Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ibotta

Ibotta

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
How would you rate Ibotta?
grey stargrey stargrey stargrey stargrey star

Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,543
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Jackie K.
Unfollow Jackie K.
Share Review
Report Review

I love Ibotta and tell friends
July 14, 2024

But when it comes to me withdraw my money you hold it I try not to cash it to my PayPal account I trying to get to a 100.00 so then I can cash out.help me with this problem. Thank you but I still love using the app.

Date of experience: July 4, 2024
Tennessee
1 review
0 helpful votes
Follow Julie A.
Unfollow Julie A.
Share Review
Report Review

Easy to Earn
July 14, 2024

Ibotta is so easy to use and easy to earn on so many products. I love it

Date of experience: July 4, 2024
North Carolina
2 reviews
1 helpful vote
Follow Tammie L.
Unfollow Tammie L.
Share Review
Report Review

Ibotta Rocks
July 14, 2024

I've been using Ibotta for several years now and have received $1000+ cash back. So easy & the savings add up.

Date of experience: July 4, 2024
Alabama
1 review
0 helpful votes
Follow Tracy O.
Unfollow Tracy O.
Share Review
Report Review

So glad I downloaded this!
July 14, 2024

Discovered 3 items missing, so I selected them (again) & uploaded receipt (again). It really works!

Date of experience: July 4, 2024
Georgia
1 review
0 helpful votes
Follow Sly N.
Unfollow Sly N.
Share Review
Report Review

Great App and Lots of Cash Back
July 14, 2024

I enjoy receiving cash back for the items I purchase. The customer service is amazing and I look forward to the new bonus. Overall it is a great app.

Date of experience: July 3, 2024
Iowa
1 review
0 helpful votes
Follow Fatima S.
Unfollow Fatima S.
Share Review
Report Review

Very helpful
July 14, 2024

They were really helpful and fixed the issue that I had. Thank you

Date of experience: July 3, 2024
Washington
1 review
0 helpful votes
Follow Maria X.
Unfollow Maria X.
Share Review
Report Review

Me encanto Ibotta
July 14, 2024

Ibotta teda el rembolso muy pronto y puedes usar una tarjeta de regalo al instante

Date of experience: July 3, 2024
New York
1 review
0 helpful votes
Follow Celeste V.
Unfollow Celeste V.
Share Review
Report Review

Price Chopper shopping
July 14, 2024
Updated review

I found the Tyson chicken I wanted. I checked Walmart twice but was unable to score what I wanted. Ibotta is awesome!

Date of experience: July 3, 2024

Ibotta is awesome
April 1, 2024
Previous review

Ibotta really helps me save money! It's a wonderful tool and I've shared it with friends.

Date of experience: March 21, 2024
Ohio
1 review
0 helpful votes
Follow Beverly M.
Unfollow Beverly M.
Share Review
Report Review

Easy
July 14, 2024

I was going to Giant Eagle, so I checked Ibotta to see if there was anything with big rewards. I was happy to see $6.46 on Tyson chicken.

Date of experience: July 3, 2024
Pennsylvania
2 reviews
0 helpful votes
Follow Danielle T.
Unfollow Danielle T.
Share Review
Report Review

Great App for earning cash
July 14, 2024

Ibotta has always been easy to use & there's a wide variety of products to earn money on.

Date of experience: July 3, 2024
Bahrain
2 reviews
0 helpful votes
Follow Erik B.
Unfollow Erik B.
Share Review
Report Review

Easy Money
July 13, 2024

It is so easy and fun to find great deals to get easy money back'

Date of experience: July 3, 2024
West Virginia
1 review
0 helpful votes
Follow Patty G.
Unfollow Patty G.
Share Review
Report Review

Linking stores
July 13, 2024

Walmart is great because it goes straight to Ibotta. I have trouble getting Kroger and CVS linked to my account, not sure why though.

Date of experience: July 3, 2024
Texas
1 review
0 helpful votes
Follow -maria D.
Unfollow -maria D.
Share Review
Report Review

Missing cash back
July 13, 2024

Me faltó cash back en mi última compra solo me regreso el reembolso de un Scott y yo compré 2 me prodigan ayudar por favor

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 3, 2024
Texas
1 review
0 helpful votes
Follow Kym U.
Unfollow Kym U.
Share Review
Report Review

LOVE this app!
July 13, 2024

So easy to use. Easy to save up your money for when you need it.Hardest part is remembering to submit your receipt! Lol

Date of experience: July 3, 2024
New York
1 review
0 helpful votes
Follow Caitlyn K.
Unfollow Caitlyn K.
Share Review
Report Review

Easy Cash Back!
July 13, 2024

I've been using the Ibotta app frequently lately and am very happy with the design of the app, features and available offers! There are quite a few products I normally buy featured on Ibotta, why not get cash back for things I purchase anyway? Using Ibotta (in addition to things being on sale sometimes) has really helped me be more frugal in my shopping. So glad I found this app!

Date of experience: July 3, 2024
New Jersey
1 review
0 helpful votes
Follow Christine T.
Unfollow Christine T.
Share Review
Report Review

Excellent customer service
July 13, 2024

I had an issue with a rebate and the customer service team resolved it with kindness and made me feel like a valued customer. I love Ibotta for the rebates and am thankful for the customer service reps who respond and resolve concerns from customers like me.

Date of experience: July 3, 2024
Maryland
1 review
0 helpful votes
Follow Fran I.
Unfollow Fran I.
Share Review
Report Review

Help with Login Problem
July 13, 2024

I did not realize that my account was set up with a hidden Apple ID and found I could not login with what I thought were my credentials. The 'care team' initially was not able to identify the problem, and could not find my account to help me get back in. On the third round of "tell us the email addresses associated with this account," one astute help desk assistant suggested that a hidden apple ID could be the problem and she was right! Problem solved! Thanks for sticking with me on this. Your patience paid off!

Date of experience: July 3, 2024
Georgia
1 review
0 helpful votes
Follow Brian U.
Unfollow Brian U.
Share Review
Report Review

Easy money
July 13, 2024

Great app. Easy to use and great way to save money on items your using anyway.

Date of experience: July 3, 2024
Georgia
1 review
0 helpful votes
Follow Nakia O.
Unfollow Nakia O.
Share Review
Report Review

Great Customer Service
July 13, 2024

I did not receive credit for buying Tyson chicken from Walmart. They explained to me what happened and how to prevent it from happening again. I was given the cash back and I couldn't be more happy.

Date of experience: July 3, 2024
California
1 review
0 helpful votes
Follow Marla Y.
Unfollow Marla Y.
Share Review
Report Review

Excellent app
July 13, 2024

The fact that I made a purchase and forgot to check the app for any savings and they emailed me to notify me is incredible! They allowed me 24 hours to add the deal and get the savings. Amazing!

Date of experience: July 3, 2024