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The company enjoys a mixed reputation among customers, with many praising the high quality and natural appearance of the wigs, leading to strong satisfaction for some users. However, significant concerns arise regarding the company's customer service, particularly with delivery delays, misleading product descriptions, and difficulties with returns and refunds. Many customers report feeling misled about the origin of their orders and express frustration over unresponsive support. Overall, while there are loyal customers who appreciate the product quality, the company's inconsistent service and communication practices pose considerable challenges to its reputation.
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I am another person who has made a mistake with this company address is the same but company name is OPO Hair. I purchased the wig through opohair.co.uk but it's not koi n the UK, It's the same issue as everyone else - charging £180 for fake synthetic wig with absolutely no shape or style, it took 5 weeks to arrive and it's a shapeless, disgusting, rough plastic nonsense - an acrylic mess. Not only false advertising but they are trying to run me around in shady email circles saying they'll give me 30%, then 35% now £100 it's just wicked. 3 weeks of going back and forth acting like they don't understand me - after some digging it turns out the company is hidden behind 2 fake companies here in the UK, they have given me the same address as you all have sent your returns to - I have started action with PayPal but something tells me God Almighty will need to get involved now to even stand a chance of getting my money back. It's my fault I felt in my heart to stay with Amazon but I really wanted a Human Hair wig. I saw there was 127 people who have had the same problems.
Don't waste your time and energy - this is a scam! Received wrong product and have been waiting for a refund for 9 month now! Not even getting emails anymore! Very shady, unprofessional. After they agreed to refund a portion they keep stalling the process!
DON'T WASTE YOUR $ and Time
I have read the reviews and they are correct. Exactly my experience with them.
Terrible wig, not a bit like their picture. Wrong color. Like a mop.
Do not touch this site. No address, or phone no. And now my emails are returned. I do not expect to get my money back or the wig I ordered. Complete désastre.
I ordered the buy 2 get 1 free. I had to pay for all 3. But I like what I saw so I said that's OK. It took over a month to get in-stock items. I got 1 wig and 2 packs of crochet hair. And they were nothing like web site. I had to get PayPal to get them to respond to my email to get an return address because they would not respond to me and the addres on the website was not deliverable. I sent back all they asked for in May 2021 afterpaying a large shippingfee. 12/28/21 I received my package back with no explanation. Please save your money.
This company is a complete scam! Don't go near them. Unfortunately you can't give minus stars so had to reluctantly give one. The company represents its self
howigs.co.uk. The wigs advertised are lovely however, what they advertise and what you receive don't compare. I ordered a lovely short wig and received something resembling a dead rat. The colour, shape and texture was awful. It had a lump at the top where there's a hole with short hairs stuck out like a coconut. I requested a refund and the means to return the wig and have received the runaround ever since. I have received various offers 10-15 % discount and £10-£2O refund and told to sell the wig on if I didn't want it. I have been told it will cost me too much to return to China even though the wig isn't fit for purpose and is substandard. They have also now started replying in Chinese as well as English and refusing to refund or supply a return address. I have asked paypal to get involved and if they won't refund my next stop will be the card company I refuse to let these con artist rip me off. I'm going to donate the money to charity as I was fool enough to fall for these shysters in the first place I should give it to someone more deserving. Please, please don't let them take your money as well
The wigs are really well made. It looks like natural hair. The varieties are plenty, the information available helps and the pricing is reasonable. You need to respect them!
On checkup the website looks to be around 4 years old, and has what appeared to be genuine reviews. They put in some real effort to make it seem like they're based in the UK, so I ordered 3 100% remy human hair, monofilament, lace front wigs. They looked beautiful in the photos on their website. What I got were synthetic wigs of a horrible quality that looked nothing even similar to what I've ordered. The colors were wrong, except one which was black as ordered, but that is the only single thing that matched between my ordered and received goods. I tried to get a refund, but I kept getting the constant run around and deflection from these scammers that are trying to get out of it. They act like I'm unsatisfied with the order, when the fact is that I ordered high quality human hair wigs, and they sent me synthetic garbage that is worth maybe 10 euros each, while their scam cost me around 650 euros. After a dozen exachanged emails, and me getting nowhere, I asked them to stop contacting me and filed a chargeback order with my bank. Once the bank finally notified them of the chargeback, they started harassing me again, trying to intimidate me and force me to accept a refund that would still benefit them. They consistently refuse a full refund. I urge everyone to have a full exchange with them, and try to get them to refund, which they will refuse. I encourage you to file a chargeback claim with your bank, which under the consumer protection law you are fully entitled to. Don't let these people get away with scamming your money from you. You can notice fake reviews here, as well as on their site, but those do not hide so many real review all claiming the exact same modus operandi. Be careful.
