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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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My recent experience has shown me that this is not only a great app but a wonderful company. The customer care team resolved an issue for me in an expedient manner and without me having to do more than let them know the issue I experienced. They were wonderful. I'd recommend them.
Fast response time. Solves issues if you have any right away. Easy to use.Make lots of money back. Love it and the people who work with us there
Customer service is outstanding! When a couple offers did not appear in my account, I emailed the customer service team with details. I received a reply and resolution within an hour!
I am grateful for the support I received when trying to get reimbursement for an item. I had tried to submit this item so many time, it became frustrating. I was grateful for their quick support and the reimbursement.
I have bought an item twice at WF. I look at the description and it states 'any variety' etc. Yet, when I scan the code I do not get reimbursed. How do you get reimbursed for something that the system does not acknowledge? Who do I contact?
If you are a fan of Blue Buffalo, this is the way to take the frustration of higher costs away. Couldn't be easier.
At first it was a little confusing but I just kep trying trying to figure it out and the more I use it the more proficient I become. I love how quickly the dollars add up and that I can use my HyVee rewards card and it automatically calculates my points.
It really takes time to get money back. If you think you're going to get rich, think again. $97 in 8 years stinks. When I thought I bought the right items, I didn't get any money back. Sorry, I'm ready to quit
Hi Linda! We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. Your input is valuable to us as we continuously strive to improve our services. Thank you for your review!
For a couple of days I had log in issues. I sent a message to the help desk and heard back in a timely matter. They resolved everything for me within a matter of hours. Great customer service!
I made a purchase and I noticed that I was missing credit on a couple of items. I reached out ibotta support. I was informed that the offers were omitted since I used a coupon on them. Romeo at ibotta gave me credit as a courtesy although it was a misunderstanding on my part.
Quick response from customer service representatives
I don't know what you could do differently but it was a little confusing at first. I eventually got the hang of how it works.
When i click an item on the app on my iphone xr it shows clicked but if you go back into the app later it isn't clicked. This is only happening with Wal-Mart.
I am always pleased when an item I regularly purchase has money back thru Ibotta. It's a fun way to save and also picking an item out that is listed for the particular store is a great way to try the item out and at the same time get money back.
I bought any item popcorn and it wouldn't scan said it didn't qualify.
But it was for any kind of popcorn and any size. I needed that to get my bonus
Im not happy with Ibotta all my earnings disappear without notice I have $45 dollars Ibotta never called my account or send me any Emails
I'm thinking about getting a different app. There's not a lot of things in the app that I use. You don't get enough from Sam's club.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
I had $150 in rewards and then they deactivated my account and stole my earrings its crap and someone should get me my money
I was missing cash back and everyone was so helpful and kind! Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Damie! Thank you for your feedback. We understand your frustration and genuinely apologize for any inconvenience caused. Please contact us at help.ibotta.com if there's anything specific you'd like us to address. We're here to help!