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The company enjoys a mixed reputation among customers, with many praising the high quality and natural appearance of the wigs, leading to strong satisfaction for some users. However, significant concerns arise regarding the company's customer service, particularly with delivery delays, misleading product descriptions, and difficulties with returns and refunds. Many customers report feeling misled about the origin of their orders and express frustration over unresponsive support. Overall, while there are loyal customers who appreciate the product quality, the company's inconsistent service and communication practices pose considerable challenges to its reputation.
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The hair wig is so special. It is the reason for my newly developed confidence. It looks so real that I myself forgot that I am wearing a wig on many occasions. Such specialty makes the wig worth having.
I am completely satisfied and looking forward to buying more wigs. The product quality is superb. I would like to rate them high. 5/5 stars from my side.
These wigs are impressive. The natural look while being stylish is not an easy thing to achieve. You can trust them and be relaxed about the delivery, quality, etc of the product. A very good unit.
This is an ideal online shop. The product always is unmatched. Also they charge very reasonably. The fast service makes it so much more desireable. A very good place to buy hair wigs online.
It was awesome. Honestly I am fully satisfied with the treatment. Special thanks to staff and the owner of this wig shop. Thank you so much team. The collection here was of superior quality with the service being fast. I liked it!
The wig is so smooth. It feels like natural hair. I was losing my hair rapidly after I entered into my 30's. Happily took the best option I had and now seldom people realize that I wear a wig. This is the quality of the wig which stands out. Just superb.
Do not buy from this company, you will waste your money. They have put fake good reviews eveywhere, read the negative ones please to get an idea of how bad they really are!
Amazing wig available here. The wig has been a boon. The wigs are so natural and nobody can make out that it is a wig. Unbelievable! God bless them.
The delivery of the wig I ordered was delayed. It was frustrating but the support staff kept talking to me. They ensured I never got ignored and I liked their efforts. At the last when I got the wig and confirmed them they apologized and explained me each and every thing about the delay. They are of course not the worst online platform.
I am very satisfied with them. This is Very good place for natural wigs. Extremely happy with the product. Staff are very professional and well talented
This is a great place to purchase hair wigs online. The policies are so transparent. The product quality is superb and more importantly the service is just out of this world. The pricing here is decent too. It is a highly recommendable online platform.
I really like this wig, it looks better in person I think lol. I've never officially worn it anywhere yet, just tried it on 2 or 3 times. I will say the customer service at the site is excellent and has been really helpful in the past.
It arrived on time. Was able to wear it right out of the box. It is beautiful! Looks and moves like real hair. Everyone complemented me on it and wanted to know who did my hair. Loved it. Will definitely be ordering another one!
This was my first wig. People never believe it is a wig and always compliment me on my look, stating that I look younger. At my class reunion, several friends just had to try it on. They all looked beautiful and subsequently bought it.
Natural human hair wigs at very nominal prices in this shop. It is highly recommendable to buy wigs from this store if you are suffering from baldness. I am satisfied.
I love this wig, it has been a God send arriving right when the chemo induced hair loss began. My only concern is that is does not stay as soft and shiney as when received. Still have to give it a great thumbs up though!
Browsing through the products, reading the description, asking questions about the product, making the purchase decision and making the payment has never been so smooth. It is a very advanced and safe online platform. The product quality and the customer service is top notch. A very recommendable one.
This wig is the best way to go ladies. I have been wearing the wig for over 6 years, but this is the best wig ever. The hair texture is great and the color is adorable and stunning. I am going to buy another one so I can have this type of wig forever. People think it is my own hair. I am telling you it is the best money spend on a wig. Lovely! Lovely!
They charged me for two wigs, and sent half wigs. Which I did not order. I'm very upset and will n reporting this company to the BBB ASAP.
Hopefully, unlike myself, you will be reading this before placing order. Took yonks to arrive and putting aside the colour it bore no resemblance to the picture of what I ordered WHATSOEVER. (looked like a Mop Head) They are now refusing to let me return the wig for a full refund, telling me to try it on again and offering me discount of next purchase, LIKE I WOULD ORDER ANOTHER WIG FROM THEM. The company obviously takes money off of vulnerable women under false pretenses, HOW SHODDY IS THAT!
Answer: I got a full refund (after an avalanche of emails and ridiculous offers from the customer service reps). They refused to give me a return address but I got it once I lodged a claim through PayPal. Another customer went through her credit card company (not sure what she did but a phone call to their Head Office is where I'd start). Don't give up... if we all followed up they would soon be out of business). I'm in Australia; the return postage cost was definitely not too bad and worth it just to hassle them. Good luck.
Answer: Been trying since Nov 2019 to return my wig & won't send return label. Keep offering to lower purchase price to keep. Paid $65 and only offering to refund $25 even though I followed return policy. Still have not received my refund. Company is a scam
Answer: Receiver: Mr. Zhao Address: Room 521, Building No 1, ZhongXingCheng, Beiyihuan Road, Yaohai District, Hefei City, Anhui Province, China Postal Code: 230011
Answer: I am another person who has made a mistake with this company address is the same but company name is OPO Hair. I purchased the wig through opohair.co.uk but it's not koi n the UK, It's the same issue as everyone else - charging £180 for fake synthetic wig with absolutely no shape or style, it took 5 weeks to arrive and it's a shapeless, disgusting, rough plastic nonsense - an acrylic mess. Not only false advertising but they are trying to run me around in shady email circles saying they'll give me 30%, then 35% now £100 it's just wicked. 3 weeks of going back and forth acting like they don't understand me - after some digging it turns out the company is hidden behind 2 fake companies here in the UK, they have given me the same address as you all have sent your returns to - I have started action with PayPal but something tells me God Almighty will need to get involved now to even stand a chance of getting my money back. It's my fault I felt in my heart to stay with Amazon but I really wanted a Human Hair wig. I saw there was 127 people who have had the same problems.
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