On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've been with Ibotta for many years now. I've only had two issues about not getting the cash back. The issues were solved within two hours or less.
It was pretty simple just slightly frustrating as it took sorta forever for my rebates to be processed. Which I understand since as many loops as I had to jump I'm sure so did the people that helped me. However, the individual who assumed my account was already linked with no proof was annoying. Regardless everyone else was nice, respectful and fast to reply.!
Cash credit is in my account instantly even before returning home
I am very upset with this site. It doesn't work half the time. I use it every week but it's so aggravating trying to put in the items that you get money back for. It's runs that little circle and doesn't add the product. And then says something went wrong
I reached out to Ibotta care because my Walmart receipt wasn't scanning. I needed to claim 9 rebates. I sent them all the information and they credited my account in less than 24 hours. They are excellent!
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
I scanned my receipt last night and it showed I earned $2.40 on my purchases. One for Raisin Bran Cereal, 2 Kodiak Pancake Mixes and an any receipt. This morning I had an email showing I earned.30 cents for the Raisin Bran. Just wondering what happened to the rest of my earnings. Ibotta sure isn't what it used to be when I started. Starting to have some real concerns.
I have been using Ibotta for 10 years now and absolutely love it! Every time I have an issue (which is only a handful of times), customer service is so fast and accommodating.
I scroll though the offers, pick the ones I use, send photo of receipt and my savings are added to my account. Siple but fun.
Love Ibotta! I just buy the things I'd buy anyway and I get cash back. It's simple and awesome
I recently had a transaction hiccup while using Ibotta for an online purchase, but their customer service team quickly resolved the issue. Despite the transaction not going through correctly, I was pleasantly surprised to find that Ibotta still honored my cash back. This level of dedication to customer satisfaction is commendable and sets Ibotta apart from other cashback platforms. I highly recommend Ibotta for their outstanding service and commitment to their users.
I had a problem getting access to my account and the ibotta team fixed it almost immediately.
They wouldn't honor their cash back because they value profits over people. A waste to go through and choose items when they won't give you the cash back. Guess they need the money more than the customers. Just returned my items since it wasn't worth it for me.
They are part of the reason why prices are so high, companies have to raise prices so Ibotta can "discount" them even though they won't give you the money.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
So, there have been several occasions when I see cash back offers on Ibotta and I purchase the item and the offer is gone or changed. It's not like I screenshot before purchase to prove it was there. End up having to make another trip to return the item. Be wary…I know some offers are gone if many consumers use it but with other offers, it literally changes randomly.
Thank you for sharing your concerns. We take this feedback seriously and will use it to identify areas for improvement. Please contact us at help.ibotta.com if there's anything specific you'd like us to address.
Frequently, an item that is on sale with money back the barcodes do not match any in the store that is on your list
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
After having a purchase denied twice, I contacted the help desk and they had the issue resolved in minutes.
Great app. One thing I'd caution for other people is to scan what you're buying as you shop to make sure the coupon/rebate applies to your item. Have bought the wrong item in the past and customer service was quick and helpful!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!