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The company enjoys a mixed reputation among customers, with many praising the high quality and natural appearance of the wigs, leading to strong satisfaction for some users. However, significant concerns arise regarding the company's customer service, particularly with delivery delays, misleading product descriptions, and difficulties with returns and refunds. Many customers report feeling misled about the origin of their orders and express frustration over unresponsive support. Overall, while there are loyal customers who appreciate the product quality, the company's inconsistent service and communication practices pose considerable challenges to its reputation.
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When I looked at the color online I wasn't sure but after seeing it the picture does not do it justice at all. This color is just a perfect mix of colors, not overly light but just enough. Everywhere I go someone comments about the color being so nice and they all ask where I got it done so they can go get it.
If you wear wig's often or this will be your first wig it is a great choice. The texture of the hair is so soft and whimsy. This is a must to anyone's wig's collection. When I put Angelica on she makes me feel a little flirty and romantic. My husband even liked her. He never says anything about my hair and that night he said, "I love how you fixed your hair tonight". That says it all. I would recommend this unit to anyone looking for a mid length wig.
This has been my go-to wig for a few years now. She's very natural looking, beautiful color, soft, natural fibers, with a perfect fit length for my small head! Customer service is amazing! I hope you never discontinue or alter this wig, as it's made a huge difference in my life! I no longer have to worry about bad hair days and it saves me so much time each day. I just can't thank you enough!
I've had many wigs over the years. I'm 50 and don't want anything dowdy. This cut is a classic look. I'm an average-large size so I decided to get two of these in the Large. I'm also contemplating getting the wig because I like a mono top or part as well as a lace front. Wish it had rooting because I believe rooting makes it look more realistic.
Love the wig! Very comfortable, didn't tangle at the nape of neck like so many long wigs. Holds the loose curls and looks natural. I was afraid it was a little over the top for me but received lots of compliments. I'm plannng on wearing it for special occasions
I have purchased wigs several times and been very pleased however the most recent purchase was much darker than the previous purchase which was suppose to be the same color. I will exchange for a new wig.
I absolutely love this wig! I know it will take a couple of days to get the bangs to fall where I want them, but I am very happy with this purchase. It's not a ton of hair, so it looks & feels very natural.
I love this wig, though for the price, I was expecting a less costume-y texture and higher quality. I have nothing but positive comments about the look. Just wish the texture made it wearable all day long, instead of just for a few hours going out at night.
I purchased this wig in champagne rooted, and it is absolutely GORGEOUS! The Flexlite fiber feels like natural hair and the color is unbelievably beautiful. Even the styling needs no improvement because it is short and sassy.
I love this wig. Fits snugly, beautiful style, soft and natural looking. I got the wig because the color is so trendy right now. I get so many compliments from all my wigs.
They are holding my wig for more money. I paid $180. For real hair wig Brown chin length. I got nylon brownish orange ugly wig. Now they are holding my wig hostage for more money and I get to keep the ugly orange brown wig AND I have to pay more.the wig the sent is junk would not ever wear.
I finally found a wig that looks and feels so natural. No one can tell it's not my real hair. Love the natural wave and color. My husband says it's his favorite of all the wigs I've worn.
Love this wig have 4 of them and all are absolutely georgous! The curl comes right back after washing. Very happy. The buttered walnut is an outstanding color would Love to see that in a longer shag than the tress. The tress is a good length but longer on sides and back would be perfect.
Absolutely beautiful... I LOVE the rooting and for a basic cap very little permeatease in the one I received. A very popular look and sexy. Great for updo or special occasion. Fringe length Is perfect. A little wavier then I like but lightly straighten to change that. Use your detangler and leave in conditioner often and you'll get more wears.
Always enjoy shopping, ordering and receiving my Wigs. If get a wrong color, returns are so easy.It actually looks like my hair I got many compliments on my new style.
Was unhappy with wig... the cut was wrong... didn't look like the photo on website...
Wrong color.
Ask for a return address refused to sent me one... I have contact them over and over, it's always refused. My wig only coat $140. I wanted the wig because I'm going thu chemo treatment. It just didn't fit. Very badly made.
I'm trying to contact the Better Business Bureau, also my card company.
There refund policy what they have on website it's true!
They will not refund.
At first, it didn't seem to fit quite right, but after working with it off and on for a few days, it is just exactly what I hoped it would be. I am thinking about buying another one just like it. I'll test it out a bit longer before deciding.
What an adorable style, I love that this wig is offered in you. It fits me perfectly. I got the color which is so great for the summer. It has a cool open cap with a side mono and looks very realistic. Fast shipping and excellent service as always.
I love the cool cap and the style is so adorable. No need to adjust, just put it on and you are ready. The petite size fits perfectly. The side mono makes it realistic, and the color is excellent for the summer. Fast shipping and great service too. Thank you.
First time wig wearer (thank you) and I absolutely love it. This wig is very comfortable and the color is great, very natural. My head is extremely small, so it's a tad big, but for normal petite heads I have no doubt it would be an excellent fit.
Answer: I got a full refund (after an avalanche of emails and ridiculous offers from the customer service reps). They refused to give me a return address but I got it once I lodged a claim through PayPal. Another customer went through her credit card company (not sure what she did but a phone call to their Head Office is where I'd start). Don't give up... if we all followed up they would soon be out of business). I'm in Australia; the return postage cost was definitely not too bad and worth it just to hassle them. Good luck.
Answer: Been trying since Nov 2019 to return my wig & won't send return label. Keep offering to lower purchase price to keep. Paid $65 and only offering to refund $25 even though I followed return policy. Still have not received my refund. Company is a scam
Answer: Receiver: Mr. Zhao Address: Room 521, Building No 1, ZhongXingCheng, Beiyihuan Road, Yaohai District, Hefei City, Anhui Province, China Postal Code: 230011
Answer: I am another person who has made a mistake with this company address is the same but company name is OPO Hair. I purchased the wig through opohair.co.uk but it's not koi n the UK, It's the same issue as everyone else - charging £180 for fake synthetic wig with absolutely no shape or style, it took 5 weeks to arrive and it's a shapeless, disgusting, rough plastic nonsense - an acrylic mess. Not only false advertising but they are trying to run me around in shady email circles saying they'll give me 30%, then 35% now £100 it's just wicked. 3 weeks of going back and forth acting like they don't understand me - after some digging it turns out the company is hidden behind 2 fake companies here in the UK, they have given me the same address as you all have sent your returns to - I have started action with PayPal but something tells me God Almighty will need to get involved now to even stand a chance of getting my money back. It's my fault I felt in my heart to stay with Amazon but I really wanted a Human Hair wig. I saw there was 127 people who have had the same problems.
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