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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I was hesitant to try this. I'm so glad I did. Very easy to earn cash and there are no hidden fees or obligations. This is so much fun! I'm telling everyone about Ibotta!
Care team solved immediately after I sent them a photo of the receipt that included all necessary information to receive my rebate from "any liquor store".
Great experience and their app is easy to navigate 😊 when there are any issues, the team members are there to help you resolve the concern.
Made a purchase. Wanted to try the product (not something we buy) was excited to try it because of the rebate. Was disappointed that the rebate disappeared. They were kind enough to let me have it anyway. Thank you ibotta team.
A lot of improvement is needed! 90% of the time the app will not recognize the deals and apply them. You have to click 'Go back' and search it yourself and apply them and even then the app does not recognize the deals and does not apply them. Then you have to contact Customer Care and ask them to apply it manually. It is a pain in the neck and I think it is being done purposely, just so they can get your receipt without paying you cash back. This way they will lose us. We will go to some other app where things are much simpler to use and apply it for you, so you don't have to go back and search for it for yourself, hoping that you didn't miss any cash back. It is an evil way how this Ibotta App works. They are pretty much hoping that they don't have to pay you, but they will collect data anyways.
I have saved a $1,000 with Ibotta so far. The choice of food selection is very good.
The customer service is really great. I highly recommend this company.
Easy to do. But also bought two more but couldn't use them cause the count was not the right amount for $2 up to 3 so that shouldn't be
The first time I used Ibotta after connecting my account, they emailed me to tell me I had another eligible item on that purchase. I went in and added the offer, and got paid for it. Thanks for reminding me, I appreciate that!
I botta is a the best thing ever, i can save money and get amazing products
Awesome app, very glad that I downloaded it. It's helped me out immensely with the amount of cash back I'm getting.
Offers vary. Some weeks offers are logical and great. Other weeks not so much. Lately it seems receipts are not look at throughly. I've been having to submit "missing cash" quite a bit.
IBOTTA has made shopping fun! I earned $133 pretty quickly! That money saved us, we had some unexpected financial issues a few days before we got our work paycheck. We desperately needed money to get by. I knew I could transfer my earnings to my bank account, but that would take a few days. Then I remembered that I could get gift cards immediately, literally from like 145 places. So I got a $50 from Walmart and a $50 for Chipotle. They email it to you in seconds and you scan it at the restaurant or store. It was a lifesaver!
Also what's cool is if you buy something, let's say Walmart and you forget check it on IBOTTA, they will email and msg you on IBOTTA that you have missing money back! They tell you that you missed money back on something you bought. It's all pretty awesome! I love IBOTTA!
Before Ibotta I never had any extra to go out to eat or grab some new clothes but now with our savings we have been able to enjoy going to eat again. Made the holidays a breeze with all their fantastic deals.
Very efficient and fast. Rarely do I have an issue and they always take care of it.
Not getting points and no regularly used items. Will be deleting app after cashing out.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
I purchased 2 tubs of butter. I thought they were on Ibotta. They were but I bought the wrong size. ( only size the store had)
Ibotta explained/showed me the correct size for the offer
I love your app and my ability to save money on products for my family! On the rare occasion that I need to contact support, I receive prompt and professional service. Thank you!
I can't believe how easy and fast this was! I earned almost $5 the first time I shopped and it was a small order!
It used to be more items that I would like to try or buy. Now I don't find as many items that are usable.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!