HPReviews 522

Horrible company to say the least. I bought an HP Spectre 360 less than 2 months ago. The device is already facing display issues as there is a white dot on the screen. Facial recognition and fingerprint also stop working. They are telling me that I have to get the device fixed. I cannot wrap my head around the fact this is a new device and it already has to be fixed! On top of everything, they are telling me the warranty does not cover the screen damage. Please stay away from HP, DO NOT WASTE YOUR MONEY AND GO WITH A DIFFERENT BRAND.

I bought this HP LAPTOP 14-DQ1039WM in 2019 in USA, and after using only a few months, it got problems with its battery. However, the things I want to point out here is how bad HP customer service is. First, the staff at HP customer services said my laptop could be used up to 8 HOURS, but in fact when I used it first time, it only lasts 4 HOURS and after 5 months using, its battery decreases to only 2-HOUR using which is so much affects my work. After talking with the HP staffs to solve my laptop problems ( but nothing is solved in fact), they REQUIRED me to send my lap to their working office for conveniently repairing and PROMISED that all the things will be processed within 1 week from the days I send to them and they send back, so I believed and sent my laptop to them. But that promise is such a liar, over 1 week, my laptop hasn't sent back and I was delayed with my work just because of believing in their promise. After 2 weeks, my laptop finally came back but in a dirty cover that they didn't clean my laptop at all, and also my laptop problems aren't not solved since I used to check whether it is repaired well or not, and my laptop only lasts for 4 HOURS using. They're such liars to promise me everything from its battery using up to 8 HOURS to its customer service about delivery days and repaired laptop. I will not buy any HP anymore from now on. And you guys should believe my advise when you're going to buy laptop, I will not suggest HP laptop.

Bought an HP laptop that was the worst computer I have ever used or owned. He cut it on it takes 20 minutes to pull up at least 15 to start. It takes three or four minutes to full up email nothing works right. I was so frustrated with it I put it aside in a computer bag and use my phone and laptop from lunch just to not be frustrated with this computer anymore. When I finally got it back out and called HP and ask them to please fix this piece of garbage or buy me a new one trade me they told me my warranty expired 5 days ago and that they would have to charge me to fix their problem from the very beginning. Unbelievable. This will be the last time I ever make a purchase with the company that I saw offers and awful product and no quality customer service. It's tough to buy from someone who will stand behind what they put out. HP has lost a buyer.

I bought an HP 61 ink cartridge at local Best Buy. Cartridge was defective--when I tried to install it, I got an error message saying it was a "counterfeit cartridge"--whatever that is--and it wouldn't work. Best Buy refused to exchange it, citing policy of not taking ink returns. Gave me HP's phone number. After 30 minutes and being transferred to 5 different departments, all of which said it was not HP's problem and they would not replace the cartridge, the phone call simply dropped.

HP customer service is a disaster. I had to write the President and CEO of HP Inc. They are refusing to process my refund. You cannot get them on the phone, they don't respond to a email and if they do it's a generic email saying how sorry they are but require more info, I did FIVE times. Guess we should expect this for a company that sold their controlling interest to the Chinese. UPDATE 6/23. Email received from corporate advising me I would be contacted. That was 3 days ago.
UPDATE: ZZZzzzz sorry I must have fallen asleep after June 2020 and all of 2021 waiting for a response from HP. We are now in 2022…. I think I can put this to rest now.

HP8720 ALL IN ONE PRINTERS
Since I had great luck with the HP7410, I went with the HP8720 thinking that HP continued their quality and support. I was wrong. I was even told by the associate in the store that they're bad and people are complaining, but didn't take it seriously until I became the next victim. The printer started breaking down about 3 months after I purchased it. At first I thought it was a cartridge issue, so I replaced the cartridges. Than I read that HP had software/firmware that prevented anyone from using cartridges other than HP. After contacting HP and doing further testing, I came to the conclusion that the printheads themselves were prematurely going bad if you had low usage, like home use. After I reported the issues, I didn't get anywhere with HP that would help me with the issue, and now the HP8720 is just a big paperweight sitting next to my desk for about a year now. Being confined to our homes, it would be extremely beneficial not to have good printer. HP products, especially my printer is nowhere close to what they once were. BAD deal for the elderly and disabled, since you won't win the fight with billionaires... No new printheads, as they're too expensive for me to afford and replace on my own. Nothing else helped. You get Delays and the runaround until the Warranty expies and then you're tatally on your own.
Tech
5/25/2020 1:02 PM

