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The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
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Bought an item which turned out to be the wrong size. I wanted to buy the correct size and return the other one. Customer service is ridiculously slow and with no way to call them is virtually useless. Been trying for days to resolve and can't get a return email. This is a high dollar item. Will NEVER buy anything from/through them again. They may be okay for design ideas but they have no idea how to be a retail co.
Purchased a new product through Houzz and received product damaged. No way to contact Houzz by phone so contacted through email about problems.
Have sent Houzz 4 emails and are not getting back to me nor their supplier.
Box delivered showed no sign of damage from outside. Sent Houzz pictures but still no response.
Houzz.com is a fantastic site for real estate and interior design. It is a graphics rich website with thousands of high quality pictures. I really like how information is organized in a way that you can see categories such as kitchen, bedroom, outdoor etc. or you can view by design styles like contemporary, traditional, rustic etc. There is a great feature called idea book that you can use to bookmark images that you like. Another great feature is the fact that you can find local pros to help bring your ideas to life. Houzz is also a great social website that you can interact with the designers and pros as well as other people who are users of the site. They also have great mobile apps to utilize the website. If you are looking for a great resource for home remodeling and design you must check out Houzz.com
This site is great, its a designer display site. It is very hard to find a place that caters to design industry as houzz does.
Houzz.com is a homeowner's paradise! I love the photo gallery, accessibility, and local referrals on this site. I also have extensive ideabooks that I refer to when planning renovation work. We have used two local professionals that I found on the site and we have been VERY happy!:-)
Answer: Good question Maggie. I don't think there is. I think this site is just there to help their vendor and not assist consumers in making informed decisions. I found had a contractor who had defrauded us and changed his business name on Houzz. I posted a review on his profile notifying the public of what he had done to us, and Houzz did not publish the review. I joined Sitejabber to warn the public about Houzz.
Answer: I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!
Answer: Go straight to the top at Houzz. Ms. Adi Tatarko, CEO, Alon Cohen, Pres. If tha doesn't work, I suggest you file complaint with the Consumer Affairs Division of the California Attorney General's Office.
Answer: The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!
Answer: Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!
Answer: Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.

