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The company enjoys a mixed reputation among customers, with many praising the high quality and natural appearance of the wigs, leading to strong satisfaction for some users. However, significant concerns arise regarding the company's customer service, particularly with delivery delays, misleading product descriptions, and difficulties with returns and refunds. Many customers report feeling misled about the origin of their orders and express frustration over unresponsive support. Overall, while there are loyal customers who appreciate the product quality, the company's inconsistent service and communication practices pose considerable challenges to its reputation.
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Excellent. I have received so many compliments! Plan to purchase another just like it for a backup if it goes on sale. Thank you for offering natural looking wigs.
I really like it. Had to have it thinned out, too thick on the sides. I find it heavy for me, I have a small head. Overall it's a very nice wig.
Great wig for the price
I love this wig. The only thing is that I wish that I could order it in a smaller cap size.
Great hair. Love the style. Looks exactly as it is on the site. Fits well. The layers are fun but this definitely looks like a wig.
My favorite wig
I have been wearing wigs for 20 years or so. Nobody ever knows that that is not my own hair. Over the years, I changed styles and colors and was always able to find wigs that suited me best. Today, my favorite wig is this one and I bought two of those of different colors. Both are very comfortable and flattering. Thank you.
Beautiful style
Pretty. Soft. Can do a lot of styles. One of the very best basic cap wigs. The style is so nice. All the hair hangs lovely and does not clump together. Even the skin cap is fairly realistic.
This is a great wig just like all the others I have received fromthis company. They always send your order out very fast and always are there to help any way they can.
Excellent service and product
Excellent service and product. I ordered the wig which the color is perfect. I get compliments all the time on my hair. Will order wig again as well as the color.
This is my second wig its a love/hate feeling about this wig.The cap is comfortable the style is okay and then its kind of a frumpy looking wig. Not for me so much, but it is still a very good quality wig.
First purchase was a success! I love my wig. I chose it and it is marvelous! It fits to me. I am recommend
I am near totally bald. I have ordered many different wigs and finally found you which I wore for many years. This wig style is perfect! The fit, the feel, the ease of care. Many times I have fallen asleep wearing it because it is so comfortable even I forget I'm wearing a wig.
Just a note of thanks to you for making this purchase so easy and successful. I can highly recommend this wig for the style, fit, comfort and ease of styling. Just finger comb and you are ready to go. I have had so many compliments about my new haircut and friends asking who is doing my hair now!
I love this wig. Fits snugly, beautiful style, soft and natural looking. I got the wig because the color is so trendy right now. I get so many compliments from all my wigs.
I had already worn this wig and was happy with the two new ones purchased through Wigs of this brand. The colour is great and I get many compliments for the style and colour from people who have no idea it is a wig.
I would rate this wig 5 stars fits nicely looks nice and fills like real hair. I would recommend this wig to anyone looking for this wig style.
Love this wig so much. It washes and wears easily and nobody knows that I am wearing a wig. I like it so much I ordered several in case it gets discontinued.
Please believe me Howigs is a sham. Their website presents them as a UK distributor but they actually seem to be nothing more than a sweatshop based in Hong Kong selling cheap, inferior wigs. They also do not honour UK consumer guidelines. They have obviously paid to be on top of Google searches as a high ranking ad to get hits. The majority of the positive reviews here on Trustpilot appear fake - if you look carefully there are duplicate/similar comments and broken English.
A month ago my wife bought one as she is having chemotherapy treatment. She changed her mind within half an hour of ordering it and sent multiple follow up emails requesting a cancellation. Howig assistants replied back several times with emails such as this:
On 4 Oct 2019, at 09:25, "wigpayment AT gmail.com" wrote:
Hello,
I'm sorry that you insist on cancelling. Why not give us a chance to send you a perfect wig? The wig is one of our best sellers, we have got many good reviews about this wig, you may like it too. Now we decide to give you 15% discount and another similar style wig as gift.
Could you please consider again?
Best Regards
Maria
They ignored her repeated requests to cancel and dispatched the wig anyway. Now it has arrived Paypal has processed the payment. My wife has requested to return it straight away and is receiving emails like this:
On 9 Oct 2019, at 03:15, "wigpayment AT gmail.com" wrote:
Hello,
Thanks for your reply. I'm sorry that you insist on cancelling.
Now we decide to offer you 25% discount.
I have tried my best to fight more discount for you.
Hope you can keep the order and give us a chance to send you a perfect wig.
Wait for your kind reply.
Maria
We have sent 15 emails and I now have a PayPal dispute open. Each time Paypal has put Howig in their favour (a warning there also) so I have requested it reopened until we get a refund - so the fiasco is ongoing.
This whole purchase has been deeply distressing for my wife while she is going through breast cancer treatment. Howig doesn't care about her, they just want to ensure a sale goes through and keep your money. I don't want anyone to go through the same situation so please, please DO NOT BUY FROM THIS COMPANY.
First purchase was a success! I love my wig. I chose it and it is marvelous! It fits to me. Really pleased by their services.
Answer: I got a full refund (after an avalanche of emails and ridiculous offers from the customer service reps). They refused to give me a return address but I got it once I lodged a claim through PayPal. Another customer went through her credit card company (not sure what she did but a phone call to their Head Office is where I'd start). Don't give up... if we all followed up they would soon be out of business). I'm in Australia; the return postage cost was definitely not too bad and worth it just to hassle them. Good luck.
Answer: Been trying since Nov 2019 to return my wig & won't send return label. Keep offering to lower purchase price to keep. Paid $65 and only offering to refund $25 even though I followed return policy. Still have not received my refund. Company is a scam
Answer: Receiver: Mr. Zhao Address: Room 521, Building No 1, ZhongXingCheng, Beiyihuan Road, Yaohai District, Hefei City, Anhui Province, China Postal Code: 230011
Answer: I am another person who has made a mistake with this company address is the same but company name is OPO Hair. I purchased the wig through opohair.co.uk but it's not koi n the UK, It's the same issue as everyone else - charging £180 for fake synthetic wig with absolutely no shape or style, it took 5 weeks to arrive and it's a shapeless, disgusting, rough plastic nonsense - an acrylic mess. Not only false advertising but they are trying to run me around in shady email circles saying they'll give me 30%, then 35% now £100 it's just wicked. 3 weeks of going back and forth acting like they don't understand me - after some digging it turns out the company is hidden behind 2 fake companies here in the UK, they have given me the same address as you all have sent your returns to - I have started action with PayPal but something tells me God Almighty will need to get involved now to even stand a chance of getting my money back. It's my fault I felt in my heart to stay with Amazon but I really wanted a Human Hair wig. I saw there was 127 people who have had the same problems.
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