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The company enjoys a mixed reputation among customers, with many praising the high quality and natural appearance of the wigs, leading to strong satisfaction for some users. However, significant concerns arise regarding the company's customer service, particularly with delivery delays, misleading product descriptions, and difficulties with returns and refunds. Many customers report feeling misled about the origin of their orders and express frustration over unresponsive support. Overall, while there are loyal customers who appreciate the product quality, the company's inconsistent service and communication practices pose considerable challenges to its reputation.
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Awesome wig... very natural looking... get lots of compliments on color..
This is fun and flirty. I love the messy look. This is my 2nd wig. Guys seem to like the color as this is where most of the compliments come from!
I just received my wig. It is fabulous. I couldn't have a better natural look. ( I am a cancer patient). The color is vibrant and striking. Perfect fit, perfect style, modern. I thought I would be a good newer look for me but I didn't expect it to be so perfect in every way. Thank you. I am ordering it again.
This is my second purchase of the wig.So natural no one knows it's a wig I am wearing. The fit is perfect. The cap is snug but not tight in Average, making it feel very comfortable and secure! Love this One. This was this look right out of the box Ladies...
Love it! I order 1 (one), then ordered 2 (two) more... liked it so much I turned right around and ordered 2 (two) more! Now, I have plenty for back-ups.
I love the style! My friend took me to her Daughter's hair salon and everyone wanted to dig into my hair to check out the cut! Boy were they surprised! They also wanted to know who did my color! Thank you! Love it!
DO NOT purchase from this company. They will not send you a return label nor will refund you money.
This style is just perfect for me. The color is abeautiful shade. I love the feel, fit and many compliments I get... actually no one knows it's a wig!
I love this wig! I ordered it, and I've gotten so many compliments on the color and style of this wig. I may order another one soon!
This wig is a favorite of mine. Fits well. Looks natural and I get compliments on it every time I wear it. I ordered two of them If you are looking for a fun wig, try this one.
It is so easy to style and wear--takes years off! Nice, soft wig. Great color...
Getting this wig truly lifted my spirits I cannot thank you enough for selling such an outstanding product. Very natural, light and comfortable wig. Love it! Will buy it again!
This wig is exceptional. It feels light all day and keeps my head cool. Looks natural! Thank you so much
Super easy site the wig is awesome I love it! Many people have asked me where I get my hair done( strangers that don't know I've had chemo) my friends that do know ask where I got it... everyone says how natural looking it is!
Do not waste your time and money with Howigs. I received a wig that looks nothing like the picture on their website. They won't refund period. They just send a lot of unhelpful emails. They say they will exchange but they want more money. (Even for a cheaper wig). In my opinion they should be taken to task for their terrible business practices. Feeling very ripped off.
They'l take your money¬ provide you with what you pay for. They use many company names also. Reporting to police and trading standards.
FALSE COMMERCIAL. Please be aware lots of different company is using www.jacquelynwigs.com since this company been establishing since 1969... so they cached they key word jacquelynwigs next to their name. If you ever purchase a Jacquelyn wig. They have their name tag and the style name in the back of the wigs.
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This wig style that I've tried firstly. I do like it, but coming from wearing other style wigs, it was a bit different. It's a pretty wig, but the color is a bit brighter than what I have expected.
This is such a cute wig. Both my daughters like it on me which is saying a lot! It makes me feel young and attractive when I have it on and I have received many admiring looks. It's worth trying it out
Answer: I got a full refund (after an avalanche of emails and ridiculous offers from the customer service reps). They refused to give me a return address but I got it once I lodged a claim through PayPal. Another customer went through her credit card company (not sure what she did but a phone call to their Head Office is where I'd start). Don't give up... if we all followed up they would soon be out of business). I'm in Australia; the return postage cost was definitely not too bad and worth it just to hassle them. Good luck.
Answer: Been trying since Nov 2019 to return my wig & won't send return label. Keep offering to lower purchase price to keep. Paid $65 and only offering to refund $25 even though I followed return policy. Still have not received my refund. Company is a scam
Answer: Receiver: Mr. Zhao Address: Room 521, Building No 1, ZhongXingCheng, Beiyihuan Road, Yaohai District, Hefei City, Anhui Province, China Postal Code: 230011
Answer: I am another person who has made a mistake with this company address is the same but company name is OPO Hair. I purchased the wig through opohair.co.uk but it's not koi n the UK, It's the same issue as everyone else - charging £180 for fake synthetic wig with absolutely no shape or style, it took 5 weeks to arrive and it's a shapeless, disgusting, rough plastic nonsense - an acrylic mess. Not only false advertising but they are trying to run me around in shady email circles saying they'll give me 30%, then 35% now £100 it's just wicked. 3 weeks of going back and forth acting like they don't understand me - after some digging it turns out the company is hidden behind 2 fake companies here in the UK, they have given me the same address as you all have sent your returns to - I have started action with PayPal but something tells me God Almighty will need to get involved now to even stand a chance of getting my money back. It's my fault I felt in my heart to stay with Amazon but I really wanted a Human Hair wig. I saw there was 127 people who have had the same problems.
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