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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I have a good experience and a great customer service
Somehow, my account was hacked into and I was not able to access it or the cash I had built up. The Ibotta team was amazing at helping to resolve my problem. I am thankful to be able to use my account again. No monies lost!
Super easy, and so rewarding. I am amazed sometimes at the amount of money I get back on one shopping trip. Every few days I view offers and click the ones I think I'm going to purchase, and then it's off to shop.
I bought 4 items that were worth $1 earnings each and only received 3. Limit was 5. Even corrected it and was denied $1. Update* customer service was quick to follow up after I submitted a bad review and corrected the issue. Thank you.
You guys have been fantastic to work with and so quick to resolve any and all issues that have occasionally come up. I look forward to continuing our relationship together and I appreciate the dedication to me personally, as a client and to the work ethic that is reflected in everything I've experienced with Ibotta so far. Keep up the great work!
I made sure I had a itinerary
Emized receipt and scanned each item. I had 4 cutwaters and scanned all 4 and it only gave me credit for 3.
Cash back was not credited using my linked card. Issue was corrected quickly.
Easy to use and save money. I always find at least one deal. Can always scan as you go.
Super easy to sign up for and gives you tons of money back. I've gotten over $400 back just by using ibotta. They even remind you to check them. I love ibotta!
Well, it was my mistake. I did not add the product to my list before I went shopping in the store. My account was linked to Ibotta and after several tries, I contacted the support team and they were able to resolve the issue for me. So glad I was able to add it to my list after the fact, thank you so much.
For whatever reason an eligible purchase wasn't processing correctly, but a quick email to Ibotta and they took care of it! Thank you!
Customer service is quick to respond and answer professionally! Are very understanding and will work with the customer! I will highly recommend ibotta to all my family and friends!
She was great! She reviewed my receipts and credited my account. Thank you Anna Marie!
I am missing cash back - mostly from BJ's - it has happened more than once - it just happened this past weekend. I bought three items; was suppose to receive $5 - later I was asked to scan the UPC - I did it said pending. Now it declined the reward.
This happened at lease once before at BJ's - I am careful to purchase the right items. The back and forth and proof and more proof feels very punitive. I can assure you I am not growing a mustache that curls at the end, changing my appearance and moving south of the border for $5 … however this is how I am made to feel.
Do better for your customers.
Make it a Great Day!
Jason
Simply have to pick where you're going to go shopping. Go through the list. Mark the ones you think you're going to purchase and go shopping. It's that easy.
Never a lot of cat food stuff and things for cats More foods and fruits
Items that are pictured and described are then rejected after having to scan barcodes. Items with rebates always seem to be brands other than what I bought on last few receipts. We shouldn't have to scroll through pages of offers to pick rebates.
As soon as you add your products participating submit the receipt is easy
I have been with Ibotta for years now. It works and is worth it. Just need to continuously use it and pay attention to the bonuses. If there are any issues they are quickly and professionally reconciled. I have suggested it to family and friends.
I had a concern regarding a gift card purchase and the response time from customer service was awesome. Everything resolved within 1day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! We apologize for the inconvenience and have passed your message along to the appropriate team for further review. Your feedback may be incorporated into the app in the future. Thank you again for supporting Ibotta as we continue to develop and refine our service. Thanks for leaving an honest review!