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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Love it, easy, fun, keeps my brain active, fun, fun, fun!
This app is amazing.Why not earn gift cards while shopping.I absolutely love it,multiple stores and services available,online and travel.i have earned over 500.00 in gift cards with this App.
Ibotta is pretty easy to use, especially now that there is a browser extension available. Customer service responds quickly. I've been using Ibotta for years and frequently check offers before grocery shopping as well to save extra. I highly recommend.
Ibotta is a favorite app that I use often. It is fast, easy, and a pleasure to use.
Always have great customer service with us app. They're very quick to respond and always help effectively.
Great customer service and swift response. All my questions and concerns were addressed
They were so helpful and prompt with my issue. Got my refund for a canceled receipt within minutes!
I had to reset my phone several months ago, and was no longer able to access my Ibotta account. In the process of trying to recover it, l accidentally created several additional accounts, which violates the rules, so l was deactivated. Ibotta administrators were very kind and helpful in deleting the extra accounts, and reactivating the original, with no loss of the cash that was there. I am very grateful for their time and help!
Every receipt will have missing rebates. It's a pain in the butt to dispute them. I wish they could get this figured out. It has been going on for years. It's a lot of work for a few bucks.
I had an issue with an online grocery pick up not showing up. I contacted Ibotta and they corrected it and credited the missing cash back quickly and efficiently.
I love this app for giving cash back on many items I'm already buying and if there is an issue they provide quick customer support
I noticed a few items got missed. So I inquired about them and they took care of it in a pretty timely fashion. I'm really impressed and grateful.
The most responsive customer service of any company. The golden standard. I should have signed up WAY earlier.
I've earned over $1000 in the year and a half I've used Ibotta. The money back is usually on brand-named items, and I probably spend too much time comparing the end price of the items on Ibotta and the other brands. I usually glance through the offers on Ibotta when I review my shopping list. It's nice to earn extra money and have it there when I run short and need to cover bills. I've withdrawn my earnings once or twice, and it was easy. My money was quickly in my account. I will scan the barcode to make sure the product is correct, and I have found a few times that the item's barcode doesn't match the Ibotta offer when it is the exact size, type, etc. I usually buy the store brand instead, as it usually isn't worth my time to submit a review and then wait to hear back from Ibotta.
I sent in an issue saying I was missing some cash back, I got an answer back and Customer Service was very helpful. They gave me the info I needed and gave me some ofvthe missing money back.
I had an issue where I did not receive the right credit for my purchase. The customer service representative was very helpful and nice. They reviewed everything and I received my credit quickly.
First and foremost, it's the easiest way to earn cash on things I would be buying anyway... and good cash! Not pennies! Secondly, Ibotta's customer service is the best! Their response time to any issue is almost immediate and the result is always positive. Love Ibotta!
Once again, I upload the receipt and several items that passed the "barcode matched!" when I scanned the offer did not go through when the receipt was uploaded. It took me another 10 minutes of continual attempts to get the items I bought to be accepted. I don't know what's happening when the Shoprite receipt goes through, but whatever computer or person reads the receipt is not good at recognizing the purchases.
Have not received cash back,on my last 2'orders and my account is linked I've emailed them 5 times this week thought they were great till this happened they owe me 16 and change, they've totally ignoring me not thrilled with this company
Quite frequently Ibotta misses offers for products I have purchased. Or I'll click the product while I'm in Kroger, but it's no longer offered in Ibotta when I get home and submit my receipt. I'm usually buying the product because of the Ibotta offer, so is especially frustrating when it's no loner available same day.
Hi Lynne! Thank you for your review! For any missing cash back, if you have not done so already, please contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf so that we can help you get your cash back. Thanks again for your feedback!
Answer: Absolutely so true! I earned up just over $100 and when I went to cash out they said I was fraudulent YET I HAVE EVERY RECEIPT and all submissions were valid. It took me months to get to this amount. Hmmmmm Class action anyone?
Answer: Because they deny certain purchases due to cost! It's become a scam!
Answer: I tried to withdraw money for the first time and it said my account was locked because of multiple attempts which was not true.! I sent 5 requests for help in a week and they finally responded by deactivating my account and keeping the 360.00 that took me months to accumulate. They claim I tampered with a date on a receipt and I just crossed off the account number. So they can keep my money that is mine. How can I get my money back?
Answer: Sorry Jenna bit it seems like you're kinda late for that rebate a few years actually. I'm pretty sure that ibotta have 100% absolutely forgot about you and by not I'm sure you forgot about too. :)
Answer: Go to your $amount and cash out and it will say bank or gift card.
Answer: Why don't any product receipts add extra bonus for us?
Answer: You have to email the morons that run their customer support at least 3 times before you'll get the proper amount credited to your account.


Hi Laurie! We appreciate your review! If you are still having trouble receiving your cash back, please contact our Ibotta Care chatbot at help.ibotta.com. She can create a Care ticket for you and forward it to the appropriate team. Thanks again for leaving feedback!