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Ibotta

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,549
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
0 reviews
0 helpful votes
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Issue with multiple items
October 15, 2024

This is the THIRD time that I've had multiples of an item where one doesn't automatically show up after scanning the receipt so I I crease the quantity and scan the barcode. It shows the correct amount if items and then the rebate is for one less. What gives, it's so frustrating. I have to e.ail custo.er support amd wait a week for them to fix it. Please fix this glitch.

Date of experience: October 5, 2024
North Carolina
1 review
0 helpful votes
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I have been using Ibotta to save on groceries for years now. I love it! When technical issues arise customer service is always willing to assist with rebated / offers / questions.

Date of experience: October 5, 2024
Louisiana
1 review
0 helpful votes
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I'm missing cash back
October 15, 2024

I am missing my cash back for the $1 back for Quilted Northern toilet paper

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 4, 2024
New Mexico
1 review
0 helpful votes
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Awesomeness
October 14, 2024

Ibotta is the best App EVER! I have earned close to $1000.They're fast, fair and just amazing! I can't say enough about how much I dig this App...Thank you Ibotta

Date of experience: October 4, 2024
Ohio
1 review
0 helpful votes
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Nothing Works
October 14, 2024

I've been acquiring money from shopping but now that I'm over $20, no matter what I do, I can't withdraw it. Seems like a lot of shopping for nothing. I've connected my bank account and still it just keeps revolving me back to connecting my bank account with Plaid and nothing lets me withdraw my money. Total waste of time and money

Date of experience: October 4, 2024
Texas
1 review
0 helpful votes
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It's becoming an issue more often that my offers aren't coming through and I'm constantly having to report it and send screenshots of everything multiple times!

Date of experience: October 4, 2024
Virginia
1 review
0 helpful votes
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Receipts are not read very well
October 14, 2024

Clearly, eyes do not see. When items are shown on receipt but only partial rebates given and review is rejected, it is hard to believe that both were unable to read.

Date of experience: October 4, 2024
Ibotta C. Ibotta Rep
over a year old

We totally get how you’re feeling, and we’re really sorry for any trouble this has caused you. Your feedback means the world to us, and we're using it to improve our services.

Arizona
1 review
0 helpful votes
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Ibotta es Sensacional
October 14, 2024

La Apple ha permito a muchas amas de casa y a mi particularmente, ahorrar un dinero en nuestras compras, el cual servirá para futuras compras o cualquier imprevisto. Tengo pocos días usándola, sin embargo ya he visto buenos resultados. No cambien sigan así.

Date of experience: October 3, 2024
Texas
1 review
0 helpful votes
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Poor customer service
October 14, 2024

I don't know what has changed, but I am getting tired of having to request a redo on my rebates because some weren't given. I have to report it, then wait at least a day for an answer then send in copies of everything that wasn't right then wait two or three days for a response. It gets a bit ridiculous.

Date of experience: October 3, 2024
Ibotta C. Ibotta Rep
over a year old

We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. Your input is valuable to us as we continuously strive to improve our services.

Missouri
1 review
0 helpful votes
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Fantastic
October 13, 2024

Ibotta is the best. I would recommend this app to everyone. They strive for excellence. I think one time I had an issue, something was in my app that had expired, but it was probably my fault not being quick enough.

Date of experience: October 3, 2024
Ohio
1 review
0 helpful votes
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Cash back missing
October 13, 2024

It took a little bit time but at the end they turned back the cash back thanks

Date of experience: October 3, 2024
Texas
1 review
0 helpful votes
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Something is wrong
October 13, 2024
Updated review

I have been using the Ibotta app for a little over a year now and over the last two months the site is allowing me to shop but not redeem any of the cash back offers other than the 2% cash back from Walmart. I have had to submit every receipt through the help center and then list every offer I had activated for that trip. And I'm still not getting all of the bonuses either. I don't know what's happened but it's very disappointing and I urge you to fix this issue.

Date of experience: October 3, 2024

Claimed offers?
August 29, 2024
Previous review

Nothing has been resolved and I have not been awarded the cash back even though I submitted the receipt, details and everything asked of me!

Date of experience: August 19, 2024
Georgia
1 review
0 helpful votes
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You have to watch them, they are sly foxes in the hen house otherwise one of the best.

Date of experience: October 2, 2024
Ibotta C. Ibotta Rep
over a year old

We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. Your input is valuable to us as we continuously strive to improve our services.

Pennsylvania
1 review
0 helpful votes
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Amazing customer service
October 13, 2024

My receipt failed to submit due to an error and I was given all of the cash back I thought I missed out on. It was only about $8 but it was so nice that they fixed it instantly.

Date of experience: October 2, 2024
Virginia
1 review
0 helpful votes
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Love Ibotta
October 12, 2024

I have always used coupons and Ibotta makes it so much easier to save. I also love the quick and easy way to receive your cash back.

Date of experience: October 2, 2024
Texas
1 review
0 helpful votes
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Need a better variety of products.
October 12, 2024

You specify certain products but the stores I go to don't have them or it isn't something I would try.

Date of experience: October 1, 2024
Ibotta C. Ibotta Rep
over a year old

We understand your frustration and genuinely apologize for any inconvenience caused. Your feedback is valuable, and we're using it to improve our services. Thanks and have a wonderful day!

Arkansas
1 review
0 helpful votes
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Easy to use!
October 11, 2024

Ibotta is so easy to use. Quite often many of the items I typically buy are listed as options.

Date of experience: October 1, 2024
Florida
1 review
0 helpful votes
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The stores should only show items that they actually carry.

Date of experience: October 1, 2024
Georgia
1 review
0 helpful votes
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Cash for Shopping
October 10, 2024

I Enjoy Ibotta! It's like an adventurous game I play before and when I go shopping! Getting a little cash back from items that I already am buying, and trying out new items

Date of experience: September 29, 2024
New Mexico
1 review
0 helpful votes
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Excellent app
October 9, 2024

Excellent rebates and variety. I have been using for about 8 yrs and have received over 11k back in rebates👍👍👍

Date of experience: September 29, 2024