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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Very efficient and fast. Rarely do I have an issue and they always take care of it.
Not getting points and no regularly used items. Will be deleting app after cashing out.
I purchased 2 tubs of butter. I thought they were on Ibotta. They were but I bought the wrong size. ( only size the store had)
Ibotta explained/showed me the correct size for the offer
I love your app and my ability to save money on products for my family! On the rare occasion that I need to contact support, I receive prompt and professional service. Thank you!
I can't believe how easy and fast this was! I earned almost $5 the first time I shopped and it was a small order!
It used to be more items that I would like to try or buy. Now I don't find as many items that are usable.
I was missing cash from the Ibotta automated system. I submitted a trouble ticket and received the fastest customer service solution I have ever received! It only took them about 5 minutes to fix the issue! I am very impressed! THANK YOU IBOTTA CUSTOMER SERVICE for the excellent service!
Timely rebates awarded. Ease of use. Great customer service.
Took a while to be comfortable with using the app. Now getting there with ease of use
Let me just say- the ibotta team is amazing! Any time I have had an issue with offers or wonky things happening with the app, the team is very responsive- professional and honest. As an honest user of this app, it means a lot as a consumer to have an equally honest company to be a part of. Thanks for helping me save 💚
I 've been a member since 2017. The cash back offers are great. Bonus offers are fun.
Thanks for taking the time to leave a review! Your feedback is greatly appreciated and will help us improve our services.
They find my errors —- for my benefit!
So wonderful—- with the cost of groceries so high
Ever little bit helps!
Thank you ibotta team
I checked off items that I was purchasing. I scanned the receipt and it didn't give me credit. I had to manually scan the bar codes. I was allowed 5 of the item it just gave me credit for 1. App is not easy to use b why bother.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
It was a little confusing, but it was my first time trying it.
I had depleted my stock at home and needed to replenish that item.
Incorrect amount give back was not calculated tight Short $6 Its suppose to be 20% of my bill this is my 6 th request
Hi Charlene! We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help. Thank you for taking the time to leave a review and have an amazing day!
If I have any problems with a rebate they handle it very fast with no problem.
I've had to contact customer service a few times with questions and they've always been so quick in answering, and very helpful in explaining everything.
Your Any Bar offer as usual is screwed up. Every time, and I mean every time I enter a receipt for 2 drinks each item you credit me for one! Every time! Then I have jump thru hoops to get you to do it right! Why is that!?!?
The issue was was solved as always. The question is; why did I have to go through this every single time I do it?
I didn't receive my cashback for my Walmart online order so I contacted ibotta. They replied as always and I had to send them a screenshot of the purchase with the order #, date, amount including taxes, etc. It took quite a while to find that in my emails, texts, and after figuring out how to take a screenshot to send to them, they replied that it could've been 3 reasons why it hadn't gone through so I said that there's no point in using Walmart on the Ibotta app for online orders in the future and then was given the.93 cash back. I don't know if it was worth all that but that's what I use the app for and maybe I learned something about screenshots. The way I shop, It takes a good while to build up money and I have redeemed my cash back quite a few times. All in all Ibotta has never failed me. If you have a little extra time, it doesn't hurt to make a little extra money. Every little bit helps.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!