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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I don't think anyone in their customer "support" department actually reads the questions you send them, and, if they do read them, they do their best to frustrate you with irrelevant non-answers. All they are capable of is firing off some standard answers from their answer sheet that matches a word or two from your inquiry
Thank you so much for your help! I basically received a quick response and my missing cash was added within 24 hours!
It so nice to receive money back for the items you need and use daily, definitely the best app.
Easy to use, if any offers are missed I have contacted customer service and they have made it right.
I bought the items list. I scanned the bar codes and they all matched but I was cheated out of $10. I would like to know why.
I had an issue with the items only scanning once, when I purchased more than one item. They took care of my matter within 24hrs.
I am finding less products to purchase and a lot of stuff that is useless to me
I've been using Ibotta for years and if I've ever had a problem, the team is always an email away to solve the problem. For some reason my loyalty card has not been working with dollar general and the team was able to get my bonus points connected and give my cash back quickly. I'm so close to making my cranberry bonus and I'm so excited! Thanks Ibotta!
This is the 3rd time I have submitted a receipt and 1 or 2 items on my receipt that matched offers did not give me the cash back/
They are becoming the worst I have dealt with. It's always saying saying receipt already submitted and I don't even have a card of any sort connected into my Walmart accoun(. It's enough irritation to delete and use paper coupons. I've tried being nice about it. But I think Ibotta has a card saved but not adding it into your checking because I have checked a hundred times and nothing.
We totally get how you’re feeling, and we’re really sorry for any trouble this has caused you. We appreciate your feedback and we're using it to improve our services.
I always have a great experience with Ibotta and should there be any difficulty with a rebate, they quickly help!
I did not have my DG linked but I shopped there and had some items that qualified for money back I messaged ibotta and they took care of it in a timely manner. Thanks so much for your help and understanding.
Ibotta is great in letting me know when my receipt has this is on it that I can claim! I love it, shop and earn back some money.
I purchased 4 separate pasta boxes but I only received cash back for 2 and the offer excepted up to 5. Please credit.80 cents more to my cash back.
It doesn't get easier to save than using Ibotta. If you especially like to try new products, this is an easy way to not pay full price to see if you like a product.
Thanks for your feedback! We've reached out to you directly. Please check your messages and let us know if we can assist you further. Thank you!
I appreciate the email to let me know I earned cash back from my purchase and I had 24hrs to add the items!
It is hardly worth my time to even use Ibotta.
The rewards of.10 and. 25 do add up but it seems that there are fewer offers on everyday products. I have tried a few new products, however with the cost of groceries it's not feasible to be trying new things.
Hello Debbie!
Thank you so much for sharing your feedback with us! We've sent you a private message to chat about your concerns. If you have any questions or need a little more help, don’t hesitate to reply to our message. We're excited to assist you!
The app saves me some really good money! I love that it's super easy to use. I always take a look at the available offers and plan my grocery shopping around it. Also support is always there to help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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