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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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At least 90%+ not available at Walmart.
Unknown Brands.
Fake meat doesn't sell much
Thank you for my $3 cash back as owed but I'm still missing my $1.75 for the Ghirardelli non-dairy dark chocolate 10oz chips.
Thank you & please fix,
Jaime
I had accumulated almost $20, but when checking I saw that I had no $$ because I had been charged a monthly maintenance fee. You don't always sponsor items that I purchase so therefore I don't always accumulate money on a regular basis. I will be deleting the app if this is your policy, which in my opinion is ridiculous and very unfair. It is not worth my time.
I recently had a receipt where the store logo was not scanning properly and therefore would not accept the upload. I contacted Ibotta customer service and they were able to assist me. They were wonderful! They resolved my issue promptly and credited my account. Great customer service!
For some reason, it doesn't let me upload the receipts, every time I try it says that I already uploaded it and it doesn't read them. He doesn't give me the money back for the product. And so on constantly, especially with the Food Lion and Walmart app. I have lost a lot of cash
Thank you for providing your feedback! We apologize for any delay, frustration, or inconvenience you may have experienced. The reason why you're receiving this error message when trying to submit your Walmart receipts, is that your Walmart account or Walmart Pay is linked with Ibotta. When you make a Walmart in-store, Online, or Walmart Pay purchase with the debit or credit card payment method that's saved to your Walmart account, you should receive cash back automatically. Just make sure that you add (+) offers before checking out. You are also able to earn receipt free at Food Lion, as long as you add (+) offers before checking out and use your loyalty at the register, you should get cash back automatically. If you have any other questions or need more assistance please feel free to reach out to our Care Team at help.ibotta.com. We are here to help! Thanks for your honest review!
An offer was initially missed when I submitted my receipt. I put in a request for my missing cash back and it was quickly corrected! Thanks for your help!
Great customer service. Always there when needed. Like trying products I would not have otherwise tried if wasn't for the App
I've reached out to the care team. They've always responded quickly and resolved the issue. Thanks!
Often times offers don't automatically pick-up and requires multiple resubmissions and tickets. Customer service needs improvement as it can take several back and forth emails to resolve simple issues. Otherwise I love Ibotta with high value rebates and bonus offers!
I love Ibotta! I just can't say enough good about them! But, with anything issues occur…no matter what though, Ibotta always responds and resolves the issues and in a timely manner! I've always had the best experiences with Ibotta!
It was a Bonus for $2.00 that was missing from my account. I sent in note with the required products that I purchased. My ticket was closed and the money put on my account very quickly. I am very happy with ibotta, I love using it.
I did two Tyson offers and now after numerous emails I have credit for one I'd much rather be able to submit a receipt for DG since hardly any offers linked to my account work I lost two 7$ bonuses because of these issues
Hello Adna!
We appreciate your feedback! We have reached out to you personally and are eager to assist you. Feel free to check your messages, and don't hesitate to reach out if you need further assistance.
Thank you!
This app is very easy to use and if there are problems, the customer service staff are very helpful and prompt! Great job!
I put in a request I thought I was missing cash back.i sent in a help they answered me and looked into and taught me what happened...awesome
App is very easy to use and love the extra savings, thank you!
Right now I am owed money for buying Pop-Tart poppers and two bottles of minute maid zero sugar! Can I get my money please?
I was totally surprised by a email message from Ibotta that I missed out getting $3.00 on a purchase I had made and how to claim it now. In this economy $3.00 is a big deal to me and I love anything that goes above and beyond to help me save and Ibotta and their employees are the best In my opinion!
Very happy with this app. It's always nice to save some money and it's on the things I would need and buy anyway.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! Unfortunately, we cannot guarantee that specific offers or bonuses will be available to every Saver. We try to mix up our offers and bonuses so they are achievable for everyone, so stay tuned! We have documented your feedback for the appropriate team. Thank you for leaving an honest review!