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The company enjoys a mixed reputation among customers, with many praising the high quality and natural appearance of the wigs, leading to strong satisfaction for some users. However, significant concerns arise regarding the company's customer service, particularly with delivery delays, misleading product descriptions, and difficulties with returns and refunds. Many customers report feeling misled about the origin of their orders and express frustration over unresponsive support. Overall, while there are loyal customers who appreciate the product quality, the company's inconsistent service and communication practices pose considerable challenges to its reputation.
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This wig is so beautiful that I ordered two. I was wearing this wig for the days that I want to wear my ripped jeans and torn levi jacket for a very cool look.
I want to warn everybody from buying through this website, they are not telling the truth, I paid 150 sterling pound for a wig that they claimed it is made of Remy Human Hair, and was totally shocked when i received it to discover that it is made of very poor synthetic hair, they didn't accept return & refund, instead the offered to pay extra 90 sterling to get another human hair one, thinking that people are that fool to believe this lie
I have had two very good experiences with your company ordering the same wig in two different colors. Though one wig seems to have more hair and lay a little differently than the other I really like them both and was very happy with the ease and efficiency of ordering.
It really is natural. I have 4 and love the brand. I really love this wig. It is perfect. This is what I wanted. I recommended it to my friends and getting positive response from them. It is great.
I have worn this wig for 4 years now and I would never change it for another style... Everytime I wear it I get a lot of compliments...!
I have worn a lot of different brands and colors and this wig is by far the best I can find within this style color and quality. Everything about this wig is fabulous. I have had a couple different colors... all beautiful. It is versatile and it's very comfortable. All this and the price is on point! It is my go to, my everyday and my all the time.
This wig is beautiful. After following the instructions for measuring, I bought the petite and it fit perfectly.The color is very pretty, a bit shiny but I loved it. My only problem was that I didn't like the way these bangs looked on me, so I promptly returned it. Customer service is very good. I already received an email acknowledging the receipt of the wig.
I've seen this one promoted as for African -American, but I don't know why but I love it. The wig cap fits very well compared to others and it's a great style. I trimmed the bangs a bit and I'm very happy.
MY HAIR IS BIT DARKER THAN #613 COLOR SO GOING BY HIS PICS I WENT WITH WHAT LOOKED A BLONDE WIG THAT WAS BIT DARKER BLONDE. AFTER WAITING WEEKS AND WEEKS AND ASKING WHEN I WOULD GET IT, IT CAME. COLOR? GREENISH SOMETHING. I NEVER EVEN REMOVED IT FROM THE CARDBOARD. I SENT IT BACK WITH TRACKING SUPER FAST ASKING FOR EITHER REFUND OR #613. THE WIG HE SENT WAS UNTOUCHED SO HE CAN SAY NOTHING BAD ABOUT ME. IT IS NOW OCT 19 TH AND I HAD NO REPLY SO WROTE AND ASKED WHAT WAS THE HOLD UP? WHY NO REPLY? HE TELLS ME I WILL LIKE THE WIG! WHAT? I SENT IT, HE HAD IT AND I WAS OUT OF OVER $116.00 PLUS SHIPPING BACK. THIS MAN/WOMAN? WILL NOT HONER THE RETURN, WILL NOT GIVE MONEY BACK OR ANYTHING. HE ONLY WROTE ME TO SAY I WILL LIKE IT. IS HE CRAZY? ANYWAY, HE HAS THE WIG AND MY MONEY. PROOF OF PURCHASE IS ON CREDIT CARD BUT I HAVE RETURN TRACKING PIC AND PACKAGE
Oh my goodness, is this one a keeper! The lace front is very nicely done; the part looks so natural; and the color is wonderful! Almost exactly matches my hair color. So light and comfortable and cool on the head. Looks like real hair. I absolutely love it! Love the rooted color!
Love this wig. Very pretty. Have bought several different wigs by you and all are just fantastic. Very light to wear you don't even know it's on your head, very easy to care for and curls come right back after washing.
Everything about this wig is nice. The hair I light and realistic. All those lace fronts are good. But it does not have a color that I like right now. But it is now a little too dark for me. Hoping they come out with a light version soon.
This is a beautiful start to my summer. She fits real well and is as described in the stock photos. Long bangs, sassy layers in the back. If i could do one thing to improve it would be to make her a full mono. Basic caps have great.
Nice
I decided to take a chance on this wig as going shorter. This wig is perfect in length and you do not need to do any trimming. Like it so much bought two more.
Love this wig so much. It washes and wears easily and nobody knows that i am wearing a wig. I like it so much I ordered several in case it gets discontinued
I have been wearing wigs for years and I am pretty good at styling them. This wig was great right out of the box! Love this wig and will definitely buy again.
I have been wearing my wig everyday, people can not tell it's a wig! I love the color, this color which perfectly matches my usually bleached hair. I have received so many compliments! LOVE it!
I just received it today and I love it. The color is excellent. It is a bit tight even after loosening the tapes on the interior but I think after a few wearings it may loosen up a bit. I only wish you had sent a stocking cover for my hair as another company had done. All in all I give it 5 stars.
After ordering using a full exchange from a prior order that wasn't right for me, I realized a different shade would be better. Not only did customer service change the order in time, it came with free brush and hair cap. The new color is just what had been recommended and I am getting compliments and respect.
Answer: I got a full refund (after an avalanche of emails and ridiculous offers from the customer service reps). They refused to give me a return address but I got it once I lodged a claim through PayPal. Another customer went through her credit card company (not sure what she did but a phone call to their Head Office is where I'd start). Don't give up... if we all followed up they would soon be out of business). I'm in Australia; the return postage cost was definitely not too bad and worth it just to hassle them. Good luck.
Answer: Been trying since Nov 2019 to return my wig & won't send return label. Keep offering to lower purchase price to keep. Paid $65 and only offering to refund $25 even though I followed return policy. Still have not received my refund. Company is a scam
Answer: Receiver: Mr. Zhao Address: Room 521, Building No 1, ZhongXingCheng, Beiyihuan Road, Yaohai District, Hefei City, Anhui Province, China Postal Code: 230011
Answer: I am another person who has made a mistake with this company address is the same but company name is OPO Hair. I purchased the wig through opohair.co.uk but it's not koi n the UK, It's the same issue as everyone else - charging £180 for fake synthetic wig with absolutely no shape or style, it took 5 weeks to arrive and it's a shapeless, disgusting, rough plastic nonsense - an acrylic mess. Not only false advertising but they are trying to run me around in shady email circles saying they'll give me 30%, then 35% now £100 it's just wicked. 3 weeks of going back and forth acting like they don't understand me - after some digging it turns out the company is hidden behind 2 fake companies here in the UK, they have given me the same address as you all have sent your returns to - I have started action with PayPal but something tells me God Almighty will need to get involved now to even stand a chance of getting my money back. It's my fault I felt in my heart to stay with Amazon but I really wanted a Human Hair wig. I saw there was 127 people who have had the same problems.
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