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Ibotta

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,550
value
507
shipping
182
returns
189
quality
373
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Missing credit
January 28, 2025

Awesome customer service… always quick response
Thank you for correcting the missing credit.

Date of experience: January 18, 2025
Florida
2 reviews
0 helpful votes
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Not as many good items as in past
January 28, 2025

I am over $2000 in earnings but in 2024 my earnings are way down due to type of items on ibotta…… not as good as in past and I check weekly!

Date of experience: January 18, 2025
Ibotta C. Ibotta Rep
over a year old

We appreciate your feedback! We have reached out to you personally and are eager to assist you. Feel free to check your messages, and don't hesitate to reach out if you need further assistance. Thank you!

Missouri
1 review
0 helpful votes
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Coke purchased
January 28, 2025

I love how easy the app works. My problem is the offer was to buy $10.00 worth of Coke products. I pitched 2 6 packs of coke at $5.45 each. The savings was supposed to be $1.00. Yet the system failed to deliver on the savings. I tried several times and ways to get my credit however was not successful.

Ibotta attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 18, 2025
Utah
1 review
0 helpful votes
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It took several tries
January 28, 2025

I purchased 3 items and expected to receive 2 rebates. Ibotta paid one and denied the other. I emailed the care team and explained the situation and was told it did not qualify for the rebate. After 3 emails back and forth I finally got an agent that took the time to look and understand that there were two separate rebates. This was out of the norm for Ibotta. Usually there is never a problem, however, on the rare occasion, they understand their error and fix it. Not sure what happened this time.

Date of experience: January 17, 2025
Florida
1 review
0 helpful votes
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I appreciate the ability to get credit for shopping for items in the app.

Date of experience: January 17, 2025
Iowa
1 review
0 helpful votes
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Excellent Customer Service
January 27, 2025

I had submitted a Target receipt where I had bought organic chicken breast. Ibotta had an offering of $.75 for any brand chicken, any variety and any size. After submitting the receipt it asked for the barcode on the package, which it promptly denied. I opened a ticket with Ibotta's help desk and within 20 minutes I received an email. Although they could not find the receipt I had submitted they gave me credit for the chicken. Kudos to Ibotta Help Desk!

Date of experience: January 16, 2025
Maine
1 review
0 helpful votes
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Crappy coupons nothing I'd buys
January 27, 2025

Lately no good deals. I don't use any of the offers. You used to have great offers on good products but now there is not anything good.

Date of experience: January 16, 2025
Ibotta C. Ibotta Rep
over a year old

Thank you for sharing your thoughts! I understand that our current offers haven't met your expectations, and I'm sorry to hear that. We're always working to partner with more brands to bring fresh offers your way, so please keep an eye out for updates. If you'd like to suggest your favorite brands to join Ibotta, you can find instructions here: http://bit.ly/IBAddFavorite. Your feedback is appreciated!

Indiana
1 review
0 helpful votes
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Top notch customer care!
January 27, 2025

My missing cashback case was taken care off within less than 3 hours and everything was corrected and explained in details. It's a wonderful experience! Thank you.

Date of experience: January 16, 2025
California
2 reviews
1 helpful vote
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DISSATISFIED
January 26, 2025

I'm dissatisfied with the app and how receipts are submitted. Furthermore, how to delete my account and receive the money I've accumulated thus far. I'm extremely dissatisfied overall.

Date of experience: January 15, 2025
Ibotta C. Ibotta Rep
over a year old

Thank you so much for your feedback! We've sent you a private message to chat about your concerns. If you have any questions or need more help, don’t hesitate to reply to our message. We're here to help!

Ohio
1 review
0 helpful votes
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Receipt pictures
January 6, 2025

It's too hard to get a pic of the receipt with the green lines. Ugh. Can you do something about that. I'm sure I'm not the only one who has this issue

Date of experience: December 27, 2024
Ibotta C. Ibotta Rep
over a year old

Hello! Thank you for providing your feedback! We apologize that the app is not functioning properly. Please update your Ibotta app to the latest version and restart your device. For more information please check out this helpful article: https://bit.ly/IBTechnical. If that doesn't help, you can also contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thank you and have a great day!

Illinois
1 review
0 helpful votes
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Thank you
January 5, 2025

Thank you for your app. I appreciate the extra money you offer for our purchases.

My receipt from Walmart on 12-22-24 on which $6.60 was my rebate came into question probably because my listed normal debit/credit card used was the 2nd card used instead of the 1st/only. I needed to empty a gift card 1st before then using the debit/credit card I normally use for purchases at Walmart. Your system didn't find the 2nd card, only the 1st.

Date of experience: December 26, 2024
Wisconsin
1 review
0 helpful votes
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Avocado
January 4, 2025

I did scan manually and not working at all. I click to help and nothing's way to help me. I give up and email u last week. Heard not word from you.

Date of experience: December 23, 2024
Ibotta C. Ibotta Rep
over a year old

We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. Your input is valuable to us as we continuously strive to improve our services.

Missouri
1 review
0 helpful votes
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Easy money
January 2, 2025

I have been doing Ibotta for several years. My lifetime earnings are $765! Considering all I have done is buy things I would be buying anyway, I consider it free money! I have bought a refrigerator and I am saving for a new microwave.

Date of experience: December 23, 2024
Massachusetts
1 review
0 helpful votes
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Not happy with this app lately
January 1, 2025

Since the Hannaford loyalty account link no longer works you have to manually submit your receipt. I realize this makes things more difficult for the Ibotta team but I am getting a little tired of constantly reaching out to not get an answer. In all the years I've been with Ibotta I have never had so many issues. I'm assuming most of it is due to the fact that the Hannaford loyalty account is no longer linked or whatever the problem is and we now have to manually submit the receipts. I was missing $1.75 cash back and now we're up to $6.25. In this day and age that's a lot of money. No responses from Ibotta except the automatically generated response saying due to the number on inquiries we will get back to you in 2 days.its now been (issue 1) a month, (issue 2) a week and a half and finally (issue 3) 3 days for the final issue. What do I have to do to get resolution?! From a loyal customer who has given many positive reviews I'm not feeling very positive anymore.

Date of experience: December 21, 2024
Ibotta C. Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Pennsylvania
1 review
0 helpful votes
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Problem solved
January 1, 2025

I had missing refund. The representative quickly resolved my issue.

Date of experience: December 22, 2024
North Carolina
1 review
0 helpful votes
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Missing cash back
December 31, 2024

When I was missing cash back on an order,, I had a quick & friendly response back. They also corrected the issue faster than I had imagined.

Date of experience: December 21, 2024
Maine
1 review
0 helpful votes
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Tired of Fighting over your mistakes
December 31, 2024

I get No matched offers...OK...so I scan the items and they are OK...then one is not OK since they can see it on the receipt...IT IS THERE!

Date of experience: December 20, 2024
Ibotta C. Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!

Tennessee
1 review
0 helpful votes
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Very Happy With Ibotta
December 30, 2024

I'm not as devoted to Ibotta as most but I enjoy receiving cash back on the items I normally buy anyway. I use my savings to buy gift cards for other stores like Sam's Club making those purchases free!

Date of experience: December 20, 2024
California
1 review
0 helpful votes
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Exceptional support from Care Team
December 30, 2024

When I submitted my ticket, I was told that I will not get a response in 2 business days but to my surprise, my account was updated in few minutes.

Date of experience: December 19, 2024
Washington
1 review
0 helpful votes
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Muy bueno
December 30, 2024

Me encanta ibota muy Buena app me guitarist Seguin usandola

Date of experience: December 19, 2024