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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I was on this app years ago and then I ghosted it. I am so glad I came back. I've made a little bit of cash just in the month I've been back. I could earn even more if I weren't so busy. And all on products that I already buy at places I already shop. The hardest part of this is that you have to remember to scan the bar codes before you throw anything away 🤣
A receipt didn't go through that I bought 5 bonus items on in order to complete the bonus. I sent them and email about it and they asked for a copy of the receipt. I sent it in and they gave me all my credits and the bonus
After all the time I spent strolling through the coupons on ibbotta and submitting a receipt I did not get all of my money for coupons. I was supposed to get 8.00 dollars back but only got half of what I was supposed to get.
I have no problems getting my cash back when I shop at Walmart. But when I shop at Dollar General it is always a problem. I have linked Dollar General and it has never worked. There should be an option to submit the receipt for Dollar General.
Have never had any issues getting missing money from the care Team.
Multiple times dealing w ibbota and being screwed over for this technically or another. I like the app but becoming more and more difficult to deal with.
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!
It is so easy to use. Link it to your grocery store app and it literally does the work for you. Hassle free. Quick helpful tech support if needed. I've gotten over $100 back on the name brand things I already buy anyway.
Had an issue with had been to a location that we can Scan and check out through their app. We only had the e-mail version of our receipt and upon asking how to get credit for 2 items purchased, the representative quickly responded. I could prove the purchase and was quickly provided with the credit from the two items.
The customer support is always responsive and pleasant to work with.
I wish you would add item that I purchase. This is why I can't earn more cash back. Also I am a senior citizen and I don't need to buy as much food as you require at one time.
Thank you so much for sharing your honest feedback with us! We're truly sorry to hear that you had any dissatisfaction. Your input is incredibly valuable as we always aim to make our services better and better.
I was skeptical at first! I'm not a big technical person. I've found that it's so simple to earn cash back to use however I choose. One of my favorite things is to watch the gift cards purchase for an extra % off buying them with my ibbota earnings and then shopping online for even more money back on my purchases of every day products. I've had very few issues over the last few years with the app not crediting me on my purchases and when I did have an issue help from customer service was excellent. Keep up the great work I love ibbota.
Brenda from the Ibotta staff was very helpful getting cash posted to my account for a purchase made at Food Lion. She was polite and professional explaining the process and responded to my emails within minutes. I couldn't have asked for any better service.
The Ibotta team acted very quickly to resolve my issues with cash back on purchases made from Walmart and Food Lion. Great customer service!
I've been using this app for years now and love it! It's things I buy regularly or sometimes inspire me to try something new and get cash back in the process the bogos are the best. The cash out to your bank is really fast or the gift cards are instant. Any time I've had trouble or didn't get cash back on an eligible item and had to message them, they are so quick to relpy and polite to help. So far I've gotten 500 in cash back using it over the years it's helped a lot and absolutely worth it
I appreciate you addressing my issue in a fast and understanding manner. I love your service!
Ibotta customer support is the best ever hands down
I read the conditions for getting the deals. When I submit receipts or shop at Walmart the deals aren't recognized. It is difficult and looking for another app that is more consistent.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
There was no limit to this item. It did not have an expiration date on the deal. It disappeared so fast it's getting out of hand.
We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!
Some how my account was deactivated so I sent a help request & they fixed it. They also fixed a receipt that didn't credit in the same request. Thanks
Easy to redeem rewards when loyalty cards are linked. It is great if you buy a lot of name brands.
Sometimes it works well and sometimes it takes multiple tries.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!