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Ibotta

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,543
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Illinois
2 reviews
0 helpful votes
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Awesome app.
August 20, 2024

This has been one of the easiest and most reliable cash back apps around. Thank you for making it easy to earn while doing what I do anyway. Keep it up.

Date of experience: August 10, 2024
Illinois
1 review
0 helpful votes
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Missing cash
August 20, 2024

I made purchase at Walgreens this morning. An item showed up in my for you section and was checked. I purchased the item and conveniently I did not receive cash for it.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 10, 2024
New Jersey
1 review
0 helpful votes
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It takes very little effort if you've done your shopping to get rewarded. I do this faithfully every week. Wish I had found this years ago.

Date of experience: August 10, 2024
Kansas
1 review
0 helpful votes
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Very good way to get cash back.
August 20, 2024

Anyone one can benefit from this Ibotta. Has many choices of coupons you can clip and use. Everyone should take advantage.

Date of experience: August 10, 2024
Missouri
1 review
0 helpful votes
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This is an awesome app.
August 20, 2024
Updated review

I really enjoy this site. I have to go shopping ne ways. It makes my shopping experience more exciting cause I know I can shop and save money at the same time. I have only been doing this for 6 mo and I have already earned 1,000 dollars. It has helped me tremendously save money and get gift cards and even buy stuff from Amazon. I give this site a thumbs up. I love it and I have recommended it to quite a bit of people

Date of experience: August 10, 2024

Awesome saving program
May 15, 2024
Previous review

Products are so high and I am a single parent. The little saving I get helps me out a lot. I am more than greatful for the extra money to purchase more food or supplies for my home.

Date of experience: May 5, 2024
Rhode Island
1 review
0 helpful votes
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Ibotta reminderd
August 20, 2024

I love that Ibotta has started sending eminders of items missed on shopping trips. It's always a nice surprise when I receive one.

Date of experience: August 10, 2024
Florida
1 review
0 helpful votes
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Best ever!
August 20, 2024

I recently started back using Ibotta and the promotions have been great.

Date of experience: August 9, 2024
Minnesota
1 review
0 helpful votes
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Very Helpful
August 20, 2024

I had a small issue with my account and they fixed it right away.

Date of experience: August 9, 2024
Texas
1 review
0 helpful votes
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Awesome job giving credit
August 20, 2024

I was submitting a rebate for bounty and was having a hard time getting my money back. Then emailed customer service and was so nice to credit me for it

Date of experience: August 9, 2024
North Carolina
1 review
0 helpful votes
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Great
August 19, 2024

I love shopping with Ibotta all of the item are quality item. I love saving money with Ibotta

Date of experience: August 9, 2024
Maryland
1 review
0 helpful votes
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Ibotta App is worth your time!
August 19, 2024

I've used Ibotta for years to earn cash back on typically grocery purchases. I've had 2 glitches with rewards not showing up and both times I've reached out to Ibotta Care/Support and both times they have been fast to respond and to address the problem. I highly recommend using Ibotta!

Date of experience: August 9, 2024
Missouri
1 review
0 helpful votes
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Fave Cash-back App
August 19, 2024
Updated review

Ibotta is by far my favorite cash back app. You can't beat it! Love the customer service as well.

Date of experience: August 9, 2024

Love this app!
August 5, 2024
Previous review

Been using the Ibotta app for years and still love it. My favorite cashback app by far.

Date of experience: July 26, 2024
Georgia
1 review
0 helpful votes
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Pickup abd delivery orders
August 19, 2024

The past 2 weeks ive made ny walmart delivery order im having an issue gdtting my cash back last week i summited my ticket and got my cash back within minutes however this week it seems to be an issue a day later and still nothing and the custoner service dont seem as friendly as they once were i been using the app for years and have never really had a problem hopefully they can fix the issues so i can continue to enjoy the app

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 9, 2024
Tennessee
1 review
0 helpful votes
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Easy way to make your money stretch!
August 19, 2024

I've been an Ibotta user for a number of years. When I invest a little time up front reviewing and selecting products and then stick to my list, I can save up to 30%. I always look at the bonuses that are offered as well as the products. This week I made a shopping trip where I spent $140 and got back $45 in Ibotta cash. I can now withdraw cash to the account I select or choose a gift card. I like to pick a gift card from my favorite restaurant so my husband and I can have a "free" date night dinner. It's easy to use and the money is available within 24 hours (mine usually posts within 2 hours).

Date of experience: August 9, 2024
Texas
1 review
0 helpful votes
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Quick and easy process
August 19, 2024

Love the fact that I can link my cards/accounts and receive rebates automatically without having to scan the receipts etc.

Date of experience: August 9, 2024
Louisiana
1 review
0 helpful votes
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I have been waiting on cash back and midweek bonus since August 5th I have over 60 messages back and forth still have not gotten taken care of

Date of experience: August 9, 2024
Ibotta C. — Ibotta Rep
over a year old

Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Please check for the response on your Help Desk ticket. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!

Kentucky
1 review
0 helpful votes
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Great
August 19, 2024

I like that if I miss a coupon it will email me and tell me to add it!

Date of experience: August 9, 2024
New York
1 review
0 helpful votes
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I love Ibotta and recommend this app. You can save on almost everything while getting cash back. Your cash is posted right away once you submit the receipt. Hassle free

Date of experience: August 9, 2024
Florida
1 review
0 helpful votes
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Speedy Response Time
August 19, 2024

Had a question about some cash back. Ibotta responded to me very quickly! App is easy to use and love the extra bonuses!

Date of experience: August 9, 2024
Texas
1 review
0 helpful votes
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Not impressed. It has been a fiasco with my linked Walmart account

Date of experience: August 8, 2024
Ibotta C. — Ibotta Rep
over a year old

Thank you for providing your feedback! We understand your frustration and genuinely apologize for any inconvenience caused. We recommend that you try refreshing your Walmart account link and updating your Ibotta app to the newest version. When you make a Walmart in-store, Online, or Walmart Pay purchase with the debit or credit card payment method that's saved to your Walmart account, you should receive cash back automatically. Some purchase data is shared with Ibotta based on the credit or debit card associated with a Walmart account. If the credit or debit card is saved to multiple Walmart accounts, and a Walmart account is linked to an Ibotta account, then cash back could go to any Ibotta account, but not multiple. Simply add (+) the offers you wish to redeem to Your list before shopping and be sure to use the debit or credit card that's saved to the Walmart account at checkout. We automatically review and provide cash back for your purchases within 24 hours! We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!