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Hulu

1.5

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Hulu Reviews Summary

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
216
value
217
shipping
67
returns
76
quality
194

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
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Ugh!
January 8, 2022

I got Hulu bc of a promotion where its. 99 a month for 12 months. But its quite frustrating when I have to stop in the middle of the show bc I have something to do bc when I go back to the episode I was on it starts that episode from the beginning. I have to fast forward every damn time.

Date of experience: January 7, 2022
Florida
1 review
0 helpful votes
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Bad streaming
January 7, 2022

Video is unreliable, it will go out for days at a time making it impossible to watch. Not the worth money you pay to have this service.

Date of experience: January 7, 2022
Michigan
1 review
0 helpful votes
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Hulu is seriously the worst streaming service ever. Can you maybe fix the service so it doesn't freeze and every five seconds trying to just watch one episode. Or do you do that so you have to upgrade your service.

Date of experience: January 4, 2022
Colorado
1 review
0 helpful votes
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People pay for this crap?
December 29, 2021

We have Hulu through my partners Spotify account and it is the worst of all the streaming services that we use. Crashes repeatedly - so much to the point that it takes longer just to try and finish an episode. Of Housewives. Most of the time it won't remember what point you were at before the crash so you have to click around on the slider in hopes that it won't crash yet again. Advertisements are regularly louder and higher picture quality than the actual shows.
We know for a fact that it's not our internet speeds that are to blame. My partner works from home and uses a heavy amount of data on the regular so we pay for the most premium speeds offered by Xfinity. Over and over again Hulu is the ONLY streaming/site that has so many issues. Youtube premium, Netflix, and Amazon all work just fine, don't have advertisements, and actually remember what point you paused at in a show/movie.
I'm astounded that people shell over money for such a crap service and still sit through advertisements.

Date of experience: December 29, 2021
Texas
1 review
0 helpful votes
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Rude staff
December 27, 2021

Talked to them 12-27-21 12:50pm I was not able to sign to my emil then a rude lady would not help me further and hung up on me I had to call back. I will never do business with them & will remove there app from my tv

Date of experience: December 27, 2021
California
1 review
0 helpful votes
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Hulu's biggest issue
December 26, 2021

What a disappointment Hulu is. I refuse to pay monthly for a service that continues to throw ads in my face. Get smart Hulu! That's why people like Netflix

Date of experience: December 26, 2021
Colorado
4 reviews
3 helpful votes
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I been with Hulu for years. They have had multiple price increases. I paid for the no ad plan and they have ads so that is one example of false advertising. Their latest dirty blow was to cancel the day-after-streaming option in lieu of live TV. Turned the TV on today to watch the season finale of the Bachelorette and it wasn't available. I called customer service and was told that to watch the Bachelorette now, I have to buy live TV which is $70 a month minimum. I think it's extremely dirty and they did this right before the season finale aired. I am done with Hulu. Whatever you do, don't buy a plan with them. They are dishonest. They have very dirty business practices. Run… Run… Run as far and as fast as you can. Find a reputable service.

Date of experience: December 22, 2021
Virginia
1 review
0 helpful votes
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SERIOUSLY THINKING ABOUT NOT RENEWING NEXT MONTH HULU hasnturned into a BIG JOKE AND A BUNCH OF CROOKS THERE WORSE THAN THE CABLE COMPANY all they want to do is make people pay more money to watch the TV shows there interested in. All of our favorite TV shows my wife and I love to watch had been moved to HULU live. Not every one had the money to pay over $60 some dollars a month for a love TV. If we wanted to pay $60 some dollars and over a month we would get cable. I DO NOT RECCOMEND HULU TO ANYONE.

Date of experience: December 18, 2021
Pennsylvania
1 review
0 helpful votes
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Horrible content
December 16, 2021

They exploit innocent victims and families for money. It's disturbing, heartless and completely tasteless.

Date of experience: December 15, 2021
Illinois
1 review
0 helpful votes
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Terrible interface
December 10, 2021

I've always liked the variety of Hulu but lately it's been lacking. Now it's arguably the worst streaming service available. On the roku the main menu is clunky and makes it very hard to find things, already watched episodes will play the last 2 minutes and then go on to the ending of the next episode, and that's only sometimes. The other times, Hulu will play a random show after watching one episode of what I wanted to watch. Then I'm watching shows that I've never seen, never added to a playlist or they aren't even like other shows I've watched. The app will play shows but I have to spend 5 minutes navigating back to the main page of the show I was watching just to watch the next episode. The horrible interface ruin everything else about this app. It's actually an inconvenience to use

Date of experience: December 10, 2021
Iowa
1 review
0 helpful votes
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Go ELSEWHERE!
December 6, 2021

I thought I was doing good going with Hulu but honestly the price keeps going up every month on top of that you have OMG SOOOOOO MANY ADS. You will be getting into a good program and then switches to a 4 min ad. Just unreal. You have to stop and think THEY as in HULU are the ones making thousands of dollars off these ads. DO NOT GO WITH HULU.

