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Ibotta

4.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,538
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Thank you
December 15, 2024

Thank you for correcting the information regarding my purchase of Betty Crocker baking mixes and correcting the amount of my rebate so quickly.

Date of experience: December 5, 2024
California
1 review
0 helpful votes
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This is a great ways to save money. It takes a little effort but worth it.

Date of experience: December 3, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent
December 13, 2024

Everything just so good since you can't get coupons no hassle all I do is click I am done

Date of experience: December 3, 2024
Arizona
1 review
0 helpful votes
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Mi resivo noda loque es
December 13, 2024

Pues estoy tratando de meter mis resivos tengo el producto igual y no medice no cash back ya antidote varias semanas batallando

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 3, 2024
New Hampshire
1 review
0 helpful votes
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I love Ibotta
December 13, 2024

Ibotta gives opportunity to get money back on purchase of so many products...so easy to use even for this "nontechy" person. Cash back grated quickly and easily. I love this app

Date of experience: December 3, 2024
South Carolina
1 review
0 helpful votes
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Wonderful customer service
December 13, 2024

I needed clarification and I received an answer quickly

Date of experience: December 2, 2024
Florida
1 review
0 helpful votes
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Customer Service
December 12, 2024

I had an issue with a receipt and once I emailed customer service they were able to fix the issue fast and with kindness especially during the hectic holiday season. I have been an ibotta user for more than 5 years and will continue to support them.

Date of experience: December 1, 2024
Connecticut
1 review
0 helpful votes
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Quick reliable service
December 10, 2024

I had an issue. It was resolved quickly and amicably. Great customer service

Date of experience: November 30, 2024
New Jersey
1 review
0 helpful votes
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Ibotta care-shiro
December 10, 2024

I was struggling getting my digital reciept and shiro helped me with the process and got me my cash back I was so stressed to get lml thank you shiro!

Date of experience: November 29, 2024
Ohio
1 review
0 helpful votes
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The cash back offer are great
December 9, 2024

I really like how fast I can get my Walmart money back. Even while I am still shopping.
I wish there were more place here in Lima, OH

Date of experience: November 29, 2024
New York
1 review
0 helpful votes
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Amazing and helpful App
December 9, 2024

If you want to save money in a safe app, this is the correct App for that.

Date of experience: November 29, 2024
Kentucky
1 review
0 helpful votes
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Not happy
December 8, 2024

I purchased two of the pedigree dog treats and it would only let me submit one.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 28, 2024
Pennsylvania
1 review
0 helpful votes
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Amazing
December 8, 2024
Updated review

I love that Ibotta sent me a message that an item I purchased was missing. Only IBotta!

Date of experience: November 28, 2024

Satisfied
August 10, 2024
Previous review

I could not get into my account and was completely annoyed and worried. However to my relief there was a technical issue posted by Ibotta and I figured it could wait until the next day. Sure enough things are working fine. Thankfully the Ibotta team is on it and keeps their customers aware of any problems.

Date of experience: July 31, 2024
North Carolina
1 review
0 helpful votes
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Good customer service.
December 8, 2024

They are quick and helpful as always. Great app to use to save money!

Date of experience: November 27, 2024
Florida
1 review
0 helpful votes
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Thank you
December 7, 2024

After going around and around.

They did give me my purchase $$

Date of experience: November 27, 2024
Wisconsin
1 review
0 helpful votes
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Awesome Customer Service!
December 7, 2024

I emailed Ibotta with a Bonus that was missing. I got a reply and they fixed the problem the same day...I love Ibotta and highly recommend them!

Date of experience: November 27, 2024
New Mexico
1 review
0 helpful votes
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Ibotta wins
December 7, 2024

Ibotta is honestly awesome. Great customer service, which is not that easy to find.

Date of experience: November 26, 2024
Florida
1 review
0 helpful votes
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Amazing
December 6, 2024

I have earned a couple of hundred dollars using Ibotta. I love the ease of submitting receipts using the App and earning cash immediately.

Date of experience: November 26, 2024
Illinois
1 review
0 helpful votes
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Quick resolution to issue
December 6, 2024

I qualified for cash back on a costco purchase, but the app wasn't recognizing the purchase. After reaching out to customer service, they resolved the issue almost immediately. Very appreciative of the quick resolution.

Date of experience: November 25, 2024
California
1 review
0 helpful votes
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I Love Ibotta
December 6, 2024

One of the best ways to use coupon in 2024. The customer service is one of the best that I've seen in my entire life.

Date of experience: November 25, 2024