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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Just click on the products you like and go find them at the store! Snap a picture of your receipt or register your card! Super easy!
Great customer service. The response I received was super fast. Love Ibotta!
Angelou A, you rock!
It's very time consuming to have to go through the lists every week and check what I think I'll buy. It would be easier if the app Justyn pulled eligible items off the receipt for me.
I was careful to buy just what was on the list of cash back and it didn't work. I had to scan many of the items and it didn't work even then. Not worth my time for a small amount of money back.
There are so many great offers and so many retailers. I love it.
While shopping at Walmart, I scanned an item and the app showed that it was a good barcode. I purchased the item and when I got home I discovered that I did not get the rebate because it was only offered at Walgreens. When I went to Walgreens to purchase the item again to get the rebate, Walgreens does not have the product. Is there a way to get the rebate since I did make the purchase?
Love the app only issue is it seems to be very sensitive picking up receipt info when uploading while other similar apps aren't as difficult other than that love it
Not really worth the time to use any longer.
The money back is slim now and not on everyday products every uses
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
They steal the money you've earned if you're inactive for a while. Pretty lame to take the money. I'll quit using Ibotta because of it.
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
My account it's been under review and locked for a month,don't know why and until when I keep collecting money that I can't withdraw and I would like some answers but there's no one to talk to
Since Target ran out of chicken nuggets. I just picked honey chicken tenders and popcorn chicken. You didn't give me any rebate on it?
I don't get credit for all of my purchases about 50% of the time. I don't bother to dispute it most of the time because the process is terrible & the effort isn't worth 50 cents or whatever amount they're cheating me out of.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
Just got.10 back from Walmart should of also purchased the Tyson products and nothing.
Customer service promptly solved my missing cash problem in 2 days. Nice work!
I had bought something on my ibotta list but had forgotten to check. I reached out to the care team and they gave me credit for the item I had forgot to add before I submitted my receipt.
This app is too much work. Also they don't recognize any target purchases. Unless bought in store.
Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. We've reached out to you directly to address the issue. We understand your frustration and genuinely apologize for any inconvenience caused. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review and have a great day!
Can never make contact when needed. My pork chops will not go through
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! I apologize for any delay, frustration, or inconvenience you may have experienced. We understand your frustration and genuinely apologize for any inconvenience caused. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!