HuluReviews 1,183

We never signed up for Hulu. But they charged our credit card. First month 2$. Second month, 9.95. I called Customer Service, and they had NO RECORD of our account. Told me it is up to us to contact VISA and dispute the charges.

I was excited to watch the new "Shogun" series that Hulu had so I signed up for a 30 day trial (Ad-free option) at the end of February. Was able to watch the first episode without issue but when trying to watch the second one I started getting a RUNUNK13 error with a prompt to either reload or watch something else. Tried reloading, got the same error. So I figured I would try watching "The Rookie". Same thing happened, I was able to watch the first episode but once again trying to watch any other episodes result in the RUNUNK13 error. Fast forward to tonight, got home from work, wanted to try and see the previous Shogun episode and the new one that was released tonight and lo and behold my old pal RUNUNK13 Error shows up.

I canceled the free trial. No option to give an exact reason for canceling on Hulu's website so instead I decided I would vent my displeasure here so someone else does not waste time with this janky streaming service.

We enjoy binge watching our favorite programs on Hulu, but as of just a couple weeks ago, Hulu stopped automatically playing the next episode. Now you have to manually tell it to play the next episode. They also removed the toggle in settings that tells it to play the next episode.
Hulu was slipping in our opinion, with available programming, but Hulu officially sux now. It's no fun to have to manually play each episode. And if you don't play it quickly, it boots you out.
We're probably going to delete Hulu. I've seen where people have canceled Hulu, but Hulu continues to bill you. Well, we use a bank card, and can block recurring charges, or just shut the card off. Problem solved, Hulu gone! Lol!

Hulu kicked me out over 40 times during the Super Bowl! Horrible! I pay a lot of money for Hulu and they can't have the act together for the Super Bowl!

YOU HAVE THE SHOW BUT NOT THE MOVIE?!?!?! AND YOU WANT ME TO PAY A HIGHER SUBSCRIPTION PRICE TO WATCH THE MOVIE?!?! GET THE $#*!ING MOVIE YOU DUMB $#*!ES!

The "choose your own" ads come in at top volume, 10x louder than the programming, and they ALWAYS freeze the app, especially the Jameson ads. In Googling the issue, I found a Reddit thread from over 100 days ago full of people with the SAME issue with a Jameson ad. Hulu was supposedly aware of it and fixing it but it obviously hasn't happened. There's a Carnival cruise ad and Apple Pay ad that do the same. The app also constantly boots me out, 4-6 times per hour, it's impossible to get through one episode of a tv show. I can't find a good way to give them direct feedback but I'm sure they don't care. And it's not, as they suggest, my internet speed or connection. I've tried clearing the cache and data and it helped briefly.

Picture freezes 4-6 times per hour, live TV is a joke, trying to add or delete channels to favorites is so complicated even Hulu can't tell you how to do it. Sometimes programs play with no video, no audio or both. Incredibly poor interface for a company that all it does is interface with users' TV.
A total joke.

You can not pay for any of the bundles with a gift card.
Not the Hulu/Disney or the Hulu/Disney/ESPN bundles!
They don't state this anywhere in their ads or on the gift card itself.

If you owe Hulu money and someone tries to help you out, you can't use the gift card to clear or reduce the amount owed.

Seams like they are doing anything they can to get your credit card and personal information.

Watch yourself.

I originally subscribed to hulu in Oct of 2022. Cost has gone up 20 buck in a year with no explanation. There is nothing new and exciting, and their live stream sucks $#*!. I dropped my plan down to basic on 11/5/23 and now I can barely start anything without their cute little error code popping up. Funny none of my other streaming services do thus and VERY funny it's happening now, for the first time, after telling them to shove that $85 a month bill.
0 stars but they made me throw them one. They are worse than cable. Can somebody please tell them they are not the only streaming platform? Apparently they didn't get the memo.

