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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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I had a question regarding a coupon that I didn't get credit for from Ibotta. Mary from customer service explained why I wasn't credited (I got Wal-Mart cash so I was not permitted to get both) and then gave me credit anyway. All within a couple hours of my inquiry! Excellent explanation of the issue and a great resolution. Thank you!
Every one has been patient with me gat my through what I didn't understand. All polite. Very much appreciated.
I was expecting 2 bonus points for a CVS purchase today. I got the rebate cash back but not the points towards the Weekend Cash Dash. This is the second time this has happened to me in a week.
I'm missing cash back after verifying the product barcode in the store before making the purchase.
Easy cash back, especially love the linked rewards with no receipt scans needed.
I have been with Ibotta for many many many years and every time I've had any issues they've always pulled through! Their customer support team responds in a timely manner and are always super courteous! Great job Ibotta Customer Care!
Ibotta makes it easy just clip your coupons money is there they always have the best coupons on everyday stuff you use its a win win
I didn't get my cash back, but they worked with me until my problem was solved. Very professional and understanding.
I have a issue with the app and I contacted support and they really help me to fix my problem so quick and easy!
I love Ibotta. It's easy, I choose what I want to purchase. I get it the cash right away usually except online purchases. Anytime I have a problem the rep takes care of it quickly
Ibotta is wonderful, so many options, so fast with cash back and rewards.
Thanks for the positive feedback, Kellie! Please let us know what we could do in the future to earn more stars.
Sorry but don't feel good about getting app to accept my receipt pics from my phone
Had to go at it for 2 days before I got money credit
Thank you so much for your feedback! We've sent you a private message to chat about your concerns. If you have any questions or need more help, don’t hesitate to reply to our message. We're excited to assist you!
It takes a while to know the deals but it's worth your time. It's awesome couponing. Rate a 10 from other websites
It is so easy to complete a deal I tell everyone about it love the app
I love the Ibotta app I have made so much money using the app I tell everyone about it
I absolutely love this app! So easy to earn money! I love how simple it is. I check the app and load the discounts before going shopping.
Waoo, recomiendo se subscriban a Ibotta, recomienden a familiares y amigos. Realizar mis compras a través de Ibotta y así obtener mi dinero en efectivo. Muchas gracias, Ibotta
I bought Snap'd cheez it & did not get the $.75 back. Can you please give me the $.75? I tried to click on the missing cash but it wouldn't open. Thanks Linda.
Ibotta has always replied very quickly and with positive results. I've gotten credit for everything that has been missed by submitting a receipt.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. Here at Ibotta, we want you to receive cash back for your offers as quickly as possible. In almost all cases, Ibotta will review your purchases and determine cash back within 48 hours. We are always happy to investigate any issues that you may have. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!