HouzzReviews 1,787

So I made a purchase on houzz.com without checking the reviews on the site. A couple days later I stumbled upon these reviews which scared me about the order I placed... after reading all the horrible reviews I immediately sent a request to cancel my order. The next morning I decided to call customer service and cancel the order over the phone, the rep informed me I was not able to cancel the order because it was already out for delivery and would be delivered by the end of of the day (4/26). I purchased a Waverly outdoor rug on 4/21 with the estimated free shipping between 5/6-5/19. I received my rug in perfect condition no tears or damage done to the package what so ever. I am glad to give a positive review on my order.

Ordered bar stools on April 6. Wanted to have them by the time I had my baby shower on April 30. Order confirmation said I would have them between April 16-23. Waited. Every time I tried to track shipping, it said, "Order still processing." Finally, on the 22nd, I searched the website until I FINALLY found a phone number. Asked about my order. "Oh, yeah, that's out of stock." Just when were they going to let me know?!? Now I'll never get bar stools in time for my baby shower. Very disappointed. Will never buy from them again.

Telica2

Jul 21,17:02

Hello, I have purchased back in January of this year 2015 a Metal Wall Art Decor Abstract Contemporary Modern Sculpture - Tree of Life Large - Product SKU: 1010 which was Sold by: inspiring art gallery for $499 plus taxes. For the most part, I love the 5 piece wall art set but one of them have detached itself from the metal piece that was already stuck or glued to the back of the picture to secure it. Unfortunately, when the painting fell the nail and metal piece was still on the wall but the painting hit the floor and is now damaged because it bent in the left corner. I am worried that the other 4 pieces will eventually fall off and become damaged as well, so I have taken them down but do not want to because I spent so much money to show off my new wall art. After emailing and alerting Houzz, they never offered or could tell me what I can do to have the painting fixed or replaced and to prevent any others from becoming damaged from the metal parts not being so strongly attached (a defect on their part). I really want to enjoy what I have purchased. For the money spent, how long should these paintings last anyway. I only had it for 6 months before they start to fall apart!

At Your Door Floor Store is a family owned business, proud to have grown our business through honesty and integrity. We have learned through many invested hours and thousands of dollars wasted, that Houzz does not operate in the same manner. When we hired Janelle and her team of specialist from Houzz to market our business, we thought we hired the same style of professionals, only to find out the hard way, this is not how they operate. Houzz is not there to be a business partner for marketing your business, I believe they're there to take your money on empty promises. If you are a business owner looking to invest in this company; it is my opinion, it is poor investment. Do not go by what may be told to you, as that is worthless, follow only what is in your contract (which they will quickly try to get signed). I am available for all business owners to contact, if further information is desired about my experiences and my opinion with my dealings with Houzz. My suggestion... Look elsewhere!

DO NOT sell on HOUZZ if you want to make money. They control the money flow and will actually make you take returns 4 months old. They also make the seller pay for original shipping to a customer that returns the product. I find the people at HOUZZ to be very unprofessional and rude. They do not take responsibility for their terrible site and blame the seller for their short-comings. They also take several weeks to make a product live on the front end of their site. Take my warning if you are thinking about selling on HOUZZ.

WATCH CAREFULLY FOR WAY OVER PRICED ITEMS! NOTHING BUT RED TAPE TO TRY AND GET REIMBURSED AND THEY REFUSED BECAUSE THE ITEMS WERE ALREADY SHIPPED BUT NOT ALL RECEIVED!... IT HAD ONLY BEEN A FEW WEEKS AND THEY GAVE LAME EXCUSE AS TO WHY THEY WOULD NOT REIMBERSE ME... I PAYED A TOTAL OF 244 PLUS DOLLARS OVER PRICES FROM OTHER WEBSITES!... RIPPED OFF BIG TIME!... NOT TO MENTION I WAS A BRAND NEW CUSTOMER BUT THEY COULD CARE LESS... MADE ME WAIT 5 DAYS AFTER MY REQUEST TO ONLY TELL ME NO!... ALSO YOU WILL BE CHARGED A RETURN TO STOCK FEE!... HORRIBLE CUSTOMER SERVICE AND I AM SPEAKING UP TO A MANAGEMENT LEVEL!... WONT PURCHASE ANYTHING ELSE FROM THEM BUT LESSON LEARNEDTO SHOP AROUND!

Mr. Fries has been our electrician for the past several years, and he has always been responsive, courteous, and professional in his work. He has always been able to diagnose and repair issues at our home, and recently responded immediately at night to help my mother in-law, who is blind, restore power to her refrigerator and washing machine. His prices have also always been reasonable. My wife and I recommend him highly. His business phone number is *******634.

We purchased a wall unit in excess of $4,000 from Houzz with an expected delivery date of January 19th through January 26th, 2016. As of February 4th nothing was in our possession. The third/fourth party delivery company came to our house, pulled into our driveway with a rented "Budget Rent a Truck" the drivers refused to exit the vehicle and told my husband to unload the furniture himself.

When we contacted Houzz the stated that they needed to "Contact the Seller"-- Houzz is not the seller and does not have control over anything. We offered to pay the driver of the Budget Rent a Truck $200 to unload the items and carry them into our house -- but again thy refused.

Houzz was NO help in this situation. Save your self time, money and a major headache- buy directly from "the Seller" in this case was: Bestfurnituredeal.com. All of the items they sell include White glove inside delivery and setup in room of choice.

It appears that Houzz is taking the $180 delivery set-up value and pocketing the money. This is obvious when you view the exact same item on different sites sold by different companies-- EVERYONE else sells for the same price with inside delivery and set up included.

Houzz is the Biggest scam around. They need to be Shut Down! DO NOT WASTE YOUR TIME OR MONEY HERE

Terrible on so many levels. We ordered a sofa from here and were promised a delivery date of February 1-3. When I hadn't received a shipping confirmation by the 2nd it became pretty clear that we wouldn't be receiving our sofa by the promised date, thus went online where the contact page would only allow you to send a message via their contact page and stated that they don't have a customer service number but will respond within 24 hours. So 48 hours after contacting them and a day past the promised delivery date I receive an email that they cancelled my order since they wouldn't be able to get it there on time and the customer service number that supposedly doesn't exist. When calling them to complain their "solution" was to send me to their pre-selection sales team to sell me another similar item. Bwahahahaha! Complete idiots! And now we are in a new house without anywhere to sit. Save yourself the headache and order from a reputable site.

Houzz is a major scam on many levels. They contact Retailers to sell on Houzz.com then once the Retailer start selling a product good, Houzz aggressively goes after that Retailer's Suppler and undercuts the Retailer so they wont be able to sell that product again. They tell Retailers to join this site because we wont be like Amazon and we wont sell against you witch is total lie. We are getting off this site and we hope you spend your money elsewhere. If they really want to be a Market Place they need to stop biting the hands that are helping them due this.