HPReviews 522

HP had me send my brand new computer with a cracked screen for repair. It was not covered under warranty, I had never used it. I paid over $400 to have my new computer fixed. They assured me that my repaired computer would be back to me in less than a week. Three weeks later. They called wanted me to pay another $400 for a new computer, because my repair was complicated. They refused to send my computer back. I am frustrated beyond belief and will NEVER purchase HP again.

I bought a brand-new HP Envy through HP.com (in February 2018) and it was defective right out of the box, although they took a month to build it. The fan seems to be broken, it rattles, and the computer becomes very hot. I contacted HP and informed them of the issues but asked to be reimbursed locally because I need the laptop for my grad. School classes. The rep insisted it was a software issue even after I repeated the hardware symptoms of loud frequent rattling. The rep refused to do anything until I downloaded a software update for the fan (ALTHOUGH IT WAS BRAND NEW), sent out an order to send me packaging material to send it back against my wishes, then terminated the conversation.

HP is a horrible company to deal with. I hate that Apple products become outdated and the ISO eventually can no longer update, but at least their products works for a couple years unlike HP.

I bought my HP laptop at Best Buy. After a few days from purchasing it, the left mouse button stopped working. So I contacted HP guarantee though customer support to get the laptop repaired. After spending over an hour on the chat, the person on the other side wrote back to me saying that HP was going to bill me for the repair because it was the button, something physical. So I decided not send it for repair.
The original guarantee just expired, and HP sent me an offer to buy guarantee for +$100. Of course, I will never buy anything from HP again.
Please note that since I purchased this laptop, I have only been able to use it with an external mouse.

Bought brand new hp 15.12 gig of ram 1 TB hard drive. Turned it on first time. Will not shut down on its own. You have to press and hold the power button 10-15 seconds and then it might shut down. Since every item for sale in the US is built by the lowest bid it is not surprising the customer service response. No one in this department speaks without such an accent that it is extremely hard to understand. Not one person in customer support gave a "____" about my problem. 10 days old and I wanted a faulty computer replaced. This is; was my last HP anything, just because they do not care enough to take care of the problem. 1 year warranty... you can forget that. If you have bought faulty merchandise that is what they consider the ultimate sale no use no work no complain, move on to the next unsuspecting customer!

I PURCHASED A HP 15-f272wm 500 GB. By the time I realized that the problem I was having was not related to my internet access or WiFi it was too late to return it to Wal-mart and when I called HP they should have sent me a new computer because I was within terms and condition but they kept on the phone for more thatn 5 hours UNREAL! But insisted that I give them the benefit of the doubt well here it two years later and the this piece of crap was the worst ever it never stood a chance there is a manufacturing problem and they never admitted to it I told them I want a new one and it fell of deaf ears and their techs are just stupid the customer service sucks and I'm out 500.00 dollars. It has left me angry I hate turning on the computer bec within minutes I left watching it buffering or the screen disappears or it acts up to the point where I just turn it off. It sit I cant use and refuse to call HP support they do not care. I hate the computer the and HP company bad taste mouth will never ever but another. Take the bank greedy freaks!

I had never seen such a kind of terrible customer approach and support service as HP Turkey and had spent too much time in order to be repaired my HP Laptop due to HP's insensitivity. There was a blue screen error caused by hardware, but HP Support Team just format and change battery in order to fix this chronic problem in spite of I warned them many times and gave all of the details regarding to the problem. I am not complaining about the hardware problem, of course it is possible for every brand. However, it is really a terrible customer approach to format a computer having an hardware problem several times. So, I will never buy or use any of HP products anymore even if an USB memory after seeing HP's terrible approach.

I have purchased laptop from amazon online site on 26 June 2017 I use this
Laptop frequently as I am working girl... I have purchased this from my
Savings but before 4-5 days one black line automatically came on my laptop
So I called direct to hp centre
They had taken all information from me like serial no product no invoice
Copy etc after that they according to information they had told me that
Already warranty is expired we can't to do anything
Now you can check the details it is just pass out 6 months only and
Warranty is for 1 year
Hp team is giving me answer like screen is not covered etc etc but it is in
The onsight warranty it is just 6 months before I purchased and nobody is
Giving me positive response they are saying call to amazon. Amazon team
Saying they want deny letter
After all this if I didn't get any response then I have decided to go
Consumer court for that. And as per that i am sending you this mail please sir i request you look in to this now service centre team vikrant is telling to something amazon is telling different hp call centre technical department telling e the different

They dont have any value for customer money they dont have any idea how i am suffering from this this is the all about money for me *******/-is the big amount

I am Priyanka Naik. I buy HP laptop in the month of January 2017 and now my warranty overs in this month. HP company under warranty can't give good services to the costumer. My laptop have white Spots on the display and I called to the HP customer care and I told them that my laptop have screen defects. They told me that its not cover under normal warranty. I told them that you people take my laptop back, I donate my laptop free for your company. I don't want such type of defective laptop. They people send me Rs 11,000 quotation on my email id to repair my laptop. They people chit to the customers and doing profit to their company. I did big mistake from buying this laptop. Friends please don't buy HP laptop go for other brand. HP company people's are chiters and I hate HP company.

HP.com is dense with relevant information not just about their products, but regarding technological accessories accompanying their key offerings. Well worth the time spent here

I called the phone number from HP's online support site because my computer was so slow, I couldn't watch videos. The HP tech had me pay $59.95, then told me to download some updates. My computer froze. It couldn't download the updates, so I told the HP tech I didn't want to pay for their unusable support. The tech assured me I would not be charged. I spoke with their billing department to make sure I wouldn't be charged. I documented the case number and the names of both HP techs. I called Microsoft Answer Desk; the tech there found my computer was missing a "background intelligence transfer" code, so I couldn't get updates. He restored my computer's missing code, and fixed my computer. But for the past 6 months, HP has insisted on charging me, though I disputed the charge through my credit card company, Discover. Discover finally credited me $30, because HP refused to refund the amount they unjustly charged me. I will never buy another HP product.

I've used HP since as far back as I can remember and never had any major issues with this company. Love the company. Love their brand. I will continue to use.

Making money is key here, because that's all they are after. They don't care who they run down in the process of making their cash. You think they would have enough, but they don't. They have conned me out of a lot of money, not only buying their sub par products, but paying to fix them even when I have a warranty. My pc was 2 months old and broke down. I have spent a good amount of money trying to get it fixed. They say to call their tech department, but when you do they say you must pay this extra money for expert techs. Bull pucky. I paid. They did nothing. They guarantee me it would be repaired. Nothing! Not even a trip into the settings on my pc. Mind you, I apparently signed up for 1 year 15.99 a month. For what? NOTHING!. They make my blood boil. If anything or anybody could cause me a heart attack, they would be it. Please save your money and time, try to buy better products that won't break down so quick. And definitely do not give Tech Support any cash.