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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
How would you rate Ibotta?
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,538
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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Love this app!
May 31, 2024

It's great for saving money on items you need! Easy to use and a lot of options!

Date of experience: May 21, 2024
California
1 review
0 helpful votes
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Great app
May 31, 2024

Love the app easy to use and they have alot of great choices for your every day use.
Very easy to scanbthe barcode with the item and they cash back reward is really fast it makes it very nice to shop for the things you use in your every day life.

Date of experience: May 21, 2024
South Carolina
1 review
0 helpful votes
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Great customer service
May 31, 2024

Awesome to do business with and will definitely recommend to my friends

Date of experience: May 21, 2024
California
5 reviews
2 helpful votes
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Very helpful and considerate
May 31, 2024

I have had a few issues in the past,and the customer service has always responded quickly and with explanations to solve the issue,I am happy I have this app It has helped get back a little on groceries crazy prices.

Date of experience: May 21, 2024
Georgia
1 review
0 helpful votes
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I'm blown away at the amazing customer service! I had an issue with an offer that wouldn't no through to get credit. I went online to send a message on what happened. The online message also allowed me to send pictures. That in itself helped. Not expecting a reply, I checked my email a few minutes after sending the message. Dang! I received message that the issue was resolved. WOW! Kudos to Ibotta! Took me longer to gather pics and screenshots and message. Thank you!

Date of experience: May 21, 2024
Florida
1 review
0 helpful votes
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The Ibotta Care Team has always been prompt in responding to tickets...no complaints there! My reason for the four stars instead of five is that there are occasional (bordering on frequent) instances that a purchased product, clearly stated on a receipt, is not only not recognized for a cash back offer but scanning the barcode itself on the packaging isn't recognized. (And, yes, I read the details on the eligible products!) Aside from added work to get the cash back, oftentimes the packaging has been removed and discarded if my family needed to use the product right away.

Date of experience: May 21, 2024
Illinois
1 review
0 helpful votes
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I'm so happy with Ibotta, I only need to ask you a favor: please if a rebate doesn't permit a coupon, write it on the offer. The Boost Nutritional Drink packages at Walmart doesn't clarify in the offer that is not possible to use coupon, please clarify in the offer. Thanks for everything Ibotta!

Date of experience: May 21, 2024
Ibotta C. — Ibotta Rep
over a year old

Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. We understand your frustration and genuinely apologize for any inconvenience caused. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!

Illinois
2 reviews
0 helpful votes
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Quick and Efficient
May 31, 2024

I had an issue with a confusing expiration date on an item, and the Care Team was quick to resolve the problem. Efficient and understanding!
Ibotta saves me money every week!

Date of experience: May 21, 2024
Florida
1 review
0 helpful votes
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Cannot deal with robots
May 31, 2024

I have had an issue the past two purchases of my watermelon. I literally took a picture of the sign that says it's a Florida melon this time and still refused. I was also refused a refund from pillsbury biscuits but the picture shows the small biscuit cans in the picture..

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 21, 2024
Ohio
1 review
0 helpful votes
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I love using this app and saving money on products I use every day and also to try new products. Easy to use and great savings. I prefer this over other apps because you actually get money back instead of points. It makes it easy to understand your savings.

Date of experience: May 21, 2024
Michigan
1 review
0 helpful votes
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Es primera ves que la uso
May 31, 2024

Muy buenos me gusta por que tiene los mejores rembolso y no es complicada para usar

Date of experience: May 21, 2024
Florida
1 review
0 helpful votes
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Ibotta is okay
May 31, 2024

I especially like the fact that Ibotta gives cash unlike many others that give points only. The search engine could be improved however, because you have to be way to specific to see if there is an offer on the items you have purchased.

Date of experience: May 21, 2024
North Carolina
1 review
0 helpful votes
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Awesome app
May 31, 2024

I love Ibotta best app I ever downloaded. It helps me get what I need for my 4 Girls.

Date of experience: May 21, 2024
Virginia
1 review
0 helpful votes
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9
May 31, 2024

Muy buena aplicacion, sy nueva en esto, no se que mas decir.

Date of experience: May 21, 2024
North Carolina
1 review
0 helpful votes
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Getting to the point you almost need a special app that interfaces between the other cash back apps. Example iBotta and Walmart Cash - ibotta might have the same cash back but say limit 5 while Walmart only allows one, OR ibotta will offer.75 back limit 3 and walmart 1.00 back and limit one...these are just two examples of hundreds of variances between just two competing apps...of course there are more...how does the consumer keep track of it all? It's impossible, so like me, you wind up choosing just one, it may not give as much back 'some of the time' but it's less buggy and works without constantly having to reach out to correct a rebate owed but not awarded...I have used ibotta for years but it is simply becoming too time consuming given what is stated above. So far Walmart cash has worked with zero errors...that may change but for now it is more stable.

Date of experience: May 21, 2024
Ibotta C. — Ibotta Rep
over a year old

Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. Walmart and Ibotta have collaborated to offer Walmart customers manufacturer offers on hundreds of items through the Walmart Cash program. This means you’ll be able to choose where your cash back goes—it’s all about whether you add offers in Ibotta or Walmart. Some manufacturer offers can’t be combined with Ibotta offers for the same product. For more information please check out this helpful article: https://bit.ly/45RCScd. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!

Texas
2 reviews
0 helpful votes
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Ibotta is not a great app for myself. It never picks up all of my rebates. I always have to correct the receipt,

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 21, 2024
Oregon
1 review
0 helpful votes
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So much better.
May 31, 2024

I just have to say I am so glad I no longer have to scan each individual item to get cash back anymore, it was such a pain! Thank you for removing that stipulation, as I would not scan my receipts for a couple of days and by then, the item may have already been used and thrown away. Also, cash back was quick. :) Thank you!

Date of experience: May 20, 2024
Illinois
1 review
0 helpful votes
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Ibotta emailed me to say they saw a purchase I had not claimed, but they allowed me to after the fact and gave me the $1.50!

Date of experience: May 20, 2024
California
1 review
0 helpful votes
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Not good. I made 2 separate purchases for an item but the system is saying there's nothing to redeem from the second receipt.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 20, 2024
Nevada
1 review
0 helpful votes
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Easy cash
May 30, 2024

I was hesitant to try this. I'm so glad I did. Very easy to earn cash and there are no hidden fees or obligations. This is so much fun! I'm telling everyone about Ibotta!

Date of experience: May 20, 2024