Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a mixed reputation among customers, with many praising the high quality and natural appearance of the wigs, leading to strong satisfaction for some users. However, significant concerns arise regarding the company's customer service, particularly with delivery delays, misleading product descriptions, and difficulties with returns and refunds. Many customers report feeling misled about the origin of their orders and express frustration over unresponsive support. Overall, while there are loyal customers who appreciate the product quality, the company's inconsistent service and communication practices pose considerable challenges to its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The color blends with my bio hair very well and I am so pleased with it that I have now purchased a second one!
I have so many of wigs and each one makes me feel like it's Christmas when I get it. I never tire of getting compliments and IF I mention it's a wig, people don't believe me. That's when I know I've made the perfect purchase.
I'm very pleased with my shopping experience. I contacted the customer service and very helpful. My wig looks and fits perfectly. Very happy and will be back!
I was concerned this wig style might look too youthful for me but I was very pleasantly surprised that it looks great and I always get compliments from strangers when I wear it. The color looks very natural with my older skin tone.
This is the best wig! I can wear it right out of the box. Perfect length and style! It's very fantastic and suitable for me. I like it's very much and suggest all my friends to try out once.
Title-Best wig
This is the best wig! I can wear it right out of the box. Perfect length and style!It's very amazing and very costly but available in best prices. I am very happy to be a part of its.
Absolutely love this wig right out of the box. The hair looks very natural! Will definitely buy me another, just hoping to get a coupon offer then I will buy it!
Unlike many wig stores this one delivered the wig as shown in the photo. I love the cut. I love the color in front. I love the fit.
This is my first wig and I love it! Super cute style that fits perfectly without worry. My only wish is that it came in more colors.
I love wearing this hair style. It is cool to wear and i hardly feel that im wearing anything. But my self confidence is back. I get complimented on it when i tell people its a wig. Great.
Terrible customer service. Paid £ 172 and not received anything. Howigs blaming courier. Courier blaming me, 2 days off work for promised delivery. Cctv confirms no on came. Howigs don't want to know. Requested full refund, company gone quiet
Can't put photos on as I have got nothing to photo
Wife has just had second chemo treatment so over 8 weeks since ordered
The wig is comfortable and easy to use its construction is like a cap. Awsm place here uh find fine quality of wig and the wig is amazing which m using
Title:- It's perfect
It's perfect the color is good the last time it was not the same way but this one is very nice.
I had to return the wig of color was not what I wanted, but the company was great and I certainly will use them again!
I love this wig and even though this one has basic cap construction, it is still comfortable and looks fabulous on. I have fooled a lot of friends!
It's perfect the color is good the last time it was not the same way but this one is very It's perfect the color is good the last time it was not the same way but this one is very nice..
Title :- It's perfect
It's perfect the color is good the last time it was not the same way but this one is very nice.
They are great to work with. Great service and wonderful wig. Am impressed with the company. Is aswome. I. like. It
I love the two wigs I ordered. They were exactly as ordered and delivered promptly. I would definitely use your company again!
Fast shipping and very nice wig. Not a great look for me though. I had some of the length taken off and it is better.
I was in absolute shock when I put the wig on for the first time. It was so beautiful and natural looking right out of the box Customer service was wonderful and made this purchase so easy. Thank you all.
I want a wig that looks more like my normal hair, so not so thick. This wig looks natural and is comfortable even in our hot weather.
Answer: I got a full refund (after an avalanche of emails and ridiculous offers from the customer service reps). They refused to give me a return address but I got it once I lodged a claim through PayPal. Another customer went through her credit card company (not sure what she did but a phone call to their Head Office is where I'd start). Don't give up... if we all followed up they would soon be out of business). I'm in Australia; the return postage cost was definitely not too bad and worth it just to hassle them. Good luck.
Answer: Been trying since Nov 2019 to return my wig & won't send return label. Keep offering to lower purchase price to keep. Paid $65 and only offering to refund $25 even though I followed return policy. Still have not received my refund. Company is a scam
Answer: Receiver: Mr. Zhao Address: Room 521, Building No 1, ZhongXingCheng, Beiyihuan Road, Yaohai District, Hefei City, Anhui Province, China Postal Code: 230011
Answer: I am another person who has made a mistake with this company address is the same but company name is OPO Hair. I purchased the wig through opohair.co.uk but it's not koi n the UK, It's the same issue as everyone else - charging £180 for fake synthetic wig with absolutely no shape or style, it took 5 weeks to arrive and it's a shapeless, disgusting, rough plastic nonsense - an acrylic mess. Not only false advertising but they are trying to run me around in shady email circles saying they'll give me 30%, then 35% now £100 it's just wicked. 3 weeks of going back and forth acting like they don't understand me - after some digging it turns out the company is hidden behind 2 fake companies here in the UK, they have given me the same address as you all have sent your returns to - I have started action with PayPal but something tells me God Almighty will need to get involved now to even stand a chance of getting my money back. It's my fault I felt in my heart to stay with Amazon but I really wanted a Human Hair wig. I saw there was 127 people who have had the same problems.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account