Bought an OfficeJet printer end of 2019 that never worked well. Months later and after many attempts to Support I asked the printer to be replaced. It was replaced days later with the warning: keep your accessories, cables, cartridges etc. Received a new printer and that is when my real problems began. Within this period I signed for Instant Ink, a monthly program that allows you to print a number of copies for a fair price. As my first printer didn't work at all, I cancelled the program, why pay a monthly fee for no printer? The new printer came without cartridges. I opened the box and right away installed the cartridges that I had from the previous printers and... The printer displays a message: "cartridges can only be used in printer that initially installed it". These cartridges had 5 copies total. Contact the Support again (this was the 12th time in 2 weeks) and explained what was happening. The attendant told me I needed to print an information page from the printer that showed the registration number. But I could't print anything because it was blocked even for resigning to the Instant Ink program. I should buy new cartridges (16 euros for the black and 29 euros for the color) just to print this page and retrieve the registration number. What has become this printing business? Isn't enough pay absurd prices for cartridges and be able to print like 30 copies for cartridge? What happened to Customer Service? What is this Virtual Chat other than a waste of time? Do you folks at HP realize how pathetic is all this? I tell you this, this Instant Ink is pretty fair, if it would work. I am an old customer from HP since my calculator HP48 at the 80's but I will never again buy anything from you and I hope who is reading this take my words seriously and avoid problems. Printing should be an amazing thing but you turned it into hell.

If I could rate them zero, I would. From their tech support to their customer service, they are an absolute disaster. I had a small issue with my laptop. Called tech support for a minor issue. Let them take control of my computer. Tech person fixed the issue (just had to fix a setting) then proceeded to do a bunch of unrelated updates (BIOS and such) this wreaked havoc on my system and I had to reset my machine to factory. Because of these issues, I lost 2 days of work. Also, purchased a care pack (bad decision) and was told I could get a refund if I decided I didn't want it. I've called four times over 2 months and have yet to recieve a refund.

I purchased an All-One PC for my son and I to use. I contacted HP prior to purchase to confirm the computer could accommodate what we each were looking to do. They advised that yes it could. I got the computer and set it up. Downloaded a game my son wanted to play and within 10 minutes of playing it the screen began to flicker between the game and a black screen. Then the screen went black entirely. Tried a different game, same thing happened. I specifically asked if the graphics on this computer could handle these games and was told yes. Now they are saying it can't. So I guess they tell you what you want to hear to get you to buy their computers. This is the last HP computer I will purchase. I have a warranty and the extended care package and when I contacted customer service, they told me I have to PAY for assistance. What is the point of a warranty and care package, if they won't assist?!

This mouse is very good i think, but for its price not the best. The mouse buttons move around annoyingly. The mouse is very heavy and the sides are not grippy, so if you like light weight mouses i wouldn't recommend. Good things are that the mouse is very comfortable and the side wings are removable so if you don't like them you can just remove them. Very fast response time. Its very effective at fps games like cs: go. If you have a couple dollars spare i would recommend but for a budget setup, well no. Good mouse overall.

Shortly after purchase the printer was not completely printing the bottom third of the page, leaving large white gaps. Contacted support who passed along to their 3rd party contractors. Five visits and one month later and the printer is in worse shape than when we started this process as they now can't get past error messages their work induced. One can expect that there is always a chance at a bad unit coming out of a warehouse, but trying to skirt doing the right thing by kicking the can down the road is inexcusable. It should have been replaced after the first two visits didn't resolve the issue and now I'm on hold still awaiting word if they are going to finally get me a printer I can use.

Update 1/15/20:3 days after "My manager will contact you tomorrow" with no contact from the 3rd party contractor, I called them. They said HP had elevated it to sending out "one of their own techs" to assess and was surprised I had not been contacted by HP to let me know. That was on the 13th. Still no contact from HP. Service ticket was opened on the 4th of Dec.

