On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The response time to fix a problem is fast and efficient.
Great app! I was even notified of a product that I purchased that was not added in my product selections at a particular store. That was awesome! Thank you so much!
The Care Team is awesome! Their response is very prompt and as a team, they address the customer's request by working together to look into the matter and that's very efficient team work!
Always lots of products to save on and the app is user friendly!
I needed help and they were there, timely, quick and fast, i appreciate the thoughtfulness given to my account.
One of my items clicked was Colgate mouth products so I purchased Colgate Mouthwash. It was not accepted. Another item was secret deodorant and that was not accepted. I even had to manually put in the bar code and now it is up for review. Using Ibotta is exctremely frustrating and time consuming!
I saved my family $2500 over 12 months on all the things we use. Can't recommend enough! Great Customer Service. So simple too
I had bought 3 Angelo dinners and even scanned the barcode but, it only took off 1.50
Very easy to use, just need to check rebate before leaving store. I generally do mine in the store.
Fast, usually accurate but when not (multiple purchases & something gets missed) they respond quickly & get it corrected.
They were extremely helpful and understanding. Ibotta is an amazing app to have with awesome customer service representatives.
I have gotten back over $700 in amazon gift cards in the last couple of years. I usually order my familys deodorant and personal items. Cost to me $0
I have had a great experience with ibotta. I have found that it is easy to use and upload receipts for things I buy every day and I earn cash in gift cards or just cash out to PayPal. Great App. Thank you!
Very thankful for the assistance that I received from a helpful customer care assistant.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members