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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Frustrating as have made purchases that should have been credited (tried to get "help" online and Carlotta asks you the same obvious questions, that any intelligent person would have already verified, over and over in a loop. There is no way to speak to a human. Sent photo documentation via FB still only got one of 4 products credited. Essentially no customer service or ability to communicate with Ibotta and it is a business that needs to communicate to be effective or they come across as dishonest.
Ibotta just gets better and better! They remind me if I've not marked my items that qualify for discount, and I still get a discount! Thank you, Ibotta!
Love it so awesome you receive money for stuff you have to buy anyway. Awesome keep the deals coming
In addition to getting cash back, their customer service is amazing. Quick to resolve issues.
I love the app but I would like to see more variety in the any item category as I tend to purchase store brand products frequently. Even with your cash back offers sometimes it's still cheaper to buy store brands.
Very easy to use and wonderful APP...and Ibotta care they are so helpful
I made a purchase but the bar code was not recognized. I requested assistance. Ibotta took the time to give me information to ensure I check offers before shopping. They did not have to honor my request but I'm truly grateful they worked with me. I did not mention that they gave me time to produce my evidence when I returned from vacation (almost 3 weeks later). Ibotta could have said, I did not respond in a timely manner. Thanks Ibotta for working with me. Much appreciated.
Had a watermelon from Publix, had a barcode, did not register, no other $$ back on this receipt. Could not get $1.00 cash back. Following week tried Aldi and they did not have a barcode and I cold not get the $1.00 back. I have receipts but can't send in for cash back. Could not find a way to contact customer service in the app.
Hi Lisa! We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help! Thank you and have an amazing day!
I love earning cash back! Ibotta makes it easy to earn money back!
Cash back is slow coming. Many rules on what qualifies. Also I realize it would be a huge undertaking but why not have the cash back at all the stores people shop at pop through. Many times the bar codes don't match product being sold on the shelves
Thanks for your feedback! At this time, Ibotta only works with certain participating retailers, brands, and products. Unfortunately, we can’t guarantee that a certain retailer, brand, or product will be available for earning cash back. A complete list of our supported retailers can be found here: https://ibotta.com/retailers.
Don’t see a retailer, brand, or product you love? There are several steps you can take to let them know you want to see them on the Ibotta app, website, or browser extension:
Call, email, or write to them. You can also post on their social media accounts.
Ask them to contact our sales team using "this form" (https://ipn.ibotta.com/contact)
Get your friends and family to do the same! The more people they hear from, the better our chances are at getting them on board.
We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
My purchases made at Target were not shown clearly; thus, I turned the Ibotta support team. After texting pictures of the receipt and items purchased I was contacted by the customer service team who allowed the rebates to be added. I am grateful and appreciate that Ibotta allows these purchases made to help budgeting food purchases. Great job well done!
I enjoy earning cash back for every day purchases. Ibotta offers a variety of brands to earn cash back from. The reason I have given four stars instead of five is because the timeframe to scan a receipt is only 7 days and that is too short for me sometimes. I often find that a receipt will get missed and it will be too late to scan.
I really like Ibotta and getting cash back without using coupons. I d have a few issues. Almost always when I upload a receipt I have to do it 3 times to work.
Also a lot of offers are not available at my local stores.
First I was unsure at joining Ibotta I taught it was a scam. Boy was I in for a surprise, thank you for helping feed my family on a low budget.
It couldn't have been easier to make some cash back. I just opened the Ibotta app, scanned my receipt and viola!
Been with Ibotta for many years, ups and downs when it comes to offers and redeeming them. Sometimes very fluid, other times you have to jump through hoops, but generally positive.
My gripe though is that Ibotta sent me an email congratulating me at hitting a certain level and that they will be reaching out to me within 30 days to give me a bonus. Well...they ghosted me...poof...nothing.
Thank you so much for taking the time to share your review! Congratulations on reaching your latest lifetime Earnings Club milestone! We work with a third-party vendor, Loop & Tie, to help claim and distribute Ibotta merchandise. They will contact you to claim your item, confirm your order, and let you know when it has shipped. In most cases, your claimed item should arrive at the address you entered on their form 3-5 business days after you receive a shipment tracking email.
Please contact Loop & Tie directly by emailing them at: [email protected]! You can also learn more by checking out this helpful article: https://bit.ly/4dio3Eo! Thank you for using Ibotta and have a great day!
I recently had an issue with a fairly large receipt that contained several rebates. I contacted the care team with my issue and they resolved the issue within about twelve hours AND they credited my account with a large bonus that I had been working on. They were very prompt in resolving the issue!
The offers on Ibotta are frequently very useful and anytime you have a problem. They have been very quick to fix it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laurie! We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help! Thank you for supporting Ibotta and have an amazing day!