from many different types of gift cards. U don't regret trying this app I promise.

Date of experience: December 24, 2022
Georgia
1 review
0 helpful votes
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I collected all my earnings points for months and one day they disappear from my account, asked to the customer service help but they never do nothing for give me my money back! I do not trust anymore in this app

Date of experience: December 22, 2022
New York
1 review
0 helpful votes
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Worth it
December 24, 2022

Worth it Thank you so much for the extra earnings for the holiday season time I appreciate it sooooo much

Date of experience: December 21, 2022