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HuluReviews 1,183

1.5

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Hulu Reviews Summary

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
216
value
217
shipping
67
returns
76
quality
194

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California
1 review
1 helpful vote
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Hulu sucks
March 29, 2023

I joined like maybe 6 months ago and up until about 3 months ago I was only paying $7.99 a month then they started taking out $22.98
And leaving my bank account I wr drawn. Sorry I make contact and they said someone added me on HBO and that definitely bull $#*!. And they are all only giving back $1499 of my money.Which is completely bull $#*!
The only the ng I ever watched was like 3;shows.

Date of experience: March 29, 2023
Nevada
1 review
0 helpful votes
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Super Frustrating - constantly have trouble. Constantly on hold. Rude employees and lack of knowledge

Date of experience: March 26, 2023
Pennsylvania
1 review
1 helpful vote
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Getting too expensive
March 17, 2023

Purchased Hulu live to avoid getting cable. I watch maybe 4 channels on live and some movies here and there. Just noticed, one of my live channels is now only available as an "add on". An extra $8 a month on top of the $74.99 I already pay. Nah. I will go with Philo for a 3rd if the price. Sorry Hulu. I paid your fees for 3 years now. No longer.

Date of experience: March 16, 2023
Illinois
3 reviews
1 helpful vote
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Hulu Live TV
March 9, 2023

I love their autoplay because it works like it should...with binge watching in mind. I also love their original programming (The Bear). However, it simply cannot make up for subpar Live Guide, the constant "we cannot play that right now", the confusing mess of the LIVE GUIDE design...it's so beyond logical I have to wonder who in the world is programming this $#*! show and is there ANY user testing before the slap it on the app? So POOR I simply can't take it anymore. Going back to YouTube Tv.

Date of experience: March 8, 2023
Nevada
5 reviews
21 helpful votes
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This platform is so spineless. It backs down to the woke mob and ruins quality shows to add terrible suggestive propaganda just to validate corporate greed. This company cannot be sustained and should be completely reorganized

Date of experience: March 5, 2023
California
1 review
0 helpful votes
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Hulu is a joke
March 2, 2023

Hulu is not worth the purchase if you purchase the 14.95 package it has more commercials then show time you feel like your just purchasing commercials on the other hand if you don't want so many commercials then they charge an outrageous price 85.00 not worth any of it

Date of experience: March 1, 2023
Massachusetts
1 review
3 helpful votes
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Expensive ripoff
February 27, 2023

A basic subscription costs 8 a month with a lot of ads, where youtube has less ads and is free and if you want to get rid of the ads it costs nearly twice as much, need I say more?

Date of experience: February 27, 2023
Alaska
1 review
1 helpful vote
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Ads...
February 22, 2023

Netflix is $9.99 and has NO ads, but to watch Hulu without ads it's $15? (for now until it goes up) So I decided to try with ads to save some money since I have Peacock with ads and they are only 15-59 seconds, so they are quick and don't seen to bug me. But good lord Hulu, the ads are overkill. And if you accidentally go back too far, it will make you watch the ads all over again and you can't fast forward even if you've watched them already. While on Peacock, or even Youtube for example, if you watched that ad already and decide to go back they don't force you to get stuck rewatching the whole damn ad over again. Super annoying Hulu. Fix that.

Date of experience: February 21, 2023
California
11 reviews
6 helpful votes
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Free Trial is a Hoax
February 13, 2023

Free trial my behind. I signed up for 1 free month. I went from commercial to no commercial plan and was charged. So now I don't get the free month as promised no matter which I picked, simply because I changed plans? I would have gotten a free month either way and after waiting on hold for an hour I still can't speak with the resolution specialist. What a rip off. Sad part is I liked the programming on Hulu, but was shocked at the horrible customer service and sketchy free trials offered.

Date of experience: February 13, 2023
Pennsylvania
1 review
8 helpful votes
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Too much for too little
February 7, 2023

The commercial less version costs way too much for the consent they have or should I say lack there of. Most of my favorite shows jumped ship to another platform and there are not enough good Hulu originals to fill the void. Also, if you do go cheap and purchase the version with commercials just know they force you to watch them… the option to make the screen small and browse elsewhere is still there but once you do it plays a few seconds of the video and then disappears. Commercials don't pick back up where they left off at they just restart another 90 seconds of mind numbingly boring ads that make you want to beat you head off of the nearest wall to you. It used to be a good deal with good content but now it's mediocre, across the board, at best!