Date of experience: December 6, 2021
New York
1 review
4 helpful votes
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I'm so disappointed with Hulu. I had a favorite t. V. show that I use to watch on Hulu, now they have blocked me from watching it, calling it live t. V. How is it live t. V.? Netflix doesn't do this to customers, they charge one fee per month, and you can watch everything they have to offer. That's why Netflix beats Hulu. Hulu is a fairly new company to be charging so many high prices, along with their ads. I actually liked Hulu, because of its classic t. V. shows.

Date of experience: December 1, 2021
Indiana
1 review
2 helpful votes
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The amount of commercials for payed members is ridiculous. Additionally they recommend things irrelevant to my preference. If you thumbs down something the still show you ads for that show. Very annoying. Lastly not trying to be political, but your ads and recommendations suggest you guys support Democratic views. I mean all the power to your opinion, but TV showed be suggestive like this.

Date of experience: November 30, 2021
Florida
1 review
1 helpful vote
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Dear Mr. Hulu
Where do you get off? Charging me all this money to stream television and I still gotta watch commercials. 3 minutes of television, followed by 3 minutes of commercials. I got away from cable television so that I would NOT be subjected to crummy commercials. What am I paying you for? Television. Not commercials. I am unhappy and am cancelling. I will use my $60-something a month to start a business making birdhouses out of gourds for underprivileged children, because that way I WONT HAVE TO WATCH COMMERCIALS! I hate birdhouses with a passion. But do you know what I hate more? You guessed it... commercials.

Respectfully,
An unhappy former customer

Date of experience: November 29, 2021
Virginia
1 review
1 helpful vote
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Hulu has increased it's prices for everyone who has it…. My subscription was 64.99 and now it will be increased an additional $5.00 so they can force Disney+ and ESPN down peoples throat. It would be all well and good if the service they offer wouldn't freeze, however, it does and on a consistent basis. Day, evening, night, all you get is a partial show that freezes and Hulu coming back with "They're experiencing difficulty. I've deleted the app, reinstalled it and it'll play for about an hour or so, then yet again "FREEZES ". My internet is fine, I have no issues with Prime, Apple TV, etc., just Hulu.And yes I've done everything it asks and yet this is what I get every hour or so……

Date of experience: November 29, 2021
Alabama
1 review
0 helpful votes
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COMMERICAL EVERY REWIND
November 24, 2021

We just got hulu and I was watching dancing with the stars. After all dances I rewound to see who I should vote for but I had to watch a 2 min commercial to watch all the dances that I had just watched. Why would you put commercials every time I rewind 20 seconds? Horrible. I watched another 10 min of commercials to see the 5 min of dancing I was trying to watch

Date of experience: November 23, 2021
Texas
1 review
0 helpful votes
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Hulu Stole $25 From Me
November 16, 2021

I was gifted $100. I added ALL 4 $25 gift cards at one time. Hulu billing is now trying to charge my credit card the subscription amount. Why? Because one of my gift cards MIRACULOUSLY disappeared from credit on my account. After spending 45 mins on the phone with them they ACTUALLY said it was my word against theirs because I hadn't retained all of the gift cards. They had also removed the transaction from my view in my account. When I loaded the cards I saw the $100 credit. Now the cards don't even exist. I my book... Hulu steals.

Date of experience: November 16, 2021
South Carolina
1 review
2 helpful votes
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I have tried Hulu+live on two separate occasions, for 5 consecutive months in 2020 then for 4 consecutive months in 2021 (through this month). I have experienced frustrating issues with crash to home, black-outs during innumerable loud commercials, temporary loss of all channels, frequent freezing/stuttering at all times. My customer service experience has been 1 positive call out of 7. The positive call CSR agreed with me that the issue was not my network (1Gb) or hardware or Fox :). He generated a ticket, but nothing was ever done about it. The other 6 calls were essentially script-readers who blame every variable other than Hulu. Hulu is the worst live streaming service I have encountered in 12 years of using streaming services.
I am a technically savvy, ex-engineer (now retired). I am comfortable around wireless networks and streaming devices and am a proficient troubleshooter, which is why I could see through the canned CSR responses. Hulu really needs to take these technical issues seriously, and soon. Hulu does NOT have a significant industry moat.

Date of experience: November 10, 2021
District of Columbia
1 review
0 helpful votes
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Garbage, pure and simple. Save ypur money. I wouldn't use this service for free. It's been a humiliating experience

Date of experience: October 28, 2021
Texas
1 review
0 helpful votes
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Hulu is terrible
September 28, 2021

Do not use this app. Even the "commercial free" option spams you with more commercials than you can shake a stick at. Also they are so paranoid with piracy i cannot even use the app on my own computer because there software forbids it. Use any other app you can or pirate the show you want before using this app

Date of experience: September 28, 2021