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Ibotta

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,541
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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Ibotta is amazing!
July 17, 2024

Ibotta has so many deals. I have tried products I would have never tried if not for the money back. Then I continue to buy the products. If I miss money Ibotta let's me know and I can claim it.

Date of experience: July 6, 2024
Indiana
1 review
0 helpful votes
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Warning
July 17, 2024

With I bop Let everything that has happened with my account. I have actually been temporary locked. And then it was actually unlock. Everything was fine until I forgot my password. I had to reset my password and for over 3 days. My account, I guess was temporary locked again and then deactivated. I requested help over and over and over. Sending multiple tickets and not a single respond until today.Stating we reviewed your account.It's been permanently deactivated. I filed an appeal thinking that it's an accidental flagging. Spokennoise since it was already flagged. Once and released, and now it's deactivated. And once again, no response from anyone, be careful people.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 6, 2024
Michigan
1 review
0 helpful votes
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Mega Sucks
July 17, 2024

Too time consuming, not enough options that I would choose, and the receipt scanner can't seem to read receipts. A lot of effort for all of 10 cents.

Date of experience: July 6, 2024
Ibotta C. Ibotta Rep
over a year old

We would love to get more information to better resolve your issue. We are here to help!

Florida
1 review
0 helpful votes
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Receipt ripped
July 16, 2024

The receipt ripped at one of the prices of an Ibotta deal and it will not accept my receipt. It's an $8 rebate so I'm kinda disappointed. It'd be great if they had a way to accept it other than scanning!

Date of experience: July 6, 2024
Georgia
1 review
0 helpful votes
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Fast help
July 16, 2024

I told my problem to the Ibotta team and they were super nice and fast fixing it.

Date of experience: July 6, 2024
Florida
1 review
0 helpful votes
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Sort of ok
July 16, 2024

I am missing cash back, when I scanned tge tide to go 3 pack it said the barcode was not good how does that happen? I tried several different ways to file help but it wouldn't go through. Otherwise I like the app.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 6, 2024
Minnesota
1 review
0 helpful votes
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Thank you
July 16, 2024

I truly appreciate when you're team informers me of missing cash. Every penny I save it adds up

Date of experience: July 6, 2024
Illinois
1 review
0 helpful votes
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Nice customer support
July 16, 2024

Always nice to earn extra money on items I am buying. Excellent customer support with any issues.

Date of experience: July 6, 2024
Ohio
1 review
0 helpful votes
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Missing cash on 2 items
July 16, 2024

I bought 3 el paso products and scanned each one to make sure they were eligible but you did not give me $1 back. Also I bought frozen Lunchables with pepperoni and scanned it and it qualified for $1.25 back and you shorted me AGAIN! WHY?

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 6, 2024
Alabama
1 review
0 helpful votes
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Fixing to stop using ibotto
July 16, 2024

I'm really getting tired of fighting you for my rebate. The system scans my items agrees that I have my items then turns around and cuts me short. I rescan and tell you I'm missing cash and you still don't give it to me then I have to go through all the emails back and forth and prove that I bought it what's on the receipt and what I scan repeatedly

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 6, 2024
California
1 review
0 helpful votes
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Service
July 16, 2024

Customer service is conveniently located, in comparison to other shop reward aps. It did take a couple of attempts to correct. However, it was with little to no hassle.

Date of experience: July 6, 2024
Ohio
1 review
0 helpful votes
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I just had a great experience with Ibotta! My daughterinlaw talked me in to joining & I was pretty much confused at first but thought I did well. I didn't at first, but got the hang of it now with Ibotta's help. I love the fact you get money back. I will be shouting Ibotta from the roof top! I am very happy with this app & it's my favorite one. Thanks Ibotta!

Date of experience: July 5, 2024
North Carolina
1 review
0 helpful votes
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I had to scan a barcode 5 times. Each time it said it matched. And yet after submitting The receipt I had to do it again! It still says pending even though it matched.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 5, 2024
Michigan
1 review
0 helpful votes
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Been somewhat unhappy
July 16, 2024

Had a negative balance a month or so ago, had an old credit from 2022 reversed! How far can they go back? Can't get any particulars from Ibotta so I reached out to BBB to help. Still unanswered questions...
Prior to this, I've been relatively happy with my experiences.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 5, 2024
Pennsylvania
1 review
0 helpful votes
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Missing cash back
July 15, 2024
Updated review

I bought 2 packages of the Tyson chicken patties and it was rejected. I checked the list of products in your website and they are listed. Please check my receipt and correct the cash back amount

Date of experience: July 5, 2024
Ibotta C. Ibotta Rep
over a year old

Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!


Easy way to save money on groceries
January 25, 2022
Previous review

I have been using Ibotta for a little over 4 years. It is easy to use and puts money in my pocket! Not only saves you money on groceries but cosmetics, cleaning supplies, health products etc.

Date of experience: January 24, 2022
Florida
1 review
0 helpful votes
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Customer service
July 15, 2024

My account had a multiple attempted access by hackers. Ibotta security detected this and promptly deactivated my account. The hackers were not able to get at my account balance!
Thank you Ibotta!

Date of experience: July 5, 2024
Georgia
1 review
0 helpful votes
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Quick response and great items
July 15, 2024

I like the items that are offered. This gives me an opportunity to try the items and get paid. Money is added to the account at a quickly.

Date of experience: July 5, 2024
Georgia
1 review
0 helpful votes
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Disappointed
July 15, 2024

Had Ibotta years ago, it was okay but never had my brands. Decided to reinstall; horrible! Have found several things to redeem only to have problems submitting receipts!

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 5, 2024
Iowa
1 review
0 helpful votes
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Too much paperwork
July 15, 2024

I just bought 2 Busch light beer and only got $3.00 credit for 1

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 5, 2024
Arkansas
1 review
0 helpful votes
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Coke offer would not work
July 15, 2024

If I got 2 coke products as pictured which I actually did, I got 4. I was to get 2-2.00 back so I lost 4.00 on you app because it wouldn't work

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 5, 2024