Date of experience: February 7, 2023
New York
1 review
0 helpful votes
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Aggravated
February 4, 2023

I've had Hulu for awhile. Everything was fine until the November update. After that all I get us glitching and freezing. I have spoken to customer service repeatedly and got told it was my cell(it wasn't), my cell provider(it isn't) and to do the steps I had already done countless times before calling them. I can't get a refund because I pay with gift cards. I can suspend my account but I wasted $ on those cards when I unsuspend to see if the app works. I talked to someone who told me they were would advance this case to someone. They said I would get an email. Still have yet to hear anything. Hulu has an excellent selection of stuff to watch. But what good is that selection when I can't watch anything and am losing money because Hulu refused to fix their update or refund my money on a gift card?!

Date of experience: February 4, 2023
Wisconsin
1 review
1 helpful vote
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HULU Sucks!
February 4, 2023

We're paying for a service that never works! It takes me twice as long to watch something on hulu because it's always draggin, lagging, stopping and kicking me all the way out. They need to burn it and start over!

Date of experience: February 3, 2023
Pennsylvania
1 review
0 helpful votes
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Too woke
February 3, 2023

I can deal with all the woke BS that goes on but now hulu is supporting that 1619 garbage.if you are going to allow something on your service at least make sure it's factual and not a narrative to make someone's feelings to feel better. 1619 has already been proven to be none factual

Date of experience: February 2, 2023
North Carolina
1 review
2 helpful votes
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Scam Artists
February 3, 2023

Hulu really scammed me. Signed up for 7 a day free trial I saw on Facebook on 1/28/23. Our internet was not strong enough to stream content so I cancelled on 2/2/23, so I only had coverage 5 days. They charged me 68 dollars. They said I didn't sign up for the 7 day free trial. You can't argue with them so I am sending my complaint to NC Justice Department with a scam alert.

Date of experience: February 2, 2023
Texas
1 review
5 helpful votes
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Technically flawed
February 1, 2023

Hulu is by far the worse streaming service... their technicians have no clue how to fix anything... I pay for a service that never just streams a show or movie... it's constantly buffering and stopping and even throwing me out the app... it's ridiculous...

Date of experience: February 1, 2023
California
1 review
0 helpful votes
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Zearn You have to learn how to teach. Yall realy F#@!$# up man. F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$ F#!$

Date of experience: January 26, 2023
Illinois
1 review
1 helpful vote
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Any streaming service in better than this.
January 26, 2023

Today I woke up to a $70 dollar charge Today when I was SURE I cancelled my account a month ago. Make sure you cancel, you have to press cancel like 5 times. The websites are deliberately confusing, it's funny how you can never go straight to the page that says "cancel" This company can't bother making a working UI for this service, or an honest website that's actually transparent about how to cancel. DO NOT GET HULU or any service under this company. Get Netflix or watch Literally anything else.

Date of experience: January 26, 2023
Texas
1 review
0 helpful votes
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Hulu app
January 9, 2023

Never got to use the app. I never got to see any of my movies. I am getting many back. I even talked to customer service still no help.

Date of experience: January 8, 2023
Colorado
2 reviews
0 helpful votes
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This has been occurring for some time. I have checked everything on my end all tests are good, I've contacted HULU assistance to help with the problem many times, and each time they say they fixed it on their end, but low and behold still freezing. For the money, we pay this should not be happening guess it's time to look for a new streaming service. Does anyone else experience this with HULU

Date of experience: January 7, 2023
Tennessee
1 review
0 helpful votes
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Hulu charged me $10 over my pkg plan for the past 2 years. Called customer service, she was rude, talked over me and hung up on me when I told her it's rude to interrupt a customer when their talking. I has to raise my voice to remind her I was talking first before she interrupted and kept talking when I was explaining the pkg they were charging me for with no ads but, was getting ads. The movie choices repeat every 3 to 6 months, their variety is terrible. The prices have gone up $10 every year for the almost 4 yrs I've had Hulu with no upgrades to Hulu. What a rip off. Time to look for other options.

Date of experience: December 30, 2022