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The company enjoys a mixed reputation among customers, with many praising the high quality and natural appearance of the wigs, leading to strong satisfaction for some users. However, significant concerns arise regarding the company's customer service, particularly with delivery delays, misleading product descriptions, and difficulties with returns and refunds. Many customers report feeling misled about the origin of their orders and express frustration over unresponsive support. Overall, while there are loyal customers who appreciate the product quality, the company's inconsistent service and communication practices pose considerable challenges to its reputation.
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I love the color is beautifulhis wig. And the color is beautiful! I have lots of my own hair, but it is so fine I want to give it a rest, so I wear wigs. Wigs today are so comfy, and look like real hair!
I have never received so many compliments -- even from people I don't even know. It looks so natural, even one of my neighbors asked where I got my hair done. It does give my ego a boost to hear the compliments. I'm really starting to like this
Photos can be retouched, but this wig is just perfect... flattering, comfy, natural looking... Don't have a cell phone so can't upload pic... but trust me, as I trust you, it looks absolutely gorgeous!
Color perfect and I was so pleased with the style. I also appreciate the help from the customer service representative as I have been a customer for years but wanted to change my style not the color easier to transition into a new style.
Perfect for everyday wear. Very sassy. I get so many compliments and people think it's my natural hair. Very comfortable cap. Very low maintenance.
Love this wig. Good quality piece and looks very natural. I am very happy with my purchase. Thank you so much.
I've been wearing wigs of this brand for 1 years now. I get a new one every 3 months! I even trick hair stylists! I have it and they are shocked!
I just got this wig and am pleased! Maybe a little lighter in color than I was expecting, but it's very cute! And it looks very natural and maybe with some styling could be made to look like the model. Overall very happy!
This is one of those few styles that looks great on any face shape and any age. It's very pretty! I'll be wearing this often during the busy holidays! Make your life easier and pick up it!
Love this wig
Love this wig. Looks just like the picture. Easy to style and feels like real hair. I ordered the blonde.
I can't tell you how much I love this wig! This company is awesome to order from! Customer service is the bomb. It looks so natural! I get tons of compliments when I wear it.
I have had so many compliments for wearing this wig. I love the color black for it matches my brows and lashes, very Natural looking!
I get so many compliments when I wear this wig. The color options are great so I can't wait to order it in another color! The service, excelent!
Delivered the wrong color. Bright red, if you want to be a clown great. NO REFUNDS. It was not styled, just a bunch of hair. I don't think even my hairdresser could have styled this hair. I will donate it to a thrift store, maybe they can sell as part of a costume.
NOT UK, NOT HUMAN HAIR, DO NOT BUY FROM THESE SCAMMERS
Advertising human hair, synthetic product arrives-bought for cancer patient-who cannot wear it. Don't waste your money. No refund (was asked to send more money for a replacement!) STAY AWAY!
I am a first-time wig user and I am surprised with the quality of the hair. I am very impressed. I have not worn my wig yet in public but I am confident to wear them because they look like a natural hair.
Answer: I got a full refund (after an avalanche of emails and ridiculous offers from the customer service reps). They refused to give me a return address but I got it once I lodged a claim through PayPal. Another customer went through her credit card company (not sure what she did but a phone call to their Head Office is where I'd start). Don't give up... if we all followed up they would soon be out of business). I'm in Australia; the return postage cost was definitely not too bad and worth it just to hassle them. Good luck.
Answer: Been trying since Nov 2019 to return my wig & won't send return label. Keep offering to lower purchase price to keep. Paid $65 and only offering to refund $25 even though I followed return policy. Still have not received my refund. Company is a scam
Answer: Receiver: Mr. Zhao Address: Room 521, Building No 1, ZhongXingCheng, Beiyihuan Road, Yaohai District, Hefei City, Anhui Province, China Postal Code: 230011
Answer: I am another person who has made a mistake with this company address is the same but company name is OPO Hair. I purchased the wig through opohair.co.uk but it's not koi n the UK, It's the same issue as everyone else - charging £180 for fake synthetic wig with absolutely no shape or style, it took 5 weeks to arrive and it's a shapeless, disgusting, rough plastic nonsense - an acrylic mess. Not only false advertising but they are trying to run me around in shady email circles saying they'll give me 30%, then 35% now £100 it's just wicked. 3 weeks of going back and forth acting like they don't understand me - after some digging it turns out the company is hidden behind 2 fake companies here in the UK, they have given me the same address as you all have sent your returns to - I have started action with PayPal but something tells me God Almighty will need to get involved now to even stand a chance of getting my money back. It's my fault I felt in my heart to stay with Amazon but I really wanted a Human Hair wig. I saw there was 127 people who have had the same problems.
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