On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I requested for the CSR to review my purchases I made that did not get credited to my account. Ibotta reviewed my receipt and found that one item didn't quite fit the purchase criteria. Ibotta was kind enough to give me credit for the item I purchased. Thank you for your help.
Two items I purchased were available for refund at the time they were placed in my cart. When the receipt was scanned half hour later, they had disappeared from Ibotta and did not receive the refund.
Ibotta app has been difficult to navigate to find my recovery options.
My recent experience is really disappointing because I don't know the reason l lost my earning today when I try to withdraw it for give card without any explanation. I accumulated around $105.00 dollar. That is very frustrating when you try to get what you work very hard for and you decide to take away without any reason.
Ibotta is a great app if you're looking to make money off items you already buy, and if you want to find new products! Customer service is very responsive if you have any issues with cashback feature.
I have earned around $900 back so far with Ibotta. When I have issues with my receipt they respond quickly to get my funds credited back.
My Walmart receipt's barcode was not scanning so that I could get the offers from the app. I was pretty stressed because some of the offers were going to expire that day. So I decided to go got the help center and explain what was happening. I received an email saying my ticket was opened and being processed. This is one of the many great things about Ibotta, when they say you're ticket or claim has been created and being processed they really pay attention to each situation and try to resolve it in the best way possible. So, I received a separate email asking me to please provide screenshots of the offers which only three of the six offers I had on my receipt were active and the other three had expired by the time I responded to the email. I circled the items on my receipt submitted a photo of the receipt and a screenshot of the active offers and the other three offers I just described them in the email of what I remembered the offer cash back to be. Since most of the offers were not active anymore, I truly didn't think that I was going to receive the cash back, but as always, Ibotta has been wonderful to credit me back. I am a VERY HAPPY app user!
The cash back is accurate and the best at giving cash back! I'm so glad I came back!😊
Life is getting to expensive and I guess everyone idd so trying to save money somehow… Ibotta not just hel me with that! I'm able to save and use that money for other expenses and cover some bills payments…
All you have to do is choose the items u
Plan. On buying and check them off and if at food lion click on shop food lion and you will bt your money back get b
All of my interactions with Ibotta's customer support team have been extremely pleasant. They respond to issues right away, unlike most other apps where it takes days and days to get problems corrected. Also, it's so nice to know you're talking to a person instead of getting an automated response. I love Ibotta! Very happy user over here :)
The items that you get to shop with/for are well reputable brands
I used to get $10 to $20 every time I shopped. Now I'm lucky to make $5. Some of the products are not worth trying due to the high prices to money back ratio.
Thank you for sharing your feedback with us! We have sent you a private message to discuss your concerns. If you have any questions or need further assistance, please don't hesitate to respond to our message. We are here to assist you with a smile! Thank you for taking the time to leave a review and have an amazing day!
Frustrating as have made purchases that should have been credited (tried to get "help" online and Carlotta asks you the same obvious questions, that any intelligent person would have already verified, over and over in a loop. There is no way to speak to a human. Sent photo documentation via FB still only got one of 4 products credited. Essentially no customer service or ability to communicate with Ibotta and it is a business that needs to communicate to be effective or they come across as dishonest.
Hi Laurie! We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help! Thank you for supporting Ibotta and have an amazing day!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Raedell! We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help! Thank you for supporting Ibotta and have a terrific day!