Update 1/29/20: A very kind and helpful HP tech finally made her way to our office on 1/17 and was taken aback by the condition they had left the printer in. She pushed to HP that I was in need of a replacement as this had gone on too long. She left me with her contact information should I needed her assistance in pushing this to completion. On 1/24 I was finally contacted by HP offering a replacement unit as a "one time" exception to their warranty. I accepted the offer on that day. As of today, I have not heard back whether a replacement has shipped or even if they are planning to ship it. My administrator, who has been affected the most by this, has reached his final point and is now having me pursue "other avenues" in regards to us having a functional printer.

In short, HP is a big name. Perhaps now too big. You always have to expect that something electronic can come you to either faulty out of the box, or goes bad shortly after you get it. Part of the game. But you should also expect a company that is in this game to be ready to deal with the issue quickly and competently and own their shortfall. The only option left is to try and make other potential purchasers aware of how they view their commitment to you.

Don't ever order from them as they wouldn't fully refund you back! Ordered my laptop on black friday but apparently it will not arrive until Christmas! Wtf?! Tried to cancel it they said ohhh we filed a cancellation for you but its MAYBE that it will get cancelled. What do you mean MAYBE?! A customer have his or her rights to cancel the order before it gets shipped and get his or her refund! So btw my order got shipped regardless of me filing a cancellation. FINE! I am just gonna return it when it arrived, I called and they said its possible that I can return the product but a 15% RESTOCKING FEES will be charged. I was like WTF?! So I didn't even get anything from it and I need to pay 15%?! So if you laptop is $1000, 15% is $150!? I never ask it to be shipped anyway, I cancelled it and I should be able to get my full refund! Its suck a shame that such big company can have such terrible policy towards its customer! SHAME ON YOU HP!

HP compnay!~~!?
So xxxxxxx bad service
I recently had experience for canceling my order.

I bought laptop, HP Pavilion 15z because it was on sale On Black Friday.

However, I made a mistake that I did not read carefully with description on CPU that this laptop has AMD on it.

I called customer service talked to Maria Stuart (I don't think that she gave me a real name) to get full refund because it was not even started on assembling when I check my order status.
I called and talked to her and she said that it is already being built.
I am pretty sure that she was lying, trained by her manager, don't get any refunds or returns. I ordered roughly 2 hours ago, and they got all the parts and started on?

This is ridiculous.

I have all the records that I need to prove that when I ordered and when I made a call to cancel.

I tried different customer services even chat on line. All the customer service reps are saying that I have to wait and it is not guaranteed to get canceled.

I have previous experience on HP products and I liked it. However, customer service was horrible. It turned me down so hard.

Read carefully or you have to take the product no matter what.
Once they get the money transferred, you will not get refund

HP company has horrible customer services.

I own three 17" laptops (for myself) and one 15.6" (for my husband). I am a computer pro with 15+ years of experience. I worked for one company that used different computers and I switched them over to HP because I have been using them for years. The one problem I did notice is that most of the time you couldn't make recovery disks from the equipment so all you had to do was call up HP and they would send you the media for free. About the last 5 or 6 years you had to pay for the disks and that was okay, the cost was about $12-$20.00.
Another good thing about the laptops is if you needed to change a hard drive, a wireless card or memory, there were little doors on the bottom that went to each of those items. But now you have to take the complete bottom cover off to repair these items. The plastic covers have gotten flimsy and easily broken. But the biggest challenge is talking to tech support. I was told I could have media created for my computer and all I would need to do was to download it. I was in and out of town working so I didn't download the software even after I was sent another link. The next time I called I was told I could pay $35 to download the media to a flash drive. When I didn't get a link I called back and was told it would cost $35.00 and have a $14.00 per month plan for up to 3 computers. They would stay on the phone and walk me through the process and make sure it worked. I said I didn't need that I just wanted the media. Then I was told it would cost me $60.00 to just get the media. I can go in the store and buy a retail item from $50-$100.
The coup de grace is the fact that 2 of the laptops I have, I can't get parts for them. When I called HP, they said they didn't sell them and the places they referred me to only repaired printers. One item is a keyboard that I've been trying to repair for11 months. They couldn't even give me the correct part numbers. I can promise you that if I had known that when I bought these items, I would not have gotten an HP. There's a saying "to be forewarned is to be forearmed." Don't buy HP products, you will regret it.