This is not a Uk based company Its Chinese. Appalling wigs, no resemblance to advertised product. Highlights large chunks of bold yellow, weave is exposed. Badly cut chunky layer at least 2 inch difference, would not even wear it for fancy dress
Refused refund, emails contradict themselves in pigeon English, keep asking for more Money to replace. £204 Lost on ghastly wigs Contacted PayPal to resolve
The quality is fabulous, and it's able to be worn immediately. There is an appropriate amount of thickness, so it looks realistic and not too thick.
I absolutely loved everything about this wig and color. I measured my head according to the directions and it did measure petite, but it was just a little small so I had to return it.
After chemo, I was in desperate need of a hair wig. My friend introduced this platform to me. I loved the variety and the price. I have bought 5 wigs till now and I am really proud of my wigs.
I've never been so excited about a wig Until yesterday! I literally took it out of box, shook it and put on! I Loved it from the moment I saw it on! Then I ran errands and got compliments everywhere I went! I finally found the one for me! Thanks so much.
The quality of the wig makes me forget about the price. I am ready to pay twice the amount for such high quality wigs. They look amazing and so normal. I have tried many wig shop online but this one is worth considering.
I use wig as a style statement. I was never happy with the type of natural hair I possess. I feel the need to experiment with my hair and most of the time it is too strong. I tried different hair cuts and then got involved in wearing wigs. The wigs i bought from this place complimented my look and style in the best possible manner.
They claim to be from Toronto but they are in China. They say you will have you order within 7-10 business days ( day 20 and still waiting). They always post on Facebook under a different name. This is second time never again.
PUT YOUR CREDIT CARD AWAY AND DO NOT PURCHASE!
SAVE YOURSELF!
THEY GO BY LOTS OF DIFFERENT NAMES ALSO WIGSERVICE - WIGSIS
HUGE SCAMMERS!
YOU HAVE BEEN WARNED --
ALL POSITIVE REVIEWS ARE "FAKE"
ALL ONE STARS ARE ACTUAL CUSTOMERS WHO GOT SCAMMED!
Do you love to wear wigs for passion or to deal hair loss! If yes, this online wig store is the place where the most organic looking hair wigs are found. I would highly recommend this one.
The service and pricing are fine. You need not worry about the delivery as the product delivery is always on time. But the support staff is a little slow as far as my experience is concerned. Would rate them higher if they become more serious after customer service.
I am happy to have found it sooner. The wigs are really nice. They look natural and the pricing is also reasonable. The platform gives you great after purchase service and facilitate refund, return or exchange after the delivery of the product. They are reliable and I am a happy customer.
Wow. Great wig. I'm a size petite but I ordered the average & it fits like a glove. Love it. Amazing price.
Answer: I got a full refund (after an avalanche of emails and ridiculous offers from the customer service reps). They refused to give me a return address but I got it once I lodged a claim through PayPal. Another customer went through her credit card company (not sure what she did but a phone call to their Head Office is where I'd start). Don't give up... if we all followed up they would soon be out of business). I'm in Australia; the return postage cost was definitely not too bad and worth it just to hassle them. Good luck.
Answer: Been trying since Nov 2019 to return my wig & won't send return label. Keep offering to lower purchase price to keep. Paid $65 and only offering to refund $25 even though I followed return policy. Still have not received my refund. Company is a scam
Answer: Receiver: Mr. Zhao Address: Room 521, Building No 1, ZhongXingCheng, Beiyihuan Road, Yaohai District, Hefei City, Anhui Province, China Postal Code: 230011
Answer: I am another person who has made a mistake with this company address is the same but company name is OPO Hair. I purchased the wig through opohair.co.uk but it's not koi n the UK, It's the same issue as everyone else - charging £180 for fake synthetic wig with absolutely no shape or style, it took 5 weeks to arrive and it's a shapeless, disgusting, rough plastic nonsense - an acrylic mess. Not only false advertising but they are trying to run me around in shady email circles saying they'll give me 30%, then 35% now £100 it's just wicked. 3 weeks of going back and forth acting like they don't understand me - after some digging it turns out the company is hidden behind 2 fake companies here in the UK, they have given me the same address as you all have sent your returns to - I have started action with PayPal but something tells me God Almighty will need to get involved now to even stand a chance of getting my money back. It's my fault I felt in my heart to stay with Amazon but I really wanted a Human Hair wig. I saw there was 127 people who have had the same problems.
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