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HVACDirect.com Reviews Summary
HVACDirect.com has a rating of 4.8 stars from 1,825 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and good condition. HVACDirect.com ranks 1st among HVAC sites.
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I received my system and installed it and had a leak, I had to have an HVAC company service the system at a cost of several hundred dollars. I reported this to your customer service and they reimbursed my credit card for the full bill of the service call. I would recommend this company to others. Thank you
Install was fairly easy, great product would recommend.
Exactly what I expected, everything came on time in good condition
This is the second time I've ordered from HVAC Direct and both times have been great. I've always received everything in good order and much quicker then the website says it will be shipped. Great company to deal with.
Fine, materials were delivered on time.
Would order again
Furnace to coil transition does not match together because of the flue pipe spout is 1 inch off. I still have to drill a new flue hole in the new furnace and route the pipe to clear the A/C coil transition. The condenser was missing the connection point for thermostat wires and had to be ordered from Amazon. Goodman quality was not as great as I had researched. Just having the flue pipes on the furnace completely interfere with coil yet they are both sized correctly and both are the same brand name Goodman really made me sad how this was designed and it don't fit. Overall I will get it to work but I won't consider Goodman brand name anymore here on out.
Order was placed smoothly from the website. I was very pleasantly surprised with how quickly the order arrived (within about 3 days) and the quality of the insert I receieved. It has already been installed and looks beautiful! I would definitely recommend and purchase any future products with this company.
Working with customer support for a replacement. I've had a HVAC tech out 3 times trying to get it fixed. Was informed labor wasn't covered. Should find out today in the replacement unit and will go to bat to get my service fees reimbursed as the unit has never blown cold air.
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I had a positive experience. But when delivering, they just left the Condenser by my garage on the back of my house, there was not a call or they did not ring the bell or anything, so they just dropped it there. Someone could have stolen it. Would be great to receive a text or email before delivering because I am a small company operating from my house.
Thank you.
I ordered a scratch and dent outdoor a/c unit. It looks brand new with just a little scuff. It came precharged with 6 lbs. of freon. Pretty good deal.
The company offers 110% price matching then I kept getting the run around on getting the purchase price correct. Once we settled that we moved to the mounting brackets that were supposed to fit the 2 units I ordered. The cheaply made boxes were destroyed during shipping and the hardware was missing. They promptly sent another set inside a second stronger box which made a huge difference! The mounting holes in these brackets don't line up with either of the units so I had to drill new ones for the rear bolts. I am still working on the extended warranty Bailey and Denise are doing their best to help me with that issue and hopefully it will be resolved soon.
I ordered a furnace from HVACDirect.com. The order arrived quickly in good condition. I installed it, it is working fine. I would recommend HVACDirect.com to a friend.
Order was delivered and received. I am the City Clerk and did not have hands on experience with it.
First time buying an HVAC package unit and the experience was easy and great. Fast shipping and affordable price.
Outside unit was delivered with fins caused in. They told me I was outside of their 3 day window to report problem. Offered me 50.00 to go away. The a tech support guy called me who was a complete jackass redneck who tried to tell me this was all my problem with the damage. Buyer beware!
Ordered a new 95% revolv furnace for my manufactured home, it arrived on time and it seems to be a decent unit. The problem with it is that the inducer is noisy as hell, I tried to contact them on their website and also by phone with no results. I left a message but never heard a word from them, guess their warranty is a bunch of crap so Iwouldn't buy from them again due to the fact that I will have to buy a new one out of my own pocket. Buyer beware!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members