HoverboardCloseoutsReviews 128

I myself bought my son a hover board for christmas, he only got to use it once. They were just giving us the same story about sending the return label for over a month. My husband and I got so upset we told them off apparently there is no managers they can not transfer you to. So last week my husband contact his bank and told them the situation and refunded us our money back. So now we purchased him a new one on ebay. That came with instructions and an actual box!

Bought 2 hover boards for Christmas for my daughters one works fine the other never worked straight out of the box I have called them almost everyday since the day after Christmas and still no resolution. I was told they would mail the return label and I would have it in 5-7 business days it never came now for the past month going on 2 I call and they say they have switched their return processing service to email return labels I still don't have one I'm calling my bank as well as any other consumer agency and reporting to the BBB I will file fraud with my bank as I still have my receipt along with an email saying they were sorry for my issues and someone would be contacting me to resolve my issue. That is just appalling that these are for children for Christmas and they have to suffer for it!

Purchase a Hoverboard through Hoverboard Closeouts for kids Christmas gift. No instructions, no SKU or model # on it to check if it's been a recall board (many companies are recalling them due to catching on fire causing injury and in one case, house burnt down). The customer rep didn't even know what a model # was, nor did she know that name of her manager. Shame on me for buying a $400-$500 product through Hoverboard Closeouts at a deep discount! I am not surprised at this company's service. What was I thinking, but it is NOT OKAY to conduct their business ILLEGALLY! Numbers to call: The Federal Trade Commission (FTC) protects consumers from scams like this *******357 or you can also call your state's consumer protection division. Colorado's Consumer Protection # is: *******444. NOTE: If you continue to use your Hoverboard, don't ever leave it unattended while charging and make sure it doesn't get too hot. Lithium batteries are under investigation. Some reputable companies (NOT Hoverboard Closeouts) are replacing the lithium battery with "UL Approved" batteries. These are the only batteries that are considered safe.

Ordered my Granddaughter a Board for Christmas. She was so excited. It came with no instructions or owners manual. We called and they said to charge it for 3 hours and they would email the manual with in 24 hours; We took it to the park. My Granddaughter is 11 and was going very slow when it shut off on her after 5 minutes of use and threw her on her face and she was injured. I called them right there and then. They said it was defective and I should be sent return labels via email to print within 48 hours. I have called every two days. Then they said 5 to 7 days I should see my labels. Two weeks later I was emailed the instructions! To make a ong sad story short... It has now been almost a month! I called today I sent 3 emails last week giving them until today to respond with a solution or I am going to contact an attorney as my Granddaughter was injured and her Christmas has been turned upside down as she watches all her friends using theirs and hers is defective and they are not following through! When I called today they told me they were just an answering service and I would have to call back tomorrow. Any one else in for a class action against this company?
Please contact me at
*******@riverdesignsstudio.com

My review is similar to others. I did receive the hoverboard in time for Christmas but it never worked properly. It will go for a less than a minute but then stop and will not turn on again until it is re-plugged into the outlet which apparently resets something. There was no manual or other documentation included in the box. I contacted support by phone on December 26th, 27th, January 5th and 12th. Each time I was told that I would get an email with a shipping label and instructions for returning. Nothing yet... I also emailed customer support on January 6th and 16th but have received no response at all.

I'm upset with myself for not doing my due diligence prior to purchasing from this company. I've contacted my credit card company to see if my purchase can be covered under my purchase protection or guaranteed return benefits.

Well lets see! I ordered 11/25 2 hooverboards, December 25th great day my son was able to ride his hooverboard! January 5th by daughter came home from new York to do her Christmas! WHAT A $#*!ING JOKE, the hooverboard will not even turn on. If I wanted a refurbished hooverboard I would have bought that, instead I spent $50.00 more on a brand new one... I AM FURIOUS! They keep saying label is going to be sent... blah blah blah
Already started the claim from the bank
Contact BBB tonight!
I have given then 10 days and I am done!
DO NOT BUY FROM THIS COMPANY

HOW MANY COMPLAINTS WILL THEY GET BEFORE THEY SHUT THIS COMPANY DOWN?

Had I reaearched further I would've seen these reviews. I'm kicking myself now. Ordered Hoverboard as a present for my son from his grandfather for it to be delivered in NJ during his winter break on Dec 27th... Here it is the new year we have changed our flight 2 times waiting for it to be delivered and FedEx status shows Label Printed-Still in CHINA! I've been emailing daily, requested a refund threatened to report to BBB, local news and social media and now waiting AGAIN for a response! I have yet seen a phone contact from them online... without an answering service to 'leave a message'.
I'm beyond pissed and would've spent more money to see my child happy opening his gift in front of his grandfather instead of returning to NJ from TX again to retrieve this product!
Looks like enough people dissapointed to head to the media!