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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,531
value
506
shipping
181
returns
188
quality
372
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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Persil laundry detergent 100 oz. Not had any problem except for the past couple of weeks.

Date of experience: April 21, 2024
Ibotta C. Ibotta Rep
over a year old

We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!

Oklahoma
1 review
0 helpful votes
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They are constantly not giving the proper cashback. I can have a Frequent shopper card linked, and it still doesn't give the right cash back. Constantly not recognizing what's on a receipt. Constantly having to submit missing cashback and taking pictures of items and receipts and submitting evidence to get the proper cash back. It's exhausting how to do this consisted basis. Once again today right after this review, I have to do a missing cashback again. I was supposed to get $2.60 back and it gave me $.10. So here we go again, and this is always happening. I'm tired of the excuses and I'm tired of having to argue to get the cash back. Always giving the excuses of did you add the item before you shopped. Yes I did. I've been doing this for years, so I'm not a dummy. Did you scan the barcode to make sure it's correct. I've been doing this for years. I'm not a dummy. The errors are on their end, not my end. They're just full of excuses.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 21, 2024
Illinois
1 review
0 helpful votes
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Very nice
May 1, 2024

It is very rewarding...and savings and savings...savings... savings and more savings...!

Date of experience: April 20, 2024
South Carolina
1 review
0 helpful votes
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Great Deals Lately
May 1, 2024

I've had really good luck in the last two weeks on finding rebates for products that I use! And have earned cash back at CVS on the same items with "buy 2, get $5" offers! I cashed in $32 of Ibotta rebates for a Starbucks gift card and am earning double points with it this weekend!

Date of experience: April 20, 2024
Wisconsin
2 reviews
0 helpful votes
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Missing Cash
April 30, 2024

I shopped at Piggly Wiggly, I have my account linked to Ibotta. I forgot to check to see if there was any cash back items to add before I checked out. They contacted me to ket me know I missed some cash back. I thought I just missed out on it, but they told me how to get the cash back. That was great that they did that.

Date of experience: April 20, 2024
Florida
1 review
0 helpful votes
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Quick response
April 30, 2024

I requested Ibotta to review my receipt for a missing cash. They promptly checked my claim and replied that there was a limit on my item in question. This was something I had overlooked and not a mistake made by Ibotta. The Ibotta team has always been great at handling my questions.

Date of experience: April 20, 2024
Michigan
1 review
0 helpful votes
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This app is a good way to cut prices on products you use and a good way to experiences new things at a fraction of the cost.

Date of experience: April 20, 2024
Alabama
1 review
0 helpful votes
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EXCITED
April 30, 2024

I'm excited to start earning more money from my receipts ‼

Date of experience: April 20, 2024
Oklahoma
1 review
0 helpful votes
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Sometimes miserable to go thru the process of getting help in missing cash back

Date of experience: April 20, 2024
Ibotta C. Ibotta Rep
over a year old

We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!

Texas
1 review
0 helpful votes
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Excellent Customer Service
April 30, 2024

I was unable to upload a receipt to redeem cash back on some of the items on the receipt. I contacted Customer Care & in less than 24 hours, they had resolved the issue & added the cash back to my account. I have used other similar apps, but ibotta is far superior. I highly recommend this app.

Date of experience: April 20, 2024
Pennsylvania
1 review
0 helpful votes
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Did not get my cash!
April 30, 2024

Once again I did not get my cash reward! I bought 5 twitch and did not get credit! Last week I bought several things that I deserved credit for. One of them was Gain pods!

Date of experience: April 20, 2024
Ibotta C. Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

South Dakota
2 reviews
2 helpful votes
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Credit issue resolved
April 30, 2024

I messaged customer service and explained a problem with a missing credit and the agent was very nice and issued the missing credit
Customer service agent very helpful

Date of experience: April 20, 2024
Wisconsin
1 review
0 helpful votes
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I am impressed! I'm pretty diligent about adding offers, but when I placed an online CVS order I got an email alerting me I missed something. I added it and immediately got my $5 credit. Pretty cool!

Date of experience: April 20, 2024
Florida
1 review
0 helpful votes
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I purchased a 141 oz all detergent and on the ibotta app it says that there's a $4 rebate when I scan the item it said this is correct when I Uploaded the receipt it only gave me a $3 credit

Date of experience: April 19, 2024
South Carolina
1 review
0 helpful votes
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Ibotta makes it extremely easy to find and select items with cash back offers at your favorite retailers. It is just as easy to redeem those offers and receive your cash back earnings. Something I just learned today, is that if you have your receipt automatically sent to Ibotta when you shop and you purchase items that qualify for cash back (but you didn't pre-select it) Ibotta will let you know and give you a chance to claim the cash back! They found $3.00 that I had missed when selecting my deals!

Date of experience: April 19, 2024
Minnesota
1 review
0 helpful votes
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I like using Ibotta the cash back is great, it adds up quickly, as long as you follow two Simple Rules #1: Select everything you want the day you're going shopping
#2: Make sure you scan that receipt that day because if, whatever it is, that's the last day of its cash back it doesn't matter that you bought it on or before the day it expires you'll lose that cash back if the receipt was not submitted before the products cash back offer is expired.

Date of experience: April 19, 2024
North Dakota
1 review
0 helpful votes
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Awesome!
April 30, 2024

Keep up the good work!... Thankyou! Thankyou! Thankyou!

Date of experience: April 19, 2024
Kentucky
1 review
0 helpful votes
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Missing cash back
April 30, 2024

Missing cash back on an item. The chat help is useless. Need a way to type up an issue so it can get corrected. The robot chat is no help at all.

Date of experience: April 19, 2024
Ibotta C. Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Pennsylvania
7 reviews
5 helpful votes
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Very buggy
April 30, 2024
Updated review

Not sure how the large letters spelling GIANT at the top of the receipt is something the app can't identify 🤔, also most of the any brand offers don't recognize any brand.

Date of experience: April 19, 2024
Ibotta C. Ibotta Rep
over a year old

We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!


Won't honor Giant Direct pick up receipts
January 23, 2023
Previous review

The refuse to honor Giant Direct Receipts, so basically useless to me since that's how I do most of my food shopping

Date of experience: January 22, 2023
Florida
2 reviews
0 helpful votes
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I've been with Ibotta for many years now. I've only had two issues about not getting the cash back. The issues were solved within two hours or less.

Date of experience: April 19, 2024