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Ibotta

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,546
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Soo easy to make money
June 24, 2024

Love it, easy, fun, keeps my brain active, fun, fun, fun!

Date of experience: June 13, 2024
Kentucky
1 review
0 helpful votes
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Love this app
June 23, 2024

This app is amazing.Why not earn gift cards while shopping.I absolutely love it,multiple stores and services available,online and travel.i have earned over 500.00 in gift cards with this App.

Date of experience: June 13, 2024
Florida
1 review
0 helpful votes
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Saving Money
June 23, 2024

Ibotta is pretty easy to use, especially now that there is a browser extension available. Customer service responds quickly. I've been using Ibotta for years and frequently check offers before grocery shopping as well to save extra. I highly recommend.

Date of experience: June 13, 2024
Alabama
1 review
0 helpful votes
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Ibotta Rebates
June 23, 2024

Ibotta is a favorite app that I use often. It is fast, easy, and a pleasure to use.

Date of experience: June 13, 2024
Florida
1 review
0 helpful votes
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Great customer service
June 23, 2024

Always have great customer service with us app. They're very quick to respond and always help effectively.

Date of experience: June 13, 2024
Georgia
1 review
0 helpful votes
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Great customer service and swift response. All my questions and concerns were addressed

Date of experience: June 13, 2024
Massachusetts
1 review
0 helpful votes
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Awesome customer service!
June 23, 2024

They were so helpful and prompt with my issue. Got my refund for a canceled receipt within minutes!

Date of experience: June 13, 2024
Pennsylvania
1 review
0 helpful votes
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Customer care
June 23, 2024

I had to reset my phone several months ago, and was no longer able to access my Ibotta account. In the process of trying to recover it, l accidentally created several additional accounts, which violates the rules, so l was deactivated. Ibotta administrators were very kind and helpful in deleting the extra accounts, and reactivating the original, with no loss of the cash that was there. I am very grateful for their time and help!

Date of experience: June 13, 2024
Missouri
1 review
0 helpful votes
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Every receipt will have missing rebates. It's a pain in the butt to dispute them. I wish they could get this figured out. It has been going on for years. It's a lot of work for a few bucks.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 13, 2024
Illinois
1 review
0 helpful votes
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Fixed my problem promptly
June 23, 2024

I had an issue with an online grocery pick up not showing up. I contacted Ibotta and they corrected it and credited the missing cash back quickly and efficiently.

Date of experience: June 13, 2024
New York
1 review
0 helpful votes
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Great app and customer service
June 23, 2024

I love this app for giving cash back on many items I'm already buying and if there is an issue they provide quick customer support

Date of experience: June 13, 2024
Ohio
1 review
0 helpful votes
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Appreciate the Timely Response
June 23, 2024

I noticed a few items got missed. So I inquired about them and they took care of it in a pretty timely fashion. I'm really impressed and grateful.

Date of experience: June 13, 2024
Ohio
1 review
0 helpful votes
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The most responsive customer service of any company. The golden standard. I should have signed up WAY earlier.

Date of experience: June 12, 2024
Virginia
3 reviews
0 helpful votes
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It works
June 22, 2024

I've earned over $1000 in the year and a half I've used Ibotta. The money back is usually on brand-named items, and I probably spend too much time comparing the end price of the items on Ibotta and the other brands. I usually glance through the offers on Ibotta when I review my shopping list. It's nice to earn extra money and have it there when I run short and need to cover bills. I've withdrawn my earnings once or twice, and it was easy. My money was quickly in my account. I will scan the barcode to make sure the product is correct, and I have found a few times that the item's barcode doesn't match the Ibotta offer when it is the exact size, type, etc. I usually buy the store brand instead, as it usually isn't worth my time to submit a review and then wait to hear back from Ibotta.

Date of experience: June 12, 2024
Kansas
1 review
0 helpful votes
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Helpful Customer Service
June 22, 2024

I sent in an issue saying I was missing some cash back, I got an answer back and Customer Service was very helpful. They gave me the info I needed and gave me some ofvthe missing money back.

Date of experience: June 12, 2024
Pennsylvania
1 review
0 helpful votes
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Very helpful
June 22, 2024

I had an issue where I did not receive the right credit for my purchase. The customer service representative was very helpful and nice. They reviewed everything and I received my credit quickly.

Date of experience: June 12, 2024
New Hampshire
1 review
0 helpful votes
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Awesome App
June 22, 2024

First and foremost, it's the easiest way to earn cash on things I would be buying anyway... and good cash! Not pennies! Secondly, Ibotta's customer service is the best! Their response time to any issue is almost immediate and the result is always positive. Love Ibotta!

Date of experience: June 12, 2024
New Jersey
1 review
0 helpful votes
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Awful App with Receipts
June 22, 2024

Once again, I upload the receipt and several items that passed the "barcode matched!" when I scanned the offer did not go through when the receipt was uploaded. It took me another 10 minutes of continual attempts to get the items I bought to be accepted. I don't know what's happening when the Shoprite receipt goes through, but whatever computer or person reads the receipt is not good at recognizing the purchases.

Date of experience: June 12, 2024
Ibotta C. — Ibotta Rep
over a year old

Hi Laurie! We appreciate your review! If you are still having trouble receiving your cash back, please contact our Ibotta Care chatbot at help.ibotta.com. She can create a Care ticket for you and forward it to the appropriate team. Thanks again for leaving feedback!

Massachusetts
1 review
0 helpful votes
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Have not received cash back,on my last 2'orders and my account is linked I've emailed them 5 times this week thought they were great till this happened they owe me 16 and change, they've totally ignoring me not thrilled with this company

Date of experience: June 12, 2024
Tennessee
1 review
0 helpful votes
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Ibotta misses offers
June 22, 2024

Quite frequently Ibotta misses offers for products I have purchased. Or I'll click the product while I'm in Kroger, but it's no longer offered in Ibotta when I get home and submit my receipt. I'm usually buying the product because of the Ibotta offer, so is especially frustrating when it's no loner available same day.

Date of experience: June 12, 2024
Ibotta C. — Ibotta Rep
over a year old

Hi Lynne! Thank you for your review! For any missing cash back, if you have not done so already, please contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf so that we can help you get your cash back. Thanks again for your feedback!