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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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My experience with ibotta has been very poor,they did not handle my situation instead they took it upon themselves to deactivet my account without any questions being asked,just assumed
I cannot believe how fast I earned money. This is way better than trying to earn playing games for hours on end.2 shopping trips and nearing $8. You guys are great
I have gotten over $1,000 back from ibotta all together! I love it and appreciate that they are consistently trying to improve the experience for app users
I did very well except there were several items that were not available at the store and then I didn't get credit for the package of 15 bottles of Boost that I was supposed to get $5.00 back. I don't know why the Boost was $25.33.
Rebates issued within minutes most of the time! I have been waiting 10 days for rebates from another unnamed site. If there is an issue, it is usually resolved in a short amount of time! Money transferred easily and quickly to PayPal…
I did not add an item until after I submitted my receipt, but the item would have given me cash back. I emailed Ibotta and they were kind enough to give me my cash back even though I was wrong. I think that says a lot. I'm still new to the app and still trying to learn how to use it properly. Thank you Ibotta, I truly appreciate you correcting my error.
Cash back easy to do lots of selections to choose from
Credits often go in wrong and you have to contact customer SVC. They give you the run around and what should be a 2 second fix turns into days of back and forth. You can make some extra grocery $ but they make it pretty painful.
Hi Will! We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help! Thank you for taking the time to leave a review and have an amazing day!
A great way to save on items your going to but anyway. Extremely helpful for anyone on a budget.
Always so fair and fast when I have an issue I worry a lot but it's not necessary on this app
Such quick feedback I love the choices of things to buy I rarely have any trouble and always get a quick responses
Approve barcode scans in stores and then reject them when submitted
I love Ibotta and cashback. I do have suggestions though. Being able to link more accounts would be awesome like Cub foods. Also for stores such as Aldis, having cash backs specific to that store's brands such as their "momma cozis" for example.
Love saving on items I buy anyway! I had no idea I had earned $1000 over the past few years...it certainly adds up. Thanks!
Constantly have to contact support for missing cash. Purchased correct items, bar code is correct, says you're getting cash back. Then an email, with no information says the item doesn't match their criteria. Even tho it does. Tired of having to fight them for pennies.
Hi Melanie! We understand your frustration and genuinely apologize for any inconvenience caused. We take this feedback seriously and will use it to identify areas for improvement. Please contact us at help.ibotta.com if there's anything specific you'd like us to address.
Ibotta, is the greatest app that I have found for cash back, customer service is great and I would definitely recommend it to friends and family.
If I miss an offer on something that I just bought I'm notified and am able to add it and receive the money!
Ibotta Care is the best customer service ever! The agents are always willing to work with the customer to make sure the customer is happy.
WOW a whole dollar bonus if I complete 3 offers in 3 days! How generous
Hi Sandy! We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. Unfortunately, we can't promise that everyone will have access to particular offers or bonuses. Our goal is to offer a range of opportunities that are achievable for everyone. Your feedback is greatly appreciated and will help us improve our services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Randy! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you for taking the time to leave a review and have a great day!