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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I been saving with Ibotta for 3 years, this app is good to save on the items I shop for my everyday purchases. I love the bonuses that come with the cash back is fun and easy to use.
Enjoying the savings with Ibotta. Amazed at how fast it adds up. Need to look beyond Walmart and grocery companies. Just saved a fortune at Sam's Club with membership and purchase discounts. Huge list of participating companies.
Great customer service too. It is worth my time.
I was missing cash back from a recent purchase. The is was quickly resolved and the amount was updated.
I rarely have issues, this time I had a box of cereal that was so recognized. It was the proper size, 8.9oz, and everything matched up, scanned just fine, but I was not given credit $.75.
I'm almost obsessive compulsive with the use of Ibotta. It is great to know that on most of the stores I use, I am able to have a percentage back with my purchases. There is also what I look as coupons available for items that I purchase. Unfortunately, I use a lot of store brand items because it is just more cost-effective these days so my Ibotta funds do not grow as quickly as others.
Every time I submit a receipt I never receive correct credit. Receipts clearly shows multiple items eligible for redemption but Ibotta's faulty system rejects the submission. I'm tired of going through the process to correct it. Because that also takes several attempts resolve.
Everytime i try to put the 6 digit code in so i could get into my account they would send me another number. They it wouldnt take the one that i was trying to put in. It did me like that 9 times until i just stop trying.
Hello! Thank you for providing your feedback! We apologize that the app is not functioning properly. Please update your Ibotta app to the latest version and restart your device. For more information please check out this helpful article: https://bit.ly/IBTechnical. If that doesn't help, you can also contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thank you and have a great day!
So easy to get cash back on things I routinely buy. Wish I found it sooner.
This app used to be great, but it has progressively gotten worst about paying out rebates. Now, half my items aren't auto-detected on the receipt, so I have to scan them in, but anything I scan manually is NEVER credited, even after "correcting" the receipt 5+ times. So then I have to open a ticket with support, who either lies and claims it was already credited when it was not, or else ignores the ticket and closes it without taking any action. There should be a class action against this clearly intentional scamming of users.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
Had trouble with getting a bonus. But messaged them and they quickly fixed it!
Had a problem with a rebate and they fixed with very little trouble. Love Ibotta and the staff
I never get all the money back you send an email then you expect me to find what I missed when you have done changed what's on their heck just add it that's stupid
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!
Me encanta usar ibota es muy buena me regresa dinero por mis conpras
My problem for not receiving cash back through Walmart grocery was resolved. Glad to know it was a site wide issue that didn't only affect me. They were kind in their responses.
It is such a nice perk to get money back on items I use regularly and on those I want to give a test run.
I don't love doing reviews but I just had to in this care. I LOVE, LOVE, LOVE that you have added the "Claim your missing cash back now" feature! Such a thoughtful and helpful feature. Thank you, Ibotta!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!