Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ibotta

Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
How would you rate Ibotta?
grey stargrey stargrey stargrey stargrey star

Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,538
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Ella D.
Unfollow Ella D.
Share Review
Report Review

In my opinion Ibotta is a great app. I have several cash back apps but Ibotta is one of the easiest and most dependable apps that I use. You just pick what's on your list and then go shopping. My cash back notification email is in my account by the end of the day. Ibotta doesn't have you playing games or answering surveys just to get points. It also had a variety of local stores. The $20 cash out minimum is not bad either you can make that back in just a few shopping trips, depending on what you purchase. It's also easy to use if you miss a cash back or if there is a request that is questionable. They will contact you within 24 hours to help you solve it

Date of experience: May 24, 2024
Ohio
1 review
0 helpful votes
Follow susan S.
Unfollow susan S.
Share Review
Report Review

I love Ibotta
June 3, 2024

In store shopping, go to Ibotta app, choose a retail store and put check boxes on the items you are buying. Submit receipt. Cash added very quickly

Date of experience: May 24, 2024
Texas
1 review
0 helpful votes
Follow Rose I.
Unfollow Rose I.
Share Review
Report Review

Great customer service
June 3, 2024

Ibotta is a great app that is easy to use that saves me money. Sometimes you might have issues with your rebate amount, but the care team is responsive and helpful. They addressed my concerns quickly and helped me right away. And they were very nice about it! I appreciate their team.

Date of experience: May 24, 2024
New York
1 review
0 helpful votes
Follow Carmen E.
Unfollow Carmen E.
Share Review
Report Review

I love Ibotta Ibotta help me
June 3, 2024

Ibotta held me with my bills and I helped my daughter with groceries thanks Ibotta

Date of experience: May 24, 2024
Minnesota
1 review
0 helpful votes
Follow Cathie W.
Unfollow Cathie W.
Share Review
Report Review

I just clicked on the product then used Ibotta to check out and pay.

Date of experience: May 24, 2024
Pennsylvania
1 review
0 helpful votes
Follow Dory K.
Unfollow Dory K.
Share Review
Report Review

Happy Customer
June 3, 2024

Customer service is always helpful and a quick response.

Date of experience: May 24, 2024
Virginia
1 review
0 helpful votes
Follow Eretta L.
Unfollow Eretta L.
Share Review
Report Review

A good way to save
June 3, 2024

It's great …. But wish there were more brands and store brands from where you shop

Date of experience: May 24, 2024
Florida
1 review
0 helpful votes
Follow Kevin A.
Unfollow Kevin A.
Share Review
Report Review

Today I bought a watermelon at Winn Dixie and submitted it for a $1.00 rebate and it was rejected each time even though it met the instructions.

Date of experience: May 24, 2024
Michigan
1 review
0 helpful votes
Follow DONNA M.
Unfollow DONNA M.
Share Review
Report Review

Favorite App
June 3, 2024

Ibotta is my favorite app. It doesn't take that long to go into the app and pick items with money back that you are going to purchase during your future shopping trip. That is all it takes, and is as easy as that. All the rest is done for you and the money back is in your account quickly after your shopping trip.

Date of experience: May 24, 2024
California
1 review
0 helpful votes
Follow Deedee G.
Unfollow Deedee G.
Share Review
Report Review

Ibota the best app
June 2, 2024

I love ibotta app and they have the best customer representative they worked very quickly to solve any problems.

Date of experience: May 23, 2024
Texas
1 review
0 helpful votes
Follow Van S.
Unfollow Van S.
Share Review
Report Review

Easy saving app
June 2, 2024

I love ibotta. I have saved so much money from this app. All I have to do is snap a picture of my receipt.

Date of experience: May 23, 2024
Georgia
1 review
0 helpful votes
Follow Donnette T.
Unfollow Donnette T.
Share Review
Report Review

Excellent customer service
June 2, 2024

Submitted a rebate and did not get the allotted rebate, i contacted the customer service team and they answered promptly, one of the better ones. Your CSA Harry was so helpful, he immediately issued the rebate from the information provided and apologized. Let me tell you its a favour you are doing us, and we are so appreciative, so when we get good customer service interactions it puts a smile on my face, as this is rare in the United States. I was a Manager at a Sandals Resorts in the caribbean so Customer service is vital in our everyday dealings. Thank you Ibotta for all you do, and give Harry a little incentive for me... lol

Date of experience: May 23, 2024
Arkansas
1 review
0 helpful votes
Follow LaTonia I.
Unfollow LaTonia I.
Share Review
Report Review

Making Money to shop
June 2, 2024

Ibotta is so easy to navigate and finding deals are so easy.

Date of experience: May 23, 2024
New Mexico
1 review
0 helpful votes
Follow Evelyn U.
Unfollow Evelyn U.
Share Review
Report Review

This is happening more often recently. The receipt clearly shows the item, but a few days after scanning, I get a notice that the item is not eligible. So I scan it again and sometimes it will allow it but other times it won't.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
California
1 review
0 helpful votes
Follow marie C.
Unfollow marie C.
Share Review
Report Review

I wonder where the bonuses are it was supposed to give back at least $5

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
New Jersey
1 review
0 helpful votes
Follow atay G.
Unfollow atay G.
Share Review
Report Review

Best saving app
June 2, 2024

Ibotta is not only the best saving/couponing app, but also it is very easy to use.

Date of experience: May 23, 2024
Massachusetts
1 review
0 helpful votes
Follow Kristen C.
Unfollow Kristen C.
Share Review
Report Review

Denies offers!
June 2, 2024

Clearly purchased items on receipt and confirmed through scanning of barcodes with match. Was denied and tried to contact them and they don't respond!

Date of experience: May 23, 2024
Pennsylvania
1 review
0 helpful votes
Follow Brenda L.
Unfollow Brenda L.
Share Review
Report Review

Easy money
June 2, 2024

Got my $3 cash back automatically + $2 summer bonus, too.

Date of experience: May 23, 2024
Florida
1 review
0 helpful votes
Follow Stephanie W.
Unfollow Stephanie W.
Share Review
Report Review

Somewhat Misleading
June 2, 2024

Some items i have purchased were deemed ineligible even though it met all requirements according to description.

Date of experience: May 23, 2024
Ibotta C. Ibotta Rep
over a year old

Hello Stephanie, We appreciate your feedback! We have reached out to you personally on ticket #41 and are eager to assist you. Feel free to check your messages, and don't hesitate to reach out if you need further assistance. Thank you!

North Carolina
1 review
0 helpful votes
Follow Dave W.
Unfollow Dave W.
Share Review
Report Review

I have enjoyed the substantial savings that Ibotta has offered throughout the store. When you are living on a fixed income, these savings make quite a difference and allow me to spend in other necessary areas.

Date of experience: May 23, 2024