They offer bundles and trios but the ESPN+ only works for major league live game viewings if you add Live tv or have a cable company. Who has cable still? I had the Disney+ Hulu bundle but decided recently to add espn+ to watch NBA. And so I added that change to my plan, but then realized it didn't know allow me access to live NBA game without Live Tv subscription or cable company. So I attempted to go back to bundle I had, and website won't let me. I see it's still promoted on their website so not sure why I am not allowed to add it to my plan, so I call customer service. The first rep., sounded super young and spoke fast and was dismissive. She said she "didn't think" she could change it back. When I asked to speak to a supervisor since she may not but a supervisor probably could, especially since it's still being promoted on their website, and I had just made the change, she hung up on me. I called back and spoke to another rep. Who stated the supervisors were informing her that they were not available to speak to me, and would call me back when they could. So to wait for a call back. As she spoke she sounded as she thought it was funny I was becoming frustrated or who knows what she was reading on the reply back from the "Supervisor". So ultimately I was denied assistance or to speak and get help from a Supervisor.

They didn't deserve a star because they couldn't even finish the show Himyf or at list to make a finale episode about who the father is!

What is the point of paying for "ad free" when you still have watch ads on every show you watch. It's not live tv and I'm paying for no ads but there are still adds every 5 minutes on televised shows. Don't waste your money on the ad free options.

I have had a Hulu subscription for several years specifically to watch General Hospital. I contacted Hulu via their chat where it took over 15 minutes for the rep to suggest more $ after a recent price increase, one of several since I have been watching GH on Hulu.

The rep wrote she could provide a transcript of our chat and then later in the conversation stated she could not and ended the chat.

I wanted the transcript because it illustrates the "Script" used to convince us to pay more for less and…so much more.

I am sure the people who work for Hulu know that some make gazillions and many are challenged to provide for their self and/or families.

Bottom line is accountability and after chatting for about 20 minutes my question (" Where is today's episode of General Hospital") was never answered.

Signed up for Hulu last week, dropped YouTube TV. I run it through my apple TV set up on my home tv = at least I did - for the first week it was pretty good occasionally would get a channel saying they could not connect - and they were working on it - but most channels worked most of the time.
-I got an email telling me I needed to set my home area. I thought thats weird - i did that on sign up - but I went ahead and did that. Then all of a sudden, on some channels - it would not connect and gave me error messages - that indicated it was an internet connection problem - Thats Bull$#*!, netflix, prime, everything else runs just fine - got messages directing me to help page with a link - help would open for about 2 seconds - then say it was unavailable. More and more channels became unavailable over the next 2 or 3 days. Now - no connectivity - all I get is a message saying they are working on it - been that way for 2 days - no channels available. So I'm cancelling them after 1 week - a waste of 50 bucks

Hulu raised their prices quite a bit so I downgraded to the ads version. Now there are SO MANY ADS. Ad break at the beginning of an episode then yet another ad break after the last week's episode recap. Two ad breaks before the episode has even started, ridiculous!

Keeps doing this all the time don't think its a good buy,don't know what I could do.i keep trying to restart but doesn't help

Extremely slow and unable to load live TV programs. It's easier to just watch things on my phone rather than use their service.

We have a 6 year old large screen Sony TV and hulu no longer supports it. They act like it is 20 years old. Horrible!

A tv service that can't even equalize the sound across all channels! I only watch, maybe, a dozen channels. Why am I paying all that money? How about packages that cater to your customers instead of ripping everybody off, making us pay for channels we abhor. Hulu makes us pay for disney and espn+ or whatever it is, then they tell us that's the reason they have to raise prices. I don't even watch those channels.

And on top of all of it, it's obvious that all these tv providers collude illegally. This is what the new US of America, Inc is all about, right? Ripping off working class people for the benefit of wealthy CEOs and corporate officers? What the hell ever happened to honest businesses providing needed and desired services and products for people? When did it all become ONLY about corporations making obscene profits off the backs of regular working folks?