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Houzz

2.0

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Houzz Reviews Summary

The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
276
value
299
shipping
176
returns
163
quality
265
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81,865 reviews

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New York
1 review
5 helpful votes
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Bought an item which turned out to be the wrong size. I wanted to buy the correct size and return the other one. Customer service is ridiculously slow and with no way to call them is virtually useless. Been trying for days to resolve and can't get a return email. This is a high dollar item. Will NEVER buy anything from/through them again. They may be okay for design ideas but they have no idea how to be a retail co.

Date of experience: June 20, 2014
Wisconsin
1 review
3 helpful votes
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Purchased a new product through Houzz and received product damaged. No way to contact Houzz by phone so contacted through email about problems.
Have sent Houzz 4 emails and are not getting back to me nor their supplier.
Box delivered showed no sign of damage from outside. Sent Houzz pictures but still no response.

Date of experience: April 29, 2014
Arizona
5 reviews
10 helpful votes
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Houzz.com is a fantastic site for real estate and interior design. It is a graphics rich website with thousands of high quality pictures. I really like how information is organized in a way that you can see categories such as kitchen, bedroom, outdoor etc. or you can view by design styles like contemporary, traditional, rustic etc. There is a great feature called idea book that you can use to bookmark images that you like. Another great feature is the fact that you can find local pros to help bring your ideas to life. Houzz is also a great social website that you can interact with the designers and pros as well as other people who are users of the site. They also have great mobile apps to utilize the website. If you are looking for a great resource for home remodeling and design you must check out Houzz.com

Date of experience: April 17, 2014
Florida
5 reviews
7 helpful votes
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This site is great, its a designer display site. It is very hard to find a place that caters to design industry as houzz does.

Date of experience: January 25, 2014
Ohio
3 reviews
4 helpful votes
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Houzz.com is a homeowner's paradise! I love the photo gallery, accessibility, and local referrals on this site. I also have extensive ideabooks that I refer to when planning renovation work. We have used two local professionals that I found on the site and we have been VERY happy!:-)

Date of experience: August 12, 2013

From the business

Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


houzz.com
Palo Alto, CA, United States
+305
See all photos