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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,537
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Great except..
November 28, 2024

It's working ok except with you do a Sam's and find out later that all of your Ibotta items aren't eligible because you did the in store scan n go. WHY?
AND then I did the self checkout this time and they want me to scan the items after i upload the receipt. WHY? It's been 6 days- I've already tossed the box to the item. Come on now. And I sent two emails for help …. CRICKETS

Date of experience: November 18, 2024
Ibotta C. Ibotta Rep
over a year old

We appreciate your feedback and sent you a private message to address your concerns. Please feel free to reply to our message if you have any questions or would like further assistance. We're here to help!

Pennsylvania
1 review
0 helpful votes
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Good app to save a lot
November 28, 2024

Wonderful and good app, I been saving lot of money in good deals the Ibotta offer me all the time

Date of experience: November 18, 2024
Maryland
1 review
0 helpful votes
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Love Ibotta!
November 28, 2024

I've been using Ibotta for about 3.5 years. I like that there are cash back offers for products that I use as well as offers on products new to me. I sometimes try products new to me just because of the Ibotta offers. There are also bonus cash back offers, which I love. I just earned a $20 cash back bonus.:-) I've earned a few of those since I started using Ibotta. There are BOGO offers and free offers on occasion, too. I have my grocery store loyalty card entered into Ibotta so that the receipt is automatically sent to Ibotta. The cash back credits to my account within a day or so. I occasionally upload receipts from stores that I don't have a loyalty card and have not had any issue. Transferring my cash back to my bank account is quick and easy. The cash is in my account in a day or so. I needed assistance one time and emailed customer service. The response time was quick, the email responses were clear and polite. I'm quite happy with my Ibotta experience and will continue to use the app.

Date of experience: November 18, 2024
Tennessee
1 review
0 helpful votes
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Ibotta simple works.
November 28, 2024

Ibotta simply works for our family. We appreciate the offers and the continued efforts of Ibotta to help our family save money.

Date of experience: November 18, 2024
New York
1 review
0 helpful votes
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Prompt and courteous
November 28, 2024

I recently had an issue with receiving credit for a purchase, I reported it to Ibotta and within the the same day the issue was resolved.

Date of experience: November 18, 2024
New York
1 review
0 helpful votes
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Quick response
November 28, 2024

Quick responses from the team and they have always remedied the situation!

Date of experience: November 17, 2024
New York
1 review
0 helpful votes
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A no brainer!
November 28, 2024

Ibotta is so easy to use, it barely takes any time at all. I've already earned $30 in five months and have spent less than 30 minutes on the app since I started. It's a no brainer!

Date of experience: November 17, 2024
Massachusetts
1 review
0 helpful votes
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THANKS
November 27, 2024

Thanks im ederly lady going to difficult time this was a big help for me Thanks very grateful.

Date of experience: November 17, 2024
Oklahoma
1 review
0 helpful votes
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I love Ibotta!
November 27, 2024

I love Ibotta and check for offers every time I shop. I highly recommend. However I wish the cash out limit was a little lower. There are new offers every week and it's so easy to use.

Date of experience: November 16, 2024
Tennessee
1 review
0 helpful votes
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Love Ibotta
November 27, 2024

I love Ibotta. Only problem I have is with Getting money from Dollar General store occasionally but overall very Happy!

Date of experience: November 16, 2024
Missouri
1 review
0 helpful votes
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Works great with every retailer except Walmart. The Walmart section of Ibotta has been difficult to use for at least all of 2024. My trick: dont scan Walmart, but type in the TC# after first saving it to your clipboard---that's because you will have to reenter it multiple times until it works. And, have a good book handy to keep you from thinking about how many times you do this--and how many times I have complained to Ibotta about it.

Date of experience: November 16, 2024
Michigan
1 review
0 helpful votes
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Love this app!
November 26, 2024

Works great when you clip the product. I go out to the app every week to see new offers

Date of experience: November 15, 2024
Ohio
1 review
0 helpful votes
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Missing Cash
November 25, 2024

I bought 3 creamette products and only received credit for 2. I usually don't say anything but it happens frequently.

Date of experience: November 15, 2024
Ibotta C. Ibotta Rep
over a year old

Hello Cynthia,

Thank you for letting us know — I'm sorry to hear you're missing cash back for this shopping trip!

So that I can assist you further, please reply with a picture of your entire receipt.

Thank you for your assistance, and I look forward to hearing from you. Have a nice day!

Missouri
1 review
0 helpful votes
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It's super easy to earn cash back.
November 25, 2024

Easy to change your earnings to gift cards. Allows you to try new items.

Date of experience: November 15, 2024
Pennsylvania
1 review
0 helpful votes
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Receipt submission is terrible!
November 25, 2024

I am new to Ibotta. I submitted receipts 6 days after purchase to which I was denied the cvs cold medicine rebate. I filed a review to which I was told it was longer Than. 7 days. Incorrect! In the USA it was barely 6 days. No resolution or rebate given. Then submitted a receipt today for crest 3d white mouthwash. Which when scanned IS eligible in cvs today. Message came back as no offer. Incorrect! It clearly states under cvs that it qualifies. I submitted request for a review again. Poorly operating site.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 15, 2024
Texas
1 review
0 helpful votes
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Awesome customer service
November 25, 2024

I had an issue with an online receipt and the team took care of it right away, no hassles.

They are awesome

Date of experience: November 15, 2024
Florida
1 review
0 helpful votes
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Took the time.
November 25, 2024

I had a question as I was unclear about a purchase. They took the time to get quickly back to me and explained how the process works, and I really appreciate their fast response and taking the time to go over it with me. Not many companies take that one on one approach anymore.👍👍

Date of experience: November 14, 2024
Utah
1 review
0 helpful votes
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Didn't get all my offers
November 25, 2024

I purchased 5 American Beauty Pastas. I scanned all of them before purchasing to make sure they qualified and I got credit for 3.

Date of experience: November 14, 2024
Texas
1 review
0 helpful votes
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Oikos
November 24, 2024

Was able to contact customer service when I didn't receive my reward. They were very quick to respond and resolve thank you!

Date of experience: November 14, 2024
Virginia
1 review
0 helpful votes
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Excellent customer service
November 24, 2024

I had a problem verifying my account to withdraw my earnings and they worked to reset everything so I could regain access. They responded very quickly and had it resolved in less than 24 hours. Couldn't ask for better!

Date of experience: November 14, 2024