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HVACDirect.com Reviews Summary
HVACDirect.com has a rating of 4.8 stars from 1,825 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and good condition. HVACDirect.com ranks 1st among HVAC sites.
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Everything has gone well. Shipping was fast. Unloading took 5 minutes. Packaging was great. Install went well. Everything is working great.
It took 2 business days from the time I placed my order till it hot my door. I haven't installed the unit yet, but the quality looks amazing. It's the ACiQ 4 ton ducted split, going in my 40x50 hobby shop. Should make working on the projects much more enjoyable!
Smooth order and smooth shipping, I won't be buying hvac from anyone but hvac direct
I was a first time customer and couldn't be more impressed. I ordered my Goodman 2 stage furnace online. It got delivered when it was expected to and after the install we have heat for the winter. I couldn't think of a single negative about the entire process. Thank you HVAC Direct
Direct replacement. Unit works well. The fan is a little louder than i hoped. Some hidden cosmetic damage from shipper.
The original furnace I wanted to purchase was on back order and would take weeks for delivery. The sales rep I spoke with ordered a different one that was similar to what I was looking for although I was expecting a condensate furnace and ended up with non condensate my furnace is running and keeping my house warm in this cold winter season. All in all I am satisfied with the product.
Very happy with the entire experience, your sales Rep Davis assisted me along the way.
Service and delivery were outstanding from order to delivery I was missing one item i called and they replaced the item right away i cant say enough good things about them
I ordered the unit, went to pick it up the following day. Was met at the front, both people were knowledgeable of my order. They had it loaded and I was ready to go in 10 minutes. Both were very friendly
The process of buying the unit was fast and efficient, thanks.
We received our components with no issues at all. Have not installed yet.
Totally satisfied with service i received when purchasing product and delivery of same and with product i received
The technician that helped me was the best. He arranged for my parts to be delivered. However, the person that was supposed to order the parts, did not follow through with me. Parts was ordered on Monday the 20th by the technician. On the 22nd I called to get a tracking number. There was no number at that time. I was told that the part was on order. Friday the 24th I called to find out what was going on. I needed my parts because winter has come here, and thin I was given the tracking number, and the part would arrive on the next Monday. I found out that the part was ordered and shipped on the 22nd. I feel that I had to Wate and extra two days for my order to arrive. This was the second time I had to order parts. I was without heat for over 2 weeks. In my opinion, that was too long... We had snow on the ground, and it was cold. I had to get space heaters to help warm up the house. My experience was not the best.
Bought a Goodman furnace, ac and condenser. I ordered a knockdown vent kit and return vent kit along with the furnace system.
I called the next day and canceled the return air and knock down kit. A couple days later I get a shipping notification on the items I canceled. The items I asked to get canceled were never canceled off the order. So furnace and AC comes on one delivery and another delivery for the items I wanted canceled.
I called and asked if we could call the shipper and refuse shipment. Was told it's just easier if I refuse it. I get the order delivered without any notification so I couldn't refuse delivery.
Cost 300 to return parts.
Furnace and AC work great. AC Direct is Very helpful when calling about questions about the system.
Very disappointed by the return failure.
I'd be very caution ordering any side items to go along with the furnace. Your better served going local!
The furnace arrived ahead of schedule, and it was as ordered. Everything was fast and easy.
I even recommended your company to a relative.
I do have a question, I got a call from your sales rep saying they couldn't ship the heater we ordered to California but they would ship another one that was $50 cheaper and give us a refund. I have not seen the refund yet,
Order received on time, very well packed. In perfect